Serra Trussville Kia

I have had 4 cars with y’all and would never trade anywhere else !! Isaiah was my first car salesman and I just loved how he treated me and the car he sold me THE last three cars traded AND Johnathan anywhere else !! Isaiah was my first car salesman and I just loved how he treated me and the car he sold me THE last three cars traded AND Johnathan was the salesman and he treated me So kind and caring he is awesome. He’s a good Christian guy and you have lots more that works in your staff. thank you so much for how you treat people and me. More

Greg Nims was great, he did exactly what I needed him to do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with my purchase of the vehicle and the service provided by Greg, the dealership however gets a big zero. They reported to Carfax that they conducted a predelivery inspection and oil change on the on the pick up truck. NO!! it was a quart and half low on oil and had an old Motorcraft oil filter with a date on it, a four tire different amounts of air in them, none of the remaining fluids under the hood were checked either, all were needed to be topped off. Service department gets a zero. Finance department is the biggest scammers, while Serra states they have a satisfaction guarantee, that is far from the truth. I was forced to sign a "no cool down" clause in the contract, was told my pay-off on my trade was handled, that was a huge lie, and when tried to "return the vehicle" to cancel the deal, was told "too bad, too late". More

I worked with Justin he was great I was stressed he helped with my situation Thank you Justin helped with my situation Thank you Justin More

Antwan was very nice. Car works good. Got a new engine under warranty. Very busy shop. Car works good. Got a new engine under warranty. Very busy shop. More

Very friendly and welcoming the customer service was outstanding Greg is amazing fantastic and funny outstanding Greg is amazing fantastic and funny More

I appreciate the hard work they put in on getting me approved for the loan. I will recommend Serra Kia to my friends. approved for the loan. I will recommend Serra Kia to my friends. More

Taking the car to service cost me time, more than usual. The people at the shop have used my unlock key for the tires and didn’t put it back in its place. I have to drive there again (I’m 30 min away) waite The people at the shop have used my unlock key for the tires and didn’t put it back in its place. I have to drive there again (I’m 30 min away) waited 45 min, and they have lost it. I have to come back again the next week and they made me wait 2 hours! 2 freaking hours to get my key! My car wasn’t getting another service, it took longer that the usual service time. And they have a lady not very friendly, that said “sorry for the inconvenience” in a way that obviously she didn’t care. More

They were very professional and knowledgeable. They weren’t pushy. They were able to answer our questions and worked with us. Very polite and considerate. They weren’t pushy. They were able to answer our questions and worked with us. Very polite and considerate. More

Service is always Great! !!! The atmosphere is always pleasant. All my concerns are always addressed in a timely manner !!! The atmosphere is always pleasant. All my concerns are always addressed in a timely manner More

I am still not happy with my vehicle purchase transaction from Serra Kia Trussville in 2021. This is my last purchase at this dealership & will NEVER purchase another Kia. from Serra Kia Trussville in 2021. This is my last purchase at this dealership & will NEVER purchase another Kia. More