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Serra Toyota of Decatur

Decatur, AL

4.8
898 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 898 reviews

October 08, 2023

Great to work with on price and everyone was easy to work with and the waiting area was nice More

by dannytaylor54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Oct 09, 2023 -

Serra Toyota of Decatur responded

We take our reviews seriously here at Serra Toyota Decatur and are delighted to learn about your visit and that you drove away with a great deal on your new purchase. We appreciate your positive feedback! Our Sales Team is available should you require any extra help. Safe travels! Michael McLeod General Manager 256-340-0330

October 08, 2023

The service department does a great job updating you as they service your vehicle. Highly recommend Serra Toyota More

by redz66av
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Oct 09, 2023 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're pleased to read that our Service Team kept you well-informed throughout the process. Your recommendation means a lot to us. We appreciate your trust in Serra Toyota Decatur and look forward to serving you again in the future. Michael McLeod General Manager 256-340-0330

October 04, 2023

Lakisha Scruggs was a wonderful sales person to find our new vehicle. She is very helpful and would definitely recommend using her again. Also, Nick Hull was part of the final steps for finalizing the s More

by C_avinante
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latisha Scruggs(sales) and Nick Hull(finance)
Oct 05, 2023 -

Serra Toyota of Decatur responded

Hello, we are content to read that our Sales Team was prompt, professional, and provided a wonderful experience on your visit. Thank you very much for the awesome feedback and 5-star rating. It is nice to know that you had a great experience working with our team at Serra Toyota Decatur, and we hope to see you again in the future. Michael McLeod General Manager 256-340-0330

October 04, 2023

Marlowe Wade Jr. was our sales consultant and made buying our new RAV4 a truly wonderful experience. I would recommend Marlowe to anyone, and I do mean ANYONE who is More

by Joey R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlowe Wade Jr.
Oct 05, 2023 -

Serra Toyota of Decatur responded

Congratulations on your Toyota Rav4, Joey. We are so thrilled to learn about how wonderful your experience was at Serra Toyota Decatur with our courteous Sales Team. Thank you for taking the time to leave us a positive five-star review and your recommendation. We look forward to working with you again in the future. Michael McLeod General Manager 256-340-0330

October 03, 2023

Kim Stone always meets me with a smile. Promptly set my car for Service and kept me informed through the process. Serra does quick work and is through. More

by bgbyrne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Oct 04, 2023 -

Serra Toyota of Decatur responded

Hello, we are so glad to see that our wonderful Service Staff here at Serra Toyota Decatur continuously makes you smile during your visits with us! Ensuring that your vehicle is serviced promptly and thoroughly is always the Service Team's top priority, thank you for this kind recognition and please let us know if there's anything more we can do to help. Michael McLeod General Manager 256-340-0330

October 01, 2023

Lakisha Scruggs was my sales person and she did a wonderful job. She made me feel like part of the family. She set up my car and gave me a crown!! I have never felt so special when buying a car.. Y More

by cherylrobey754
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lakisha Scruggs
Oct 03, 2023 -

Serra Toyota of Decatur responded

Hello and thank you for this wonderful five-star review. We are thrilled our Sales Team, especially your Sales Advisor, was helpful in the purchasing process. We're glad you enjoyed the crown, here at Serra Toyota Decatur we want our customers to feel special, like family. We hope to see you again in the future.

September 23, 2023

I was treated with courtesy. My car was taken back very quickly, and I was pleased with the service. More

by alan.weatherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 24, 2023 -

Serra Toyota of Decatur responded

Our Service Team strives to be professional and courteous for all our guests and we are elated to see that we were able to provide you with such a wonderful experience. It was our pleasure to be able to get your car serviced quickly and efficiently. Thank you for taking the time to leave us a review and a five-star rating. Should you need further assistance please feel free to reach out to us at any time here at Serra Toyota Decatur.

September 22, 2023

Received prompt and courteous service at Serra Toyota in Decatur AL. I had an appointment and was greeted immediately upon arrival. Had a free coupon and those services were performed without any upscale! W More

by Arepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Dwight Garrison, Randy Holbert, Bradley Terry, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Sep 23, 2023 -

Serra Toyota of Decatur responded

Arepa, thank you so much for letting us know that our Service Team was prompt, courteous, efficient, and provided a great experience on your visit. Thank you for leaving us this amazing feedback and 5 stars. If you ever need any assistance in the future, please feel free to reach out to us at Serra Toyota Decatur any time. Michael McLeod General Manager 256-340-0330

September 20, 2023

The whole staff was helpful in our needs and considerate of our time. We were very satisfied! More

by ronidotson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey and Joe in sales were great to deal with. Paul in finance and Kevin in sale management, were great to work with!
September 17, 2023

The service was very good and we’re very pleased that we got out very quickly More

by Happy Camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
Sep 18, 2023 -

Serra Toyota of Decatur responded

Thank you for taking the time to leave us a five-star review. It brings us joy to learn that our Service Team delivered great service in a timely manner. Should you need anything, please don't hesitate to reach out to us at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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