Serra Toyota of Decatur

The only downside is it takes a couple hours for an oil change (with an appointment booked), but the customer service is always great. Steve (the receptionist) and Skyler (the technician) always show genui change (with an appointment booked), but the customer service is always great. Steve (the receptionist) and Skyler (the technician) always show genuine care and are super nice. They go above and beyond in the customer service area! Also a girl was handing out chapstick a couple weeks ago for everyone’s long wait. I thought that was very nice of her (don’t know her name) More

I was met in the parking lot with a smile and a hand shake from salesman Nick Groves,.We were able to make deal and I ended up with a larger truck than I was looking for originally, and was offered a ve shake from salesman Nick Groves,.We were able to make deal and I ended up with a larger truck than I was looking for originally, and was offered a very fair amount for my trade in . They also got me a much lower payment than I expected, everyone there was very friendly and helpful highly recommend I will be back again . More

Speedy work , good snacks , courteous, that is all I can say .. been going here for years say .. been going here for years More

Great service department. They’re customer oriented, efficient and reliable, and not high pressured (most of the time) when you decline extra service. They’re customer oriented, efficient and reliable, and not high pressured (most of the time) when you decline extra service. More

Very good people at The dealer,they are so kind to their customer,ii love them so much,we love to come next time at the dealer shop,to check on our car,thank you all so much for your kindness and lovey work customer,ii love them so much,we love to come next time at the dealer shop,to check on our car,thank you all so much for your kindness and lovey work you've shown us on the Day we went there🥰 More

Good experience. My car was serviced in a timely manner. Not a long wait time. My car was serviced in a timely manner. Not a long wait time. More

Steve was great. He explained everything thoroughly and explained what would happens next. He was great He explained everything thoroughly and explained what would happens next. He was great More

Serra toyotas entire staff made buying my 2025 camry easy. Ebe explained the new technology, paul in finance was patient and not pushy. I will be continuing to do business with the dealership and toyot easy. Ebe explained the new technology, paul in finance was patient and not pushy. I will be continuing to do business with the dealership and toyota More

The dealership was ready for me when I got there, provided me the options of what I might want done to my vehicle. They notified me when the service was completed and brought my vehicle to me. Over provided me the options of what I might want done to my vehicle. They notified me when the service was completed and brought my vehicle to me. Overall experience was very good. More

Well, you have had great experience all the way around. Excellent service department. Very professional Excellent service department. Very professional More