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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
May 30, 2024
This dealership is a beautiful place to choose inventory. It was very convenient with its location and car options. It was very convenient with its location and car options. More
by kimans10
Verified Customer
May 29, 2024
Very courteous and takes time to explain the services needed or recommended, and gives detailed explanation of cost to perform the services. needed or recommended, and gives detailed explanation of cost to perform the services. More
by GLADNEYMARTHA
Employees Worked With
May 29, 2024
The car was sold to me hastily. The salesman did not go over the features of the car with me nor did he point out the fact that there was damage to the front grill and bumper that I The salesman did not go over the features of the car with me nor did he point out the fact that there was damage to the front grill and bumper that I only noticed after I got the car home. I had to ask several times about current recalls on the car before I got an answer. I am still having issues with my trade in. I'm getting dead silence on that issue. I hope they realize that according to the state, if they don't come get it after a certain amount of time, I get to keep it. The sad thing is my husband works for this company. If this is how they treat employees, that doesn't say much. More
by sweetiej66
May 29, 2024
They are polite and they serviced my car on schedule . They also offered to wash my car. They also offered to wash my car. More
by garygordon0
Employees Worked With
May 29, 2024
Everyone was very nice, explained everything to me, and did a graet job! Also cleaned to car, did an excellent job! did a graet job! Also cleaned to car, did an excellent job! More
by msmindymarie86
Employees Worked With
May 29, 2024
They are friendly, efficient, and extremely helpful! I love this dealership. I will always bring my truck to them to be serviced! I love this dealership. I will always bring my truck to them to be serviced! More
by Nia Austin
Employees Worked With
May 29, 2024
Everyone that helped me buy my Kia Sorento was very knowledgeable and nice! It made buying a new car a very easy process. knowledgeable and nice! It made buying a new car a very easy process. More
by carlajenkins85
May 29, 2024
Great group of people loved the experience woul highly recommend them to anyone loved the experience recommend them to anyone loved the experience More
by johndeerford34
May 28, 2024
Next service due date was not updated, the cabin filter cover was left on the front seat and I am getting a check system alert that they could not identify cover was left on the front seat and I am getting a check system alert that they could not identify More
by dse3745
Employees Worked With
May 28, 2024
Great experience. The service tech was very helpful and advise me of certain mainteness issues that needs to be addressed. The service tech was very helpful and advise me of certain mainteness issues that needs to be addressed. More
by dion.lewis11
Employees Worked With
