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Serra Toyota of Decatur

Decatur, AL

4.8
898 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 898 reviews

August 27, 2023

This dealership is very friendly. While waiting for service, the customer is able to relax in comfortable seating with a wide variety of fruit and snacks. They also had delicious turk More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 29, 2023 -

Serra Toyota of Decatur responded

Bob, thanks for sharing this five-star review with us. We appreciate you for trusting our friendly Service Team at Serra Toyota Decatur with your vehicle. Please don't hesitate to reach out to us whenever needed. Michael McLeod General Manager 256-340-0330

August 22, 2023

The team at this dealership is always courteous and helpful. I drive an hour and a half to get my car serviced here because of the professionalism and knowledge of Kim Stone in the service department. More

by BECCAPCHS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 23, 2023 -

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was knowledgeable and accommodating during your visit. You can always count on Serra Toyota Decatur for your automotive needs. Please let us know if there’s anything else that we can do for you in the future. Michael McLeod General Manager 256-340-0330

August 20, 2023

Not fast but good service at a good price. I as for price of my service before I came in but didn’t get a price until I got there. More

by Larry Dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Aug 21, 2023 -

Serra Toyota of Decatur responded

Hello Larry, thank you for taking the time to write about your positive feedback! We're glad to learn that you not only left our dealership in a timely manner and under the expected budget but that you were pleased with the great customer service provided by our Service Team. Please let us know if there is anything else we can do for you here at Serra Toyota Decatur. We are more than happy to help!

August 16, 2023

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 17, 2023 -

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

August 12, 2023

I arrived early and they took my car in for service almost as soon as I stepped out of my car. Staff was friendly and professional. Service was completed in a timely manner. More

by hancockp1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Aug 14, 2023 -

Serra Toyota of Decatur responded

Thank you for the 5-star review. We are delighted to read that you had a timely and overall top-notch experience with our friendly and professional Service Department. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care. Michael McLeod General Manager 256-340-0330

August 09, 2023

We purchased a new RAV4 SE Hybrid. Nick Groves was very helpful and very easy to work with. The finance department was also very helpful, also. More

by daverso
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Groves
Aug 10, 2023 -

Serra Toyota of Decatur responded

We are honored you took the time to leave us a five-star review. It is elating to learn that our helpful Sales Team was easy to work with during the purchase of your new Toyota RAV4 SE Hybrid. We look forward to assisting you again at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 04, 2023

Enjoyed our experience here. Our sales rep, Brandon Huggins, went above and beyond. Thank you to the financial department as well with getting us the monthly payment we desired More

by nickandjo2011
Recommend Dealer
Yes
Employees Worked With
Brandon Huggins , Antonio Gray
Aug 05, 2023 -

Serra Toyota of Decatur responded

Hello, we are honored you took the time to leave us a five-star review. It brings us joy to know that our Sales Department went above and beyond to make sure you enjoyed your buying experience. We happily await your next visit to Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 03, 2023

Had a great experience! They worked with us to get the right price and was in and out quick! More

by valleriryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Hudgins
Aug 04, 2023 -

Serra Toyota of Decatur responded

Thank you for taking the time to write about your great experience! We're glad to learn that you not only left our dealership in a timely manner and under the expected budget but that you were pleased with the high level of customer service provided by our Service Team. Thank you for your patronage. We look forward to working with you again in the future here at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 03, 2023

I want to give an A+ to the team at Serra Toyota of Decatur, Alabama….particularly PAUL LE BLANC and KENNY KEY. They exemplify what other dealerships should aspire to be: friendly, fair, knowledgeabl More

by jmh1432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Key, Tommy Robertson, Paul deBlanc
Aug 04, 2023 -

Serra Toyota of Decatur responded

We are honored you took the time to leave us a five-star review. It brings us joy to know that our professional Sales Team was knowledgeable and fair during your visit. It makes us happy to learn that our team was attentive to your needs and made sure you had a stress-free experience at Serra Toyota Decatur. We look forward to assisting you in the future. Take care. Michael McLeod General Manager 256-340-0330

August 01, 2023

We just bought our third vehicle from this dealership. Wes Arnold is awesome and made our experience super easy! We highly recommend him and Serra Toyota of Decatur! More

by Kim Lane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Arnold
Aug 03, 2023 -

Serra Toyota of Decatur responded

Thank you for the great rating and review, Kim. Our Sales Team is happy to see that you had an awesome car-buying experience at Serra Toyota Decatur. We thank you for your recommendation. Congratulations on your third purchase with us.

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