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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
July 20, 2022
Extremely helpful, knowledge, and nice. Very clean area. Easy process. All the workers went above and beyond!! Very clean area. Easy process. All the workers went above and beyond!! More
by g.b.miller03
July 19, 2022
The part that was needed fur my car took a while to get but after they hit it they called and we made an appointment. Everything from there on went great. Sarah, The girl who made the appointment was very but after they hit it they called and we made an appointment. Everything from there on went great. Sarah, The girl who made the appointment was very efficient More
by Disne
Employees Worked With
Sarah
July 18, 2022
Very poor customer service and unprofessional . Never had such a bad experience like this one.notvsure I will return Never had such a bad experience like this one.notvsure I will return More
by christymoncrief
July 13, 2022
Very accommodating. ...got appointment Very quickly after speaking with Jonathan. Vehicle was stalling and hesitant when slowing to stop....made for some ner b out dri ...got appointment Very quickly after speaking with Jonathan. Vehicle was stalling and hesitant when slowing to stop....made for some ner b out driving moments.....diagnosed and took care of a failing coil.....didn't have to wait too long...great service department More
by Diva8074
Employees Worked With
Jonathan....Cynthia (receptionist) both very helpful.
July 13, 2022
The oil change was very. quick and easy and everyone was so nice. Great experience. quick and easy and everyone was so nice. Great experience. More
by kelishelnutt
July 11, 2022
it's always a pleasure to do with business at this service center. Great technicians and friendly staff! service center. Great technicians and friendly staff! More
by benglish3231
Employees Worked With
Other Employees :
Frankie Vance, David Price, Clint Wright
