Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Toyota of Decatur
Decatur, AL
750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 750 reviews
September 03, 2016
Happy with my new Toyota 4runner! Leslie Huggins provides a pleasant buying experience with her straight forward non-aggressive sales approach. I had a lot of anxiety about purchasing Leslie Huggins provides a pleasant buying experience with her straight forward non-aggressive sales approach. I had a lot of anxiety about purchasing a new car and she addressed all my concerns. Thanks Leslie! More
by Robin P
Employees Worked With
Vic Heartsill, Leslie Huggins
July 07, 2016
Mr.Eddie Anthony great salesman! Thank you Mr. Eddie Anthony for helping me purchase my new car. When I came to you I had no hopes whatsoever of being able to purchase a new car but y Thank you Mr. Eddie Anthony for helping me purchase my new car. When I came to you I had no hopes whatsoever of being able to purchase a new car but you made it happen. My very first new car ever Im over excited. What a good feeling to be able to get on the highway with a piece of mind not having to worry am I gonna make it or not. I was totally surprised by the time I was in and off the lot driving away in a new car. I highly recommend you and your team for great service. More
by Donna Butler
Employees Worked With
Eddie Anthony
July 05, 2016
Great first experience for purchasing a vehicle! We were first time buyers, and Ken Dotson made the process so easy for us. He did not waste our time, and had us out of the door within just a couple We were first time buyers, and Ken Dotson made the process so easy for us. He did not waste our time, and had us out of the door within just a couple of hours, from test drive to driving the vehicle off of the lot as our own. He was personable, and did not make us feel pressured in any way. He made us feel comfortable and I will recommend him in the future, as well as Serra Toyota of Decatur. More
by jbc123
Employees Worked With
Ken Dotson
July 01, 2016
Methodical, Conscientious, & Confident Supervisors & managers are often so busy with tons of responsibilities. That being said it's understood how an employees performance can go unrecogniz Supervisors & managers are often so busy with tons of responsibilities. That being said it's understood how an employees performance can go unrecognized. Well I want to acknowledge Antione Pyfrom in the service department. He was very attentive (all ears and smiles) from the moment he approached my vehicle. I was having an awful morning. At various dealerships in the past I've dealt with inconsiderate employees when bringing my vehicle in for service. However the mannerism in which Antoine displayed toward me (a female) made me take a second look as to where I was, literally having to pinch myself. The respect from this service advisor blew me away, changing the experience of my morning from awful to unbelievable. I hope what Antoine displayed is the Serra Toyota standard... as customers especially women can benefit from the gratification of diligence and genuine respect! Thanks for an amazing experience Antoine, no doubt you are extremely valuable to customer service! More
by Doc MT
Employees Worked With
Antoine Pyfrom
June 30, 2016
My experience with finding a family safe vehicle Daylon was very attentive to my needs in the type of vehicle I was searching for. He was very considerant and compassionate. He was also very compassi Daylon was very attentive to my needs in the type of vehicle I was searching for. He was very considerant and compassionate. He was also very compassionant toward my two 6yr old boys, he asked them what they liked as far as a vehicle also. Because of this employee I will certainly be buying a vehicle from your dealership and recommending all my friends and family to go buy a car from Daylon Fulmer of Serra Toyota in Decatur!!!!! Thank you so much Daylon Fulmer!!!! More
by Lanita Fay Cook
Employees Worked With
Daylon Fulmer
June 20, 2016
Our experence in buying a new Pruis Dayton was very helpful during our visit and in picking out the right vehicle that met our desires. He took the time to explain most of all the featur Dayton was very helpful during our visit and in picking out the right vehicle that met our desires. He took the time to explain most of all the features of the Prius we finally decided to purchase. He just made our visit one of the best we have ever had. He should be commended for his ability to explain all questions that we had. More
by Phil Gray
Employees Worked With
Daylon Fulmer
May 28, 2016
AWESOME Leslie was a top notch professional with whom I would recommend to my family and friends.She went over everything very meticulously regarding all my p Leslie was a top notch professional with whom I would recommend to my family and friends.She went over everything very meticulously regarding all my paperwork.I plan on buying another vehicle soon because of the experience I had with Leslie. More
by Doppleremt911
Employees Worked With
Leslie Huggins
May 27, 2016
Great service and an even better attitude from Leslie Huggin Leslie was wonderful to work with! She goes above and beyond! Will gladly recommend to my friends and family! I was unable to make it work on my end b Leslie was wonderful to work with! She goes above and beyond! Will gladly recommend to my friends and family! I was unable to make it work on my end but definitely not from a lack of effort from her! More
by Jason Howell
Employees Worked With
Leslie Huggins
May 20, 2016
"Great Buying Experience" Mike Miller does not fit the traditional car Sales Consultant mold. I've been buying cars for many years and this is the first time that I can remember fee Miller does not fit the traditional car Sales Consultant mold. I've been buying cars for many years and this is the first time that I can remember feeling really good coming away from purchasing a new car. Mike's approach is very different from every other Sales Consultant that I have dealt with over the years. He seems to know intuitively what the customer wants and goes the extra mile to deliver the desired result. I will spread the word about my experience with everyone who admires my new Camry. More
by MIke G
Employees Worked With
Mike Miller, Vic Heartsill
May 13, 2016
Brittany in Sales is amazing I just bought my first Toyota from Brittany at Serra Toyota of Decatur. I have had the car less than a month and Brittany has called three times just I just bought my first Toyota from Brittany at Serra Toyota of Decatur. I have had the car less than a month and Brittany has called three times just to see how I am liking it. The car is amazing and Brittany is a top notch sales person. I was very comfortable during the whole transaction. I will recommend friends and family to her. More
by melissa mcdaniel
Employees Worked With
Brittny Tucker
