Serra Trussville Kia

I THINK U GUYS ARE WORTH 5 STARS I LOVE THE SERVICE COURTESY PROFESSIONALISM FRIENDLINESS THE UP DATES YOUR DEDICATION FOR INFORMING CUSTOMER'S AND THANKS FOR YPUR LOYALTY COURTESY PROFESSIONALISM FRIENDLINESS THE UP DATES YOUR DEDICATION FOR INFORMING CUSTOMER'S AND THANKS FOR YPUR LOYALTY More

Great deal got my lil bro his first ride thanks to Isaiah. Will be coming back for another vehicle soon for my mom. Great deal and service Isaiah. Will be coming back for another vehicle soon for my mom. Great deal and service More

The dealership was very friendly and polite and professional,although the process took awhile they were patient with me.My salesman Isaiah was great and kind professional,although the process took awhile they were patient with me.My salesman Isaiah was great and kind More

Great service! Very helpful with my need in what I was looking for. Wouldn’t have went anywhere else. I love me new 2021 Kia. looking for. Wouldn’t have went anywhere else. I love me new 2021 Kia. More

On arrival at the dealership, I was impressed by the cleanliness and large selection of new vehicles of every model. I bought a new vehicle and felt no pressure. I drove home in more car than I had plan cleanliness and large selection of new vehicles of every model. I bought a new vehicle and felt no pressure. I drove home in more car than I had planned to purchase simply because of their willingness to help me get the most value for my money. My salesman's name was not listed. His name is Greg Nimms. He is a seasoned professional with vast knowledge and experience and many sales under his belt. Mr Nimms made the experience relaxed and easy. More

They are always ready to set up your appointment. Very They are always ready to set up your appointment. Very friendly service crew. Always explain what service was performed. They do good work, dependabl They are always ready to set up your appointment. Very friendly service crew. Always explain what service was performed. They do good work, dependable. Very nice waiting room. More

Great service and staff. Informed what was ok and what I needed to keep an eye on. Answered my questions and just all sound great experience needed to keep an eye on. Answered my questions and just all sound great experience More

I shopped and chose the vehicle I wanted online with a great online price. However, once at the dealership everything changed. An extra amount was added to price of the vehicle for "polysteel protection", great online price. However, once at the dealership everything changed. An extra amount was added to price of the vehicle for "polysteel protection", an option I didn't want but was told it's an addon that you can't option out of. When I questioned the addon I was told that the website had a disclaimer that the internet price didn't include "additional addons or accessories the dealer may have installed" and of course the addons or extra charges for this vehicle were not listed, you only find that out once at the dealership, sort of like the old "bait and switch" technique. Get you to the dealership with a low advertised internet price then hit you with all the addon's and extras. The very first question I asked my salesman upon him showing me the car was did it have a "sirius radio", I told the salesman no satellite radio was a deal breaker, he informed me it could be added and was just a simple "programming issue". The rest of the sales process was typical, back and forth, number after number after number until I finally got a deal I could live with. More of the satellite radio story, I kept trying to find out when the radio would be added and was told it had to be ordered. Finally I received a text from my salesman that the radio was in and I could schedule an appointment to have it installed. I texted my salesman back and asked him to call me as I had several questions about what the radio installed was going to be, just an addon that fit on the dash or vent or a factory installed radio. To this date, I've never heard back from my salesman or anyone else at Serra Kia Trussville, still no radio and no communication from the dealership. I've got the feeling that they are just waiting for me to go away. My advice if you shop this dealership online is don't believe any of the internet prices you see, don't schedule a test drive until you do some price checking at other dealerships and specifically ask how much "dealer addons and accessories" have been added to the price before you ever go to the dealership. More

The staff they did an excellent job . They kept me informed of what was going on With my car and everybody was real nice and that’s what made me come back to this Kia dealership informed of what was going on With my car and everybody was real nice and that’s what made me come back to this Kia dealership More

The service department is always friendly and does exactly what I ask them to do. Even in a good time frame. Thank you for doing Yalls best! exactly what I ask them to do. Even in a good time frame. Thank you for doing Yalls best! More