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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
April 01, 2021
This was a very good experience. We loved working with Greg Nims. He is an awesome person to work with. We went in and he was right there ready to help. Greg Nims. He is an awesome person to work with. We went in and he was right there ready to help. More
by ashley.waters09
Verified CustomerEmployees Worked With
Vernon Marable
March 31, 2021
Janthan has sold me 2 cars and one to my daughter. He was always professional and never pressured me in to buying... great job J..... always professional and never pressured me in to buying... great job J..... More
by tyancey6
Employees Worked With
Other Employees :
Frankie Vance, Chris Margetts, David Price, Janeshia Griggs, Timothy "TJ" Higginbotham, Vernon Marable
March 29, 2021
Frankie is always so wonderful and courteous. Quick and efficient service as well. Thank you guys so much for the upkeep of my 2020 Kia Optima and for sending reminders on maintenance. Wonderful crew over efficient service as well. Thank you guys so much for the upkeep of my 2020 Kia Optima and for sending reminders on maintenance. Wonderful crew over all :) More
by Janice Parker
Employees Worked With
Frankie Vance
March 27, 2021
Usually kias service has been pretty good but time I'm not satisfied. I will bring it back in to be rechecked. I didn't agree with what I was told. not satisfied. I will bring it back in to be rechecked. I didn't agree with what I was told. More
by CassandraMuhammad Muhammad
Employees Worked With
Don't know
March 26, 2021
Bill is great to work with, always courteous and professional! I am very happy with the work done on both of my vehicles! I will be a repeat customer! professional! I am very happy with the work done on both of my vehicles! I will be a repeat customer! More
by Kim Abernathy
Employees Worked With
Frankie Vance
March 25, 2021
Love to go there to get my car needs. They are always nice and courteous. They get you out of there on a timely fashion. It's always nice and clean. nice and courteous. They get you out of there on a timely fashion. It's always nice and clean. More
by mstjackson926
Employees Worked With
Frankie Vance
March 23, 2021
All of the staff and salespeople are friendly. Always courteous and attentive to my needs and concerns. Service department keeps me updated as repairs are being done. courteous and attentive to my needs and concerns. Service department keeps me updated as repairs are being done. More
by meesamanda
Employees Worked With
Bill Wood, Frankie Vance
March 23, 2021
Frankie has excellent customer service skills and he’s very knowledgeable and good at helping you to understand what the issues are with your vehicle. very knowledgeable and good at helping you to understand what the issues are with your vehicle. More
by smith4065
Employees Worked With
Frankie Vance
March 23, 2021
Amazing service! Kia Helped me when nobody else would! I would most definitely recommend to someone else. Kevin Jones was overall great and VERY helpful! would most definitely recommend to someone else. Kevin Jones was overall great and VERY helpful! More
by Asya Beckley
Employees Worked With
Kevin Jones
