Serra Trussville Kia

I had a 10 am appointment. At 11:25 am my car was still in the driveway not even in the garage to be worked on. I went to the service desk to complain. I have a neurolog At 11:25 am my car was still in the driveway not even in the garage to be worked on. I went to the service desk to complain. I have a neurological problem that causes me to shake and it's worse when I hold my head up. I could tell from his smirk that he wasn't taking me seriously due to my tremor. I was even more angry by the time I left. More

Very prompt service. Johnathan explained everything thoroughly. The waiting area was cool, quiet, and comfortable. Johnathan was so helpful. It was my first time at this Johnathan explained everything thoroughly. The waiting area was cool, quiet, and comfortable. Johnathan was so helpful. It was my first time at this dealership and I will come back. More

This dealership, the people, the service is great. Always a nice clean atmosphere, and they get you out in a timely manner. Always a nice clean atmosphere, and they get you out in a timely manner. More

Not pleased with service overall. From the moment of running the credit report to the delivery date of the vehicle being inaccurate. From the moment of running the credit report to the delivery date of the vehicle being inaccurate. More

Great and efficient service! The service men were knowledgeable and able to answer all of my questions. The service men were knowledgeable and able to answer all of my questions. More

Great customer service . .Ashley Adock is a superstar Mr Adul is the best as well .Ashley Adock is a superstar Mr Adul is the best as well More

Our salesperson Greg Nima was wonderful. He is knowledgeable, friendly, and we trusted him. The other people who worked there were also friendly. He is knowledgeable, friendly, and we trusted him. The other people who worked there were also friendly. More

Had a 12:30pm appointment for oil change and to check a side window screen that would not operate, as well as what was causing the howling noise at the rear of the vehicle. I waited for what should have be side window screen that would not operate, as well as what was causing the howling noise at the rear of the vehicle. I waited for what should have been an hour at the most. I left at 3:00 pm. Inexcusable! More

From The minute I pulled on Serra Kia Property Mr. Greg Nims Was There To Greet Me With A Smile! Then Greg Preceded With Don’t You Need A New Kia??? When I Saw The White with Camel Color instantly Sa Greg Nims Was There To Greet Me With A Smile! Then Greg Preceded With Don’t You Need A New Kia??? When I Saw The White with Camel Color instantly Said I Love This! I Told Greg I Wanted The Vehicle!! He Said You Will Love This One! So Now It’s Mine and Several Other Customers wanted It Two! I Was Treated With Such Kindness From Every Employee I Saw Or was Introduced Too…. This Place Is The Most Over The Top Dealership I Have Ever Seen! I Had Been in Trucking and Car Business for 26 Years and Then My Signiificant Other of 18 Years had Been in Heavy Equipment and Automobile business for Years! So I Do Know a lot About The Business….. Then Greg and Sydney were Above and Beyond On doing The Financial Part As Well…. So I Went Back Thursday and Picked Up My Kia!!! Everything Was As Promised!!! I Am One Happy Lady With A Beautiful SUV and Loving It! Also Lots Of Compliments Everywhere I Have Been!! Thank You Greg Mims and Serra Kia!!!!!!! More

So satisfied with everything! Our salesman, Matthew, and the financial assistant, Sydney, were excellent! I could not have asked for a better experience. Our salesman, Matthew, and the financial assistant, Sydney, were excellent! I could not have asked for a better experience. More