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Serra Trussville Kia

Birmingham, AL

4.4
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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5009 Brookes Crossing Blvd

Birmingham, AL

35235

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Showing 2,379 reviews

May 20, 2021

Everyone in the service department is very friendly and accommodating. They were able to complete the work in the time frame they promised and were very hospitable while I waited. More

by Shannon T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 12, 2021

It was Great service. Great sales person. Would definitely recommend buying a car from this dealership. They were not pushy and they worked with my needs. More

by K.pierson2589
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021

Excellent service team was very pleasant to work with. Would come back an will recomend to all my family and friends. Thank you so much More

by Ottwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 11, 2021

Excellent friendly service. First time visit but not my last .the waiting room was not very well stocked with coffee or tea. It was clean and comfortable. More

by pgross5004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Margetts
May 11, 2021

The sales personal are very nice but could not help me with blue tooth or radio or generalized amenities of the car. the Seltos has only local radio and I should have been informed of this before the pur More

by Frank and Earnest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaiah Grayson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Marable
May 10, 2021

Very polite and courteous Very professional people clean Very polite and courteous Very professional people clean Condiments coffee tea Clean and cozy even the restrooms are very clean just a nice plac More

by rirvine0328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 07, 2021

Frankie was extremely kind and professional. Even when customers were being rude, he was still patient and handled them well. He treated everyone with respect, made sure he returned phone calls, and was d More

by Lena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 07, 2021

The service was wonderful and my husband and I think that Jonathan Jimenez is an asset to your company. You should give him a raise! More

by AGAILJACKSON3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Marable
May 07, 2021

Had a great experience with my purchase of 2021 Telluride. Salesperson, Ashley, was personable and answered all our questions throughout the purchase. Would highly recommend Ashley and Serra Kia, More

by patricia205
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Adcock , Vernon Marable
May 06, 2021

Found this car in online ad, asked if they could get car down to what i could afford. They got close enough for me to purchase. Handled all the paperwork and took care of the deal. And all online sale as i More

by m.scottmanning
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin jones
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