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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
960 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
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309 Beltline Rd

Decatur, AL

35602

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Showing 960 reviews

June 04, 2023

Came in for a service and for a recall notice. The recall was for a second programmable key. Showed up 08:30, and they finally finished at 12:10. More

by rrscuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who did the work.
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Jun 05, 2023 -

Serra Toyota of Decatur responded

Hello, Customer satisfaction is important to us here at Serra Toyota Decatur. Given the chance, I would like to speak with you about your recent visit to our Service Department for service and a recall on your second programmable key regarding the subsequent wait time for your visit to be completed. Please contact me at your convenience so we can discuss this further. Thank you, Michael McLeod General Manager 256-340-0330

June 02, 2023

The service of my car was finished at a reasonable time. Customer service was excellent. I’ve been using them for over 20 years. And I will keep coming back. More

by feethead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole, Barry Chandler
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Jun 04, 2023 -

Serra Toyota of Decatur responded

Thanks for the five-star review. Our Service Department strives to meet the needs and expectations of all our customers promptly. If you have any more automotive needs stop by Serra Toyota Decatur. Take care! Michael McLeod General Manager 256-340-0330

May 31, 2023

I have a 2015 Sequoia and it was time for normal maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify m More

by craziepeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
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Jun 01, 2023 -

Serra Toyota of Decatur responded

Thank you for choosing our Service Department to service your 2015 Toyota Sequoia. We are pleased to see that our team was attentive and proactive with your service and maintenance needs. We appreciate your business and hope you choose us again for all of your service needs. Michael McLeod General Manager Serra Toyota Decatur 256-340-0330

May 30, 2023

My first car in payments, and it was the best service I could get, thanks More

by Julio chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
My first car in payments, and it was the best service I could get, thanks, Paul deBlanc
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Jun 01, 2023 -

Serra Toyota of Decatur responded

Hello Julio, thank you for your five-star rating. We're happy to see that your experience with our Sales Team here at Serra Toyota Decatur was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon! Michael McLeod General Manager 256-340-0330

May 28, 2023

I brought my vehicle in for scheduled maintenance and it was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was order More

by joeyborden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, George Jones
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May 29, 2023 -

Serra Toyota of Decatur responded

Thank you for this great 5-star review. We are happy to see that our Service Team completed your vehicle's maintenance in a timely manner and quickly replaced your sunglasses holder as soon as the part came in. If there is anything else we can assist you with at Serra Toyota Decatur, just let us know. We are always happy to help. Michael McLeod General Manager 256-340-0330

May 26, 2023

Appointment was on time; reminder of appointment in a timely manner; appreciative of business; comfortable place to wait. More

by Eliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
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May 27, 2023 -

Serra Toyota of Decatur responded

Hello, Eliza! Thanks for sharing this positive feedback. Our Service Team is always happy to provide timely care and a comfortable waiting area. Let us at Serra Toyota Decatur know if there is anything else we can do for you. Michael McLeod General Manager 256-340-0330

May 23, 2023

Very prompt and does an awesome job. Very courteous to their customers. And very trustworthy More

by Tatyana Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Armstead , Nic Raths
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May 23, 2023 -

Serra Toyota of Decatur responded

Thank you, Tatyana, for your positive review. Our team here at Serra Toyota Decatur is proud to read that you had an awesome, prompt, and courteous experience with us. Thank you for also pointing out how our staff is trustworthy as well. Please feel free to reach out to us if we can assist you further. Michael McLeod General Manager 256-340-0330

May 22, 2023

The Service Department is quick and all the employees are very friendly and informative. It is a pleasure having work done on my car. More

by cynthiavoelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
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May 23, 2023 -

Serra Toyota of Decatur responded

Hello, we are so pleased to learn from your excellent review that our Service Team at Serra Toyota Decatur was very friendly and informative. We hope to see you back for any future automotive needs. Michael McLeod General Manager 256-340-0330

May 21, 2023

I have been a customer of Serra Toyota since the early 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. More

by Clark 35601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
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May 22, 2023 -

Serra Toyota of Decatur responded

Hello Clark, we are glad you enjoyed a great experience working with our Service Team at Serra Toyota Decatur. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

May 14, 2023

The sales staff is awesome along with. The finance folks. Great place to buy a new or used car. More

by abundy153
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy , Antonio Gray, Tommy Robertson, Paul deBlanc
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May 15, 2023 -

Serra Toyota of Decatur responded

We are glad you experienced great customer service working with our Sales Team at Serra Toyota Decatur. Thank you for your awesome review and for trusting us with all of your purchasing needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

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