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Serra Toyota of Decatur
Decatur, AL
826 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 826 reviews
May 17, 2021
I’m happy with my purchase, Ebe was helpful and made the process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. More
by Fatima Hussien
Employees Worked With
Ebe Cherif
January 08, 2021
TERRIBLE AND DISAPPOINTING test drive experience and 2 hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RA hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RAV-4 and take advantage of a "Free $100 gift card" certificate we received in the mail from Serra Toyota as Serra Customers (we bought 1 Toyota from them and regularly have all 3 of our Toyotas serviced from them - maybe this needs to change). My daughter was extremely excited about the test drive and the appraisal of her current car ..... until they gave her the "Gift Card". Rather than being $100 that she could legitimately spend to buy anything she needed, the "Gift Card" was actually 4 $25 "Gift Cards" to specific stores at eOutletstores.com . Products are all a bunch of junk that we don't want. SHAME ON YOU, SERRA TOYOTA! What a TERRIBLE standard to set with and disappointment to give to ANY customer, let-alone 5-year customers who spend major dollars with you on service and who have already bought a car from you. This follows on the heels of a year and a half of sketchy service quality experiences at the Decatur location. Service seems to be improving slowly, but overall our view is that these people just don't care about the customer. Hopefully this review warns anyone who thinks they will get conveniently spendable dollars in return for their time and attention. More
by dacker7669
Employees Worked With
Justice Scott
December 23, 2020
The guys at Serra Toyota of Decatur contacted me quickly and were professional in their job. They said that the unit was sold and showed me other units they had that were similar to the one I queried about and were professional in their job. They said that the unit was sold and showed me other units they had that were similar to the one I queried about. Did not make a deal but I had a good experience. More
by houslin9
Employees Worked With
Marvin Cook
November 24, 2020
Unfortunately I have been in the service department twice in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. More
by Tjpj5658
Employees Worked With
Glenda Cole
October 07, 2020
Thanks to Paul DeBlanc for assisting me in researching used Tundras. He was most helpful, and is a real asset to Serra Toyota - Just one more good reason to consider Serra when in the market for a Toyota used Tundras. He was most helpful, and is a real asset to Serra Toyota - Just one more good reason to consider Serra when in the market for a Toyota. More
by Rob Page
Employees Worked With
Paul deBlanc
August 11, 2020
Had a great experience today with Wes Willingham for the awesome service. Highly recommend him. He’s a great, down to earth guy. Thanks man awesome service. Highly recommend him. He’s a great, down to earth guy. Thanks man More
by bryehill
Employees Worked With
Wes Willingham , Kenny Key
August 08, 2020
I had a great experience today at Serra Toyota of Decatur. Ebe was a terrific sales person. Very knowledgeable and helpful through the entire process. Decatur. Ebe was a terrific sales person. Very knowledgeable and helpful through the entire process. More
by tglaze110
Employees Worked With
Ebe Cherif
June 21, 2020
I called 30 minutes before getting to dealership and spoke with Preston. By the time I got there he had the car that I was interested in sprayed off and and pulled up front ready. As soon as I got out o spoke with Preston. By the time I got there he had the car that I was interested in sprayed off and and pulled up front ready. As soon as I got out of the car, he met me outside with a smile on his face. Couldn’t ask for a better salesman. Very nice and very attentive. At the end of the day, I drove my new car home...very happy!! Thanks again Preston and Toyota of Decatur!! More
by kmadison804
Employees Worked With
Preston
June 13, 2020
Great experience, amazing deal on my 2019 Jeep Cherokee. Special thanks to Wes Willingham for making my purchase so easy. I will be back . Keep up the great work! ⭐⭐⭐⭐⭐ Special thanks to Wes Willingham for making my purchase so easy. I will be back . Keep up the great work! ⭐⭐⭐⭐⭐ More
by khollandus
Employees Worked With
Wes Willingham, Kenny Key
June 13, 2020
Awesome place they will work with you to get you financed. Really nice people and very diverse which is awesome. Ask for Nick Wachtel he was my sales person he did a good job for his first week on financed. Really nice people and very diverse which is awesome. Ask for Nick Wachtel he was my sales person he did a good job for his first week on the job. He's still learning thats part of being in a new job. I was the first person he made a sale to. I purchased a 2020 Toyota Tundra . Awesome truck More
by chrystalnoble48
Employees Worked With
Nick Wachtel rate 5 stars for new sales person , Antonio Gray, Joel Capps
