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Serra Toyota of Decatur

Decatur, AL

4.8
823 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 823 reviews

November 04, 2015

Excellent service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service More

by Nickf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel emigh, Kim Stone
Nov 05, 2015 -

Serra Toyota of Decatur responded

We really appreciate your extremely kind review. Please do not hesitate to contact us if you need anything at all. We look forward to assisting you for all of your servicing needs in the future!

November 03, 2015

Excellent service Love the new 4 runner ! Great experience with finance , sales and service dept !! Will keep buying from serra toyota of decatur we love the way you tr More

by Jlovett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Megli, Antonio Gray, Kim Stone
Nov 05, 2015 -

Serra Toyota of Decatur responded

We are so happy to hear about your great experience! We look forward to assisting you in the future! Thank you for choosing Serra Toyota of Decatur!!

October 24, 2015

"Great experience" I went to Serra Toyota and purchased my 2003 corolla LE. Bill Harrison worked with me and made my experience awesome. I would recommend anyone to More

by OCR239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harrison
Oct 26, 2015 -

Serra Toyota of Decatur responded

We are very happy to hear about your experience! We will be very happy to assist you in the future with anything you need. Thank you for choosing Serra Toyota of Decatur!!

October 22, 2015

Great deal! I had an awesome experience with purchasing my 2013 R-Spec Genesis Couple. David Shoemaker made it easy, did not badger or hound me in any way. He inf More

by Ou812guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Shoemaker
Oct 22, 2015 -

Serra Toyota of Decatur responded

Thank so much for your kind review. Please do not hesitate to contact us if you need anything. Thank you so much for allowing us to assist you !!

October 01, 2015

Very pleased with my car I went to serra toyota and got the car i wanted Bill Harrison give me a very good deal i would recommend going to see Bill to any body looking for More

by cutiepie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harrison
Oct 02, 2015 -

Serra Toyota of Decatur responded

We really appreciate the kind review and want to thank you for allowing us to assist you in your car buying experience. Please don't hesitate to contact us if you need anything at all. Thanks again!!

September 24, 2015

Wakeman (matt) not Honest The salesman told me at least 3 different items that are not true. His manager (joe) not too accommodating too. They both talk a lot and waste much o More

by Bugs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe, his manager? , Matt Dubose
Sep 24, 2015 -

Serra Toyota of Decatur responded

We are very sorry that you received customer service that prompted you to submit a negative review. We regret any inconvenience or frustration that you may have experienced. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper department of your review. Your patronage is VERY important to us and we hope that you will provide us with an opportunity to assist you in the future. Please contact the Customer Relations Manager if you have any further questions at 256-340-0330 or email at januaryd@toyotaofdecatur.com Thank You!!

September 22, 2015

Excellent people to deal with Was very nice, great customer service & worked with us to help get us in our new 2016 4Runner. Would recommend them to anyone looking for a new vehicl More

by Tinah88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Lovern
Sep 23, 2015 -

Serra Toyota of Decatur responded

We truly appreciate your kind review and are very happy to here about your great experience. Please contact us in the future for all your servicing needs. Thank you for choosing Serra Toyota of Decatur!!

September 09, 2015

Great Guy, amazing to deal with Mike sold a car to both me and my Husband, and we WILL use him again. Wonderful to deal with, great service! Robert and Carol Wheeler More

by 1Military2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 16, 2015 -

Serra Toyota of Decatur responded

We are very happy to hear about your great experience!! Thank you for allowing us to assist you. Please let us know if you need anything.

September 09, 2015

Very pleased I went to Toyota in Decatur and got the car I wanted without the usual runaround from most dealerships. My family and I will do future business there. More

by Earnastina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherman Bowman
Sep 16, 2015 -

Serra Toyota of Decatur responded

We truly appreciate your kind review. Please let us know if you need anything in the future. Thanks for choosing Serra Toyota of Decatur!

September 07, 2015

Will never walk into this dealer ever again!!! On Sat. Aug 29, 2015 my husband and I went to buy a new Toyota from Serra Toyota of Decatur. While the sales lady was very nice, the sales manager not More

by Woodall1382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cathy Megli
Sep 08, 2015 -

Woodall1382 responded

Please be advised that the sales lady was very nice and courteous. It was your finance people who went against what we had asked. I do not know if Cathy had anything to do with that decision or not, but I assume she did not. Regardless, my husband and myself will never buy any vehicle from your dealership!

Sep 23, 2015 -

Serra Toyota of Decatur responded

We strive to provide each customer with the best possible service, and when our customer's feel that it fails to meet your expectations , its important for us to know. We are very sorry and regret any inconvenience or frustration that your experience has caused . . Your patronage is very important to us and we hope that you will provide us an opportunity in the future to prove how important each and every customer is to us. If you have any questions or further concerns please contact the Customer Relations Manager @256-340-0330.

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