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Serra Toyota of Decatur

Decatur, AL

4.8
892 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 892 reviews

September 07, 2019

Great buying experience, thanks to Yezan and Patrick. Great working with Yezan on the purchase of F150, thanks for helping with this!! Recommended if looking to buy good used vehicle, go see them. More

by J Waters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yeah B.
Sep 08, 2019 -

Serra Toyota of Decatur responded

Congratulations on your F150. We are delighted to learn of your feedback for Yezan and Patrick. Thanks for sharing and we hope to assist you again in the future.

September 04, 2019

Nic Martin is the best ! He’s so professional and helpful. My credit was awful but he still worked with me and made sure I got what I wanted. Please make sure you ask for Ni More

by Porsche Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Heartsill
Sep 04, 2019 -

Serra Toyota of Decatur responded

Hi there, thanks for the great review. We are so happy to know Nic has taken great care of you during your recent experience. We hope to see you again.

July 16, 2019

Recently purchased a Tacoma I recently purchased a 2019 Tacoma from Serra Toyota, Decatur, Al. I would rate my overall experience as excellent. The salesman,Paul DeBlanc, was exc More

by Auce76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January Taylor, Paul deBlanc
Jul 17, 2019 -

Serra Toyota of Decatur responded

Thank you for the great review. We are happy to see that Paul provided you with excellent service during your visit. It was our pleasure; we look forward to working with you again.

June 07, 2019

Fast and punctual GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! More

by Eddilee24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Jun 08, 2019 -

Serra Toyota of Decatur responded

Thank you so much for the kind review! Glenda was happy to help you! We love knowing that you've been with us for two years and always have the best experience! Come back again soon.

April 17, 2019

Service Dept needs a tuneup Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid pl More

by WS
Recommend Dealer
No
Employees Worked With
Tom Voizin, Kim Stone
Apr 19, 2019 -

Serra Toyota of Decatur responded

Hello, I regret to learn that the level of customer service provided to you did not meet your expectations. I take your feedback seriously and would appreciate the opportunity to learn more about your recent visit. If you would, please call at your soonest convenience. I look forward to hearing from you. Michael McLeod General Manager 256-340-0330 x114

December 04, 2018

George Jones is an amazing salesman! George was there for me from beginning to end when I purchased my 2018 Toyota Camry! I told him what I wanted on my new car and he went above and beyo More

by SheriT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Jones
Dec 06, 2018 -

Serra Toyota of Decatur responded

Hello Sheri, We are happy you enjoyed working with George. We will be sure to share your feedback with him and thank him for making your visit so pleasant. Thank you for writing your review and we welcome you back anytime.

October 27, 2018

Reevalation Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this More

by Lenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone
October 20, 2018

LMorgan Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sur More

by Lmorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jones, Vic Heartsill, Fred Williams
Oct 21, 2018 -

Serra Toyota of Decatur responded

Hello, It was not a problem for Fred to offer the service that you and every one of our customers deserves. Thank you for giving us the opportunity to work with you and giving your recommendation. Best.

October 02, 2018

Paul de Blanc is amazing! We bought a 4-Runner from Paul this past Saturday, and he was so patient with us! We changed our minds on 3 different vehicles, and not once did he ac More

by Freeman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Key, Paul deBlanc
Oct 03, 2018 -

Serra Toyota of Decatur responded

We are happy to know that you had a five-star experience with us and that you bought a 4-Runner from Paul. It is great that Paul was patient throughout the car-buying experience and that the staff was nice and went above and beyond to make sure you got the 4-Runner you wanted. We hope to see you again in the near future.

September 30, 2018

Antoine Pyfrom was a fantastic help in service He helped me get the maintenance history on a vehicle I want to purchase. He took my call and was very polite and efficient in handling my needs. Th More

by Julie (Busy Bee)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
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