Serra Trussville Kia

Efficient taking care of recalls for my vehicle. ..did one recall and then 2 others on another day....nice waiting area and friendly staff ..did one recall and then 2 others on another day....nice waiting area and friendly staff More

Communication was very difficult. Would call and not get answers and not get called back. Confusing information as to whether or not the part had arrived and no one could figure out Would call and not get answers and not get called back. Confusing information as to whether or not the part had arrived and no one could figure out if it had arrived, so my call was transferred to different departments and no one could help, then I was left on hold and forgotten for 33 minutes. That’s just one example. More

Very unprofessional and dishonest they said repair of car was complete they were paid. However when I picked up my car i didnt make it home before it started acting up. I called back and turned around and w was complete they were paid. However when I picked up my car i didnt make it home before it started acting up. I called back and turned around and went back to the dealership and dropped it back off. The service manager hung up on me during a later call checking the status. My car is still not fixed. Im highly disappoined with the poor customerservice. I would not recommend them to anyone. More

I didn't have to wait a long time, the staff was very friendly, and I was out quick. When I'm in the area I will definitely come back. friendly, and I was out quick. When I'm in the area I will definitely come back. More

Kevin and company in service are awesome. Excellent service! Prompt, courteous and professional! I highly recommend this dealership. Excellent service! Prompt, courteous and professional! I highly recommend this dealership. More

They always do excellent work. Also Sarah at the service desk is awesome and great help. Also Sarah at the service desk is awesome and great help. More

My salesman, Jacob, was awesome. Had answers for all of my questions. Very professional atmosphere. Had some hiccups when it came down to my monthly payment, but overall I’m very sat Had answers for all of my questions. Very professional atmosphere. Had some hiccups when it came down to my monthly payment, but overall I’m very satisfied on the experience and car. More

Good service and parts center. The best choice for Kia in th greater Birmingham area. The best choice for Kia in th greater Birmingham area. More

We’ve bought multiple vehicles over the last 6 years but this was BY FAR the easiest and quickest car buying experience we’ve ever had. Ashley and Kyauna Adcock we’re phenomenal to work with! No pressure, n this was BY FAR the easiest and quickest car buying experience we’ve ever had. Ashley and Kyauna Adcock we’re phenomenal to work with! No pressure, no stress, just the information we requested, got us where we wanted to be price wise, and we were out the door shortly after in our new vehicle. I’ll be heading here to see them for any car buying needs in the future. More

Everyone at the dealership was very nice and helpful, especially Ashley Adcock and his wife. They got me a great deal on my vehicle without making me feel pressured to do anything. This was my first time especially Ashley Adcock and his wife. They got me a great deal on my vehicle without making me feel pressured to do anything. This was my first time buying a vehicle in my name and they where happy to walk me through all the steps. Once we settled on an amount the buying process was super fast! I was in and out of financing within 10 minutes, and only had to wait an additional 10 minutes for the vehicle to be finished detailed. I live in Huntsville, and I am very happy I chose the Trussville dealership instead of the Kia dealership here. More