Serra Toyota of Decatur

My husband and I came in at about 30 minutes before closing and left an hour and 15 minutes later with our new Camry! We were very pleased with the service we received. It's been our best car buying ex closing and left an hour and 15 minutes later with our new Camry! We were very pleased with the service we received. It's been our best car buying experience yet! Will definitely recommend Serra Toyota! This is our third Camry, have had 2 Tundras and 1 Scion. We LOVE Toyota!! Our old Camry had 160,000 miles on it and never left us stranded. Noah Morgan was very knowledgable and listened to exactly what we wanted. I would highly recommend him as your next salesperson! Normally we don't do surveys and recommendations but this was such a breathe of fresh air, we had to share! More

I came in for service on my 2012 Toyota Camry today - September 24th. Michele assisted me. She was very friendly, kind, courteous and very professional. She impressed me! I highly commend Michele for September 24th. Michele assisted me. She was very friendly, kind, courteous and very professional. She impressed me! I highly commend Michele for her extremely outstanding service. Berry Terry, Decatur More

This was my first new car purchase. Noah and Kenny worked very hard to earn my business. They found the exact car I was looking for at another dealership and had it transferred in. They done everything that very hard to earn my business. They found the exact car I was looking for at another dealership and had it transferred in. They done everything that I asked of them and did not give up until I was satisfied. Thanks for all you guys did for making my buying experience a pleasant one. I would highly recommend these guys and this dealership for your next car purchase. More

I have always had a great experience whenever I had to come Toyota for a service. The people are always friendly, from the owners to the employees. The employees always ask if there was anything that I n come Toyota for a service. The people are always friendly, from the owners to the employees. The employees always ask if there was anything that I needed while I was there. They make sure all of their customers are comfortable. Weeks before my service is due I receive reminder phone calls and emails. I also receive emails and phone calls after my service asking my opinion and whether I am satisfied with my recent service, in addition to thanking me for my repeated business. More

I was very pleased with my overall experience with this SUV purchase. I dreaded the whole process of look for a new car. I've looked online for months trying to find the right fit for the money I wanted to SUV purchase. I dreaded the whole process of look for a new car. I've looked online for months trying to find the right fit for the money I wanted to spend. "Nino" Bongiovanni wasn't the least bit pushy or aggressive as you expect sales people to be. I really appreciated that! I am a professional and don't like someone trying to pull something over on me or be deceitful in anyway. He listened to what I was looking for and literally the only SUV I looked at was the perfect fit. It even had some extra bells and whistles that I am LOVING already! It was a little more than I had hoped to spend but overall I feel I got what I was looking for. I had NO intention of purchasing that night but everything seemed right and John Bongiovanni offered a decent trade value for my car. I had already done the research before coming in to know what to expect. I didn't feel I was being taken advantage of with any part of the process. I feel like both of them were very honest with me. In spite of it being closing time on a Saturday night, they were able to make the deal happen. I very much look forward to doing business with this dealer in the future! It's all the little things that make a big impression to me. Thanks Nino and John! More

Sadly, my wife fell in love with a car on their lot. The sales manager threw out a price on it. We went home and thought about it. My wife called the very nice salesperson and was given a price 'out the doo sales manager threw out a price on it. We went home and thought about it. My wife called the very nice salesperson and was given a price 'out the door'. We figured there was a little wiggle room in that and would buy the car for just a little less. When we got there, a different sales manager was completely resolute. There would be no negotiation. We left. My wife decided she really wanted the car and would pay the higher price. So, we returned and I talked to the sales manager and asked if he would at least put gas in the car. He agreed. Later, while waiting on them to get paperwork together, I asked about the gas. They said the person with access to the gas had left for the day. I asked if they could wash the car...left for the day. I had given them my debit card to run the down payment...the person who could do that left for the day. I would have walked out and stayed gone. My wife was determined to have the car. The sales manager didn't keep his bargain. He told us to come back for the gas...knowing we lived 45 minutes away. Never again. More

snotty attitude, car i was looking at had dead battery from someone listening to radio pin stripes faded on car and scratches visible, when I asked the price young guy told me and my remark was price too from someone listening to radio pin stripes faded on car and scratches visible, when I asked the price young guy told me and my remark was price too high for the car and he said quote"then don't buy it" needless to say got in my car and left will not recommend this dealership to anyone. More

Wow! Where do I begin about the friendliness of all of the people mentioned above?? They were spectacular. We will definitely recommend this dealership. Great experience from start to finish! :-) the people mentioned above?? They were spectacular. We will definitely recommend this dealership. Great experience from start to finish! :-) More

Meaghan was very helpful and great to work with. She listened to all my needs and found us the perfect car! Kenny worked with us to get us the right price. He made it a very easy process. This was an listened to all my needs and found us the perfect car! Kenny worked with us to get us the right price. He made it a very easy process. This was an overall Excellent experience! Thank you Serra Toyota of Decatur! More