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Serra Toyota of Decatur
Decatur, AL
826 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 29, 2022
Purchased a 2022 Tacoma today from Serra Toyota of Decatur. Great experience! Thanks to Kristian Bowling for handling the sales issues - great job. Also, thanks to Michael McLeod (GM), Vic Heartsill ( Decatur. Great experience! Thanks to Kristian Bowling for handling the sales issues - great job. Also, thanks to Michael McLeod (GM), Vic Heartsill (Compliance) and Eric Fracnis (Parts). I'll be back. More
by Robert
Employees Worked With
Kristian Bowling, Michael McLeod, Vic Heartsill
March 28, 2022
We had an amazing experience getting a car. We got the honor of having Noah Rohan as our salesman and I couldn’t ask for a more fun, kind, and laidback kind of dude, he was cool and very helpfu We got the honor of having Noah Rohan as our salesman and I couldn’t ask for a more fun, kind, and laidback kind of dude, he was cool and very helpful, would definitely recommend him! More
by dlegrone
Employees Worked With
Noah Rohan
March 18, 2022
Jeremy and Dane were really great and so kind! They were both very helpful and patient. Overall such a great experience And couldn’t be more thankful! Great team! They were both very helpful and patient. Overall such a great experience And couldn’t be more thankful! Great team! More
by meghan
Employees Worked With
Jeremy Gardner
March 15, 2022
Serra screwed me out of 700 dollars and refuses to fix it because they screwed up. I have been lied too, hung up on, and no one returns your phone call. Beware! Never buy from this place because they screwed up. I have been lied too, hung up on, and no one returns your phone call. Beware! Never buy from this place More
by Daniboi02
Employees Worked With
Paul deBlanc, Vic Heartsill, Joel Capps
March 12, 2022
Joel Capps is a crook! Tells you $24,000 on your trade in and then drops it to $21,000 when your car shows up. Scam to get inventory Tells you $24,000 on your trade in and then drops it to $21,000 when your car shows up. Scam to get inventory More
by Wgreese
Employees Worked With
Joel Capps
February 24, 2022
I will admit they are very prompt with communication and courteous. The issue that I have is FEES - All of the SERRA dealerships are into FEES. What kind of fees? $799 document fees and $499 in Serra Prem courteous. The issue that I have is FEES - All of the SERRA dealerships are into FEES. What kind of fees? $799 document fees and $499 in Serra Premium Package FEES. What do you get for these fees, not much. I finally just told them I will not deal with any dealer with this kind of fee structure. Very disappointed! More
by shgj35
Employees Worked With
Jeremy Gardner
February 18, 2022
THEY ARE Very courteous,friendly and helpful. THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we picked out was the best one for us. We felt confident that we where in good hands. This is our second vehicle we have bought from Serra toyota.of Decatur. It's greater at Decatur Toyota. We visited other local dealerships around Birmingham and decided to.go back where we.felt.like family. More
by Elrod
Employees Worked With
Michael McLeod
January 28, 2022
Guy,was our wonderful salesman.If I called & he was busy, he would always call me right back. Very kind, knowledgeable & professional. He made my buying experience a great one at Serra Toyota of Decatur. I he would always call me right back. Very kind, knowledgeable & professional. He made my buying experience a great one at Serra Toyota of Decatur. I love my 2022 Toyota 4 Runner Limited. Thanks Guy, awesome sales person! Thank You! More
by Kim
Employees Worked With
Guy Rickman
September 11, 2021
Kristain was awesome. He stayed in contact with me through the whole process when I ordered my tundra. Best experience I’ve ever had buying a vehicle. The finance people were also unbelievable, cour through the whole process when I ordered my tundra. Best experience I’ve ever had buying a vehicle. The finance people were also unbelievable, courteous, thorough and fast. More
by T Garmon
Employees Worked With
Kristian Bowling
