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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
June 07, 2021
I always receive excellent service at this location. They take the time and effort to answer my questions. Very friendly and always courteous! Good job! take the time and effort to answer my questions. Very friendly and always courteous! Good job! More
by randipoo2002
Employees Worked With
Frankie Vance
June 04, 2021
Had exactly what we wanted in inventory. Sales process very straight forward and easy. Tamyah very helpful with test drive and car info. Don very helpful on getting paperwork done. Great experience. very straight forward and easy. Tamyah very helpful with test drive and car info. Don very helpful on getting paperwork done. Great experience. More
by bcarruth17
Verified CustomerEmployees Worked With
Tamyah, Don
June 03, 2021
My vehicle was ready within an excellent time frame. Everything was running great after my servicing. All concerns were taken care of without any issues! Everything was running great after my servicing. All concerns were taken care of without any issues! More
by kingshannon77
Employees Worked With
Frankie Vance
June 02, 2021
Would’ve given it 5 stars if the service was quicker and being upfront with all the information that is needed. I did get the car that I wanted. being upfront with all the information that is needed. I did get the car that I wanted. More
by Lorettajburems
Employees Worked With
Rashad Collins
June 02, 2021
Greg N. greeted us promptly when we arrived on the lot. He very pleasant to speak with and knowledgeable about the vehicle I was buying. He very pleasant to speak with and knowledgeable about the vehicle I was buying. More
by Jess
June 01, 2021
Very Friendly, Awesome communication, and will go above and beyond for customers . Thank you all for awesome service and clean environment. Great job while staff team and beyond for customers . Thank you all for awesome service and clean environment. Great job while staff team More
by mcconico
May 31, 2021
Great service department. My car was in and out in about 30 minutes. I had oil changed, tires rotated, and balanced the recall fixed. I love this service department. Friendly and very fast. 30 minutes. I had oil changed, tires rotated, and balanced the recall fixed. I love this service department. Friendly and very fast. More
by jsutton233
May 21, 2021
everyone at this business is nice courteous & respectful...Frank & Bill are my guys in the service department...always on time & very informative about what is being done to my vehicle...not goin respectful...Frank & Bill are my guys in the service department...always on time & very informative about what is being done to my vehicle...not going anywhere else anytime soon. More
by Tere
Employees Worked With
William Wood, Frankie Vance
May 20, 2021
No complaints. Very easy to work with and really like my new Sorento. Sales staff and financing staff were very good and look forward to having my Kia serviced with them. new Sorento. Sales staff and financing staff were very good and look forward to having my Kia serviced with them. More
by Richchamilton
May 20, 2021
Always nice snd quick. Great staff to greet you and trained technicians. Always do a complete check. Don't try and drive unnecessary service on you. trained technicians. Always do a complete check. Don't try and drive unnecessary service on you. More
by Local Customet
Employees Worked With
Frankie Vance
