Serra Toyota of Decatur

Cheryl from Madison Great Experience I have agonized over buying a new car for months. I am 68 years old and have had a few bad experiences buying new cars. I finally contacted Serra Toyo I have agonized over buying a new car for months. I am 68 years old and have had a few bad experiences buying new cars. I finally contacted Serra Toyota via the internet, and Nanie called me back. I made an appointment with him and on that day I was so anxious that I drove right past the dealership, twice! By the time I met Nanie I was a nervous wreck. It didn't take him long to calm me down and make me feel comfortable and less worried about finding the right car for me and my budget. I can honestly say that by the time I drove my beautiful new Corolla home, nervous angst was only a distant memory. Everyone I met at Serra Toyota was friendly and personable, yet professional and knowledgeable. I am a totally satisfied customer. Thank you Nanie, bunches! More

Wonderful Experience I have done business with several new car dealerships over the years but going back to Serra of Decatur was an easy choice. My wife wanted to try a s I have done business with several new car dealerships over the years but going back to Serra of Decatur was an easy choice. My wife wanted to try a smaller SUV after driving sporty luxury cars for a few years. I did the research on all the top models and narrowed the choices down to the Toyota RAV4 Limited AWD and the Honda CRV. Both were good vehicles but based on the quality, ride, comfort and the dealership experiences I had in prior ownerships, I purchased the RAV4. The salesman Mikey O'Dell was the kind of guy I like to deal with. Most guys in sales are push but he genuinely wanted to sell a vehicle we would be happy with. Great experience and great new vehicle. More

Outstanding Sales Department. Highly recommend It was a great pleasure doing business with these folks. After doing our homework online we went to see Mike Miller at Serra Toyota. Him and his sales It was a great pleasure doing business with these folks. After doing our homework online we went to see Mike Miller at Serra Toyota. Him and his sales manager put us in just exactly what we were looking for at just the right price and gave just the right price for our trade in. The paperwork took very little time and the office manager was great. It was a great experience and we highly recommend this team for your needs. THANK YOU SERRA TOYOTA More

Nicest Guy!! Knowledgeable, efficient, friendly and just the nicest guy ever!! Thanks Antonio for your patience, understanding, and sweet spirit!! (WOW, first tim Knowledgeable, efficient, friendly and just the nicest guy ever!! Thanks Antonio for your patience, understanding, and sweet spirit!! (WOW, first time I've ever been required to "talk" more) More

A good car buying experience Last week I went by Serra Toyota of Decatur to check out a Camry, I had been looking at Honda's and Nisan's and I met Nino Bongiovanni for the first Last week I went by Serra Toyota of Decatur to check out a Camry, I had been looking at Honda's and Nisan's and I met Nino Bongiovanni for the first time. I told Nino what I was doing and he goes on line and prints me all kinds of information on all the cars i had been looking at and tells me to look them over and he high lights some things and we talk about them. What I like about this is no one is high pressure selling me a vehicle, I told Nino I would bring my Wife back and look at and drive one of the Camry's. A couple of days later my Wife and I came and drove about 3 different Camry's we liked one and was going to buy it and discovered it had already been sold, we thought it would be a while before we could get one, but Nino said let me go and check and see if we have anything close to this one and turns out he found one that we liked even better and after buying the car Nino took me around and introduced me to all the people I would be seeing in servicing my new car and the parts department they really have a nice service department and everyone seems real to want to help you and are glad you came by to see them. More

Best Buying Experience Yet! I've been buying Toyota's or Scion's for the past 30 years and my buying experience at Serra Toyota of Decatur with Mikey O'Dell was the best by far! I've been buying Toyota's or Scion's for the past 30 years and my buying experience at Serra Toyota of Decatur with Mikey O'Dell was the best by far! Mikey promptly responded to all my emails and answered all questions that I had for him. He took all the time that was needed to make me comfortable and not feel rushed. He correctly answered all my questions and never pressured me or bombarded me with lots of questions. Mikey gave me a great price for both my trade-in as well as my new Toyota. I would definitely recommend Mikey and Serra Toyota of Decatur! George Haag More

great customer service Our salesman Nino Bongiovanni was easy to work with, he gave me space to make my own decision. Nino answered my questions that I had and let me make m Our salesman Nino Bongiovanni was easy to work with, he gave me space to make my own decision. Nino answered my questions that I had and let me make my decision on my time frame, no pressure salesman sold me on my Nissan Altima! Thank you Sir!! More

Bad Experience I used True Car to buy a new Toyota Camry LE Hybrid. None of the local dealers had what I wanted in stock. Serra Toyota said they could get what I w I used True Car to buy a new Toyota Camry LE Hybrid. None of the local dealers had what I wanted in stock. Serra Toyota said they could get what I wanted, and we signed an agreement on the car/options/details and I provided a deposit. The car came a few days later and I thought I had what we agreed on---I was given the Toyoguard package and the number to call to get it activated. When I got home and called to activate the Toyoguard, I found out the car I purchased did not have it. Serra refused to honor our agreement; hence, my displeasure at being out $699 in Toyoguard and $199 in clear paint protection (retail value for each) that were on our signed agreement that was not provided in the car I purchased. Later, Roberto claimed I had cancelled these items, but why would I agree to give up nearly $900 in options when I already had a signed agreement with Serra? Serra claims to be for the veterans, and as a veteran I am turned off by any dealer who doesn't honor its written agreement. More

We requested bids over the internet and Serra Toyota had a competitive price that fit our budget. Nanie Tovar, the sales person was very helpful in working through the final details of the contract. One of a competitive price that fit our budget. Nanie Tovar, the sales person was very helpful in working through the final details of the contract. One of the options we ordered was not in the car when we picked it up, however, Serra Toyota immediately installed it and delivered exactly what we wanted. I would by another car from Nanie. More

I went to Serra Toyota seriously looking to purchase a I went to Serra Toyota seriously looking to purchase a new car. After test driving the model I was interested in, I talked with Antonio Gray about pr I went to Serra Toyota seriously looking to purchase a new car. After test driving the model I was interested in, I talked with Antonio Gray about price. He negotiated a minimal amount with me before his manager Roberto Diaz came over to talk. When I asked if they could go lower, he knocked a little bit more off, but then refused to budge. No problem with that, it's just that I wasn't going to pay as much as they were asking. Roberto told me they couldn't go any lower because were selling the vehicle at a loss at the price they were offering. My wife remarked that she "had a hard time believing that", and Roberto acted all upset and accused us of calling him a liar. (To make matters worse, I KNOW he was lying that they couldn't go any lower, because they called me the next day and knocked another chunk off their asking price. And if they're selling vehicles at a net loss even after manufacturer incentives, there's something seriously wrong with their business model.) When I saw we weren't going to get anywhere and Roberto kept asking for my max price that I was willing to pay, I finally gave him an exact number. I knew the price I named was low, but not ridiculously low (backed up by the fact that I got a lot closer to it at Bill Penney Toyota). Roberto's reaction was to tell me if I found the same car for that price elsewhere, bring it to him and he'd pay me $1,000 more than I paid. Then he followed up with "In fact, buy as many as you can and bring them to me, and you'll make $1,000 on each of them." I found it very insulting, and decided that they wouldn't ever get my business after that. I couldn't believe the MANAGER of sales would treat a customer that way. I'd like to point out that my experience talking with Antonio the salesman was pleasant, and he seemed to be very knowledgeable about the car I was interested in. However, the management style of Serra Toyota is completely unsatisfactory, which is why I gave them such a poor rating. They give their sales people minimal room for bargaining with the customer, and then turn you over to their pushy manager who will say anything to make a sale. More