Serra Toyota - Service Center

Service department damaged my car. Service manager admitted fault. Upon picking up my car for a scheduled oil change I noticed deep scratches on the right front bumper. After speaking Service manager admitted fault. Upon picking up my car for a scheduled oil change I noticed deep scratches on the right front bumper. After speaking to the dealership about the scratches they told me they were extremely sorry & would like to give me a free car wash for the inconvenience. What a JOKE!! NEVER DO BUSINESS WITH THIS PLACE!!! They won't last long with this type of nonsense. Horrible customer service horrible management. Horrible place of business! More

I took my car for an inspection to check the safety recall for Airbag and when they return to me, the little parts for the back chairs where you put the car seat were stolen for them. I came back and t recall for Airbag and when they return to me, the little parts for the back chairs where you put the car seat were stolen for them. I came back and they just said "Sorry" we can't do nothing about just go to the place where you bought your car. Really Really bad experience. don't go there or if you do just check that you car have all the parts complete When they returned the car to you. lleve mi carro para que realizaran la inspección del funcionamiento del airbag ya que tienen un aviso y robaron las tapas de los asientos de atrás donde se pone el carseat para los infantes fui a hacer el reclamo y su unica respuesta fue que ellos no podían hacer nada al respecto, porque no habían mirado la parte trasera ya que el airbag solo esta en la parte del pasajero pero si encontré dentro de lo huecos donde estaban las tapas basura de tapas de botellas y otras cosas que mi carro no tenía. De verdad súper decepcionada un servicio pésimo y lo diré cuantas veces sean necesarias por deshonestos y robar esa mínima parte de un carro para luego venderlas como nuevas. More

I am so impressed with this dealer! The sales team, the finance team...you name it! Just got done working with Harmanpreet Singh in the Body Shop. He was so helpful and answered all The sales team, the finance team...you name it! Just got done working with Harmanpreet Singh in the Body Shop. He was so helpful and answered all my questions. I love Don Jacobs! More

Just to check why my abs light is on I got Charged nearly $200. Insanity!!! I will NEVERRRRR go back! It’s a major rip off!! $200. Insanity!!! I will NEVERRRRR go back! It’s a major rip off!! More

6 hours for a requested wheel balance check. 4 hours in I return to the dealership and they feed me some crap explanation of exhaust against cross member. If this was the case it would be rattli 4 hours in I return to the dealership and they feed me some crap explanation of exhaust against cross member. If this was the case it would be rattling and all the time, not just at 60-65mph, as described to all the service reps. All this WITHOUT DOING THE REQUESTED WHEEL BALANCE! They then do the requested wheel balance and without admitting that was the problem they scooted me out the door for a nominal fee. Initially they were saying 190$ for diagnostics...they sure are glad it wasn't that much. The next day i took the truck to a very trusted area mechanic and they found both rear tires out of balance...IMAGINE THAT!! I drove the truck home and had no wobble or vibration!!! When i inspected the wheels there were massive changes to the wheel weights...evidence that TOYOTA did absolutely NOTHING!! More

I had Max today. He was just great. I had many questions and he was respectful and patient. Got me all my answers. But this is the second time I had to correct their He was just great. I had many questions and he was respectful and patient. Got me all my answers. But this is the second time I had to correct their billing. Both times they over billed me. Always check your bill before leaving. Max got the bill corrected immediately More

Thanks Gilberto. your service to me is amazing and professional. You are kind and knowledgeable your service to me is amazing and professional. You are kind and knowledgeable More

Rip off plus 15 % F you charges not coming back not recommended go to trustworthy local mechanic and save money recommended go to trustworthy local mechanic and save money More