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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
July 26, 2021
Not sure what happened, but I was not satisfied after my last service at this dealership. The people were friendly however, the service seems lacking. last service at this dealership. The people were friendly however, the service seems lacking. More
by Clayton
Verified CustomerEmployees Worked With
Bill in Service Department
July 23, 2021
Nightmare! No communication! Cars are damaged and dealer doesnt want be responsible for fixing issues. Managers are out right liars. Got no where until getting the gm involved. doesnt want be responsible for fixing issues. Managers are out right liars. Got no where until getting the gm involved. More
by Ambmlvn
July 22, 2021
I had a disappointing experience at Kia, In Trusville, Alabama. I spoke to the service person regarding my discounts and they were not applied. The amount was a $29. 00 cash and also 20% off my repairs a Alabama. I spoke to the service person regarding my discounts and they were not applied. The amount was a $29. 00 cash and also 20% off my repairs and parts in the service department. More
by Dissatisfied#3101
Employees Worked With
Daniel Furgason
July 22, 2021
They helped fit me in early and got everything done as expected. Very friendly, professional and helpful. Much appreciated all the courtesies, thank you very much. expected. Very friendly, professional and helpful. Much appreciated all the courtesies, thank you very much. More
by myhaze
Employees Worked With
Daniel
July 21, 2021
Slow service. Part ordered, couldn't check status of part, phone not answered (service department). Left message, no return call. Went to dealership for answers! part, phone not answered (service department). Left message, no return call. Went to dealership for answers! More
by cynthiawaites
Employees Worked With
(Service asvisors) William W and Daniel Fergason
July 20, 2021
Friendly, kind, and helpful employees made my car buying experience very enjoyable. I love my car and will come back to this dealerships for future purchases. experience very enjoyable. I love my car and will come back to this dealerships for future purchases. More
by Justyne
July 20, 2021
Everyone at Serra Kia Trussville was very patient, nice, and friendly especially Daniel. He work hard to get me in a car. I would recommend him to everyone. and friendly especially Daniel. He work hard to get me in a car. I would recommend him to everyone. More
by mnyooo
Employees Worked With
Daniel 5 stars
July 16, 2021
In for a recall, inspection and first oil change for our 21 Kia Sportage. All required service done quickly and professionally with great communication throughout. Great folks to deal with! 21 Kia Sportage. All required service done quickly and professionally with great communication throughout. Great folks to deal with! More
by mustapha0
Employees Worked With
July 09, 2021
Best experience. Put me in the perfect car! Matthew Shaw was so helpful, so patient, kind and professional. I'm definately referring family and friends. Shaw was so helpful, so patient, kind and professional. I'm definately referring family and friends. More
by Altoncandy@bellsouth.net
Employees Worked With
Matthew Shaw
July 05, 2021
Great experience! It was quick and easy to get approved and get in and out. I didn’t leave with my car which was kind of heartbreaking but I think I got a great deal! and get in and out. I didn’t leave with my car which was kind of heartbreaking but I think I got a great deal! More
by tiffanymjo10
Employees Worked With
Kevin Jones
