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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
898 Reviews
Call Dealership (256) 274-4967
View Awards

309 Beltline Rd

Decatur, AL

35602

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Showing 898 reviews

November 19, 2023

I LOVE COMING THERE, WANT TO UPGRADE MY RAVA4. .I LOVE SEEING EBE,HE'S AN AWESOME SALEMAN!!! More

by Cindy Wims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebe Cherif
Report | Print
Nov 19, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words about our sales team at Serra Toyota Decatur. We're glad you find value in the Rav4 and Ebe was helpful for you. Looking forward to assisting with the upgrade process when you're ready. Michael McLeod General Manager 256-340-0330

November 19, 2023

Excellent service experience and quickly done. Quality work and plenty of room to wait in comfort More

by rodneyterry1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Nov 20, 2023 -

Serra Toyota of Decatur responded

We appreciate your recognition of the quality work and comfortable waiting area at Serra Toyota Decatur. We value efficiency in our service and strive to exceed expectations. Michael McLeod General Manager 256-340-0330

November 16, 2023

Every time I go to the Decatur dealership I get treated like a Queen! Love them!!! More

by Hjulianne90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, George Jones, Glenda Cole, Barry Chandler
Report | Print
Nov 16, 2023 -

Serra Toyota of Decatur responded

We appreciate your high praise for Serra Toyota Decatur. We value our customers and look forward to seeing you again soon. Michael McLeod General Manager 256-340-0330

November 13, 2023

I was there for the first time. They made me feel comfortable. They are honest and friendly. I will definitely go back there again. More

by love the camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Report | Print
Nov 13, 2023 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience. We at Serra Toyota Decatur value integrity, and we're glad to know that our team made a solid first impression. We look forward to seeing you again.

November 12, 2023

I waited for almost 3 hours for an oil change tire rotation and new wiper blades . I think this is too long to wait . Plus when I checked out he told me the total was 84.00 and when I looked on my ban More

by Jennifer waldrep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who the technician was
Report | Print
Nov 13, 2023 -

Serra Toyota of Decatur responded

Jennifer, We take your feedback seriously here at Serra Toyota Decatur. It would be great to have the opportunity to speak with you regarding your recent visit with our Service Team for your vehicle's oil change, tire rotation, and wiper blade installation. Customer satisfaction is important to us. Please reach out to me at a time that works best for you. Sincerely, Michael McLeod General Manager 256-340-0330

November 07, 2023

Serra Toyota is the best Toyota dealer in Alabama. the service department is exceptional. the deal was very fair. More

by jamesdcasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Green Davidson salesman, new cars, Kim Stone, Dwight Garrison, Glenda Cole, Nic Raths, Antoine Pyfrom
Report | Print
Nov 07, 2023 -

Serra Toyota of Decatur responded

We're grateful for your positive feedback. It’s good to hear that our service department at Serra Toyota Decatur stood out. Thank you, we appreciate your business.

November 06, 2023

The service advisor was amazing and kept me informed throughout the entire process. Technician Brandon Woodard did and excellent job. More

by mdurham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADVISOR MEGHAN SMILEY TECHNICIAN BRANDON WOODARD
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Nov 07, 2023 -

Serra Toyota of Decatur responded

Hello. Thank you for choosing to see the Serra Toyota Decatur Service Department. It is rewarding to see how our amazing team kept you informed throughout your service process with us. We appreciate your feedback and hope you choose us again for any future service needs. Michael McLeod General Manager 256-340-0330

November 06, 2023

We found what we wanted and was able to make a good deal on the rav4 More

by William
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Holden *****, January Taylor, Kevin Jones
Report | Print
Nov 07, 2023 -

Serra Toyota of Decatur responded

Hello William, thanks for this wonderful review! It is so fantastic to know our Sales Team could help find the perfect Toyota RAV4 at a great price. Come see us again here at Serra Toyota Decatur soon! Michael McLeod General Manager 256-340-0330

November 05, 2023

The service helper totally missed what I asked for. I don’t know how it happened, but I clearly said I needed a rotation and alignment. I was forced to come back the next day to get the work done. Not More

by Clete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold (don’t know his last name)
Report | Print
Nov 06, 2023 -

Serra Toyota of Decatur responded

Clete, Your feedback is very important to us here at Serra Toyota Decatur. When given the chance, I would like to speak with you about the level of service and customer care you received from our Service Team during your visit for a tire rotation and alignment. Please contact me so we can discuss this further. Thank you, Michael McLeod General Manager 256-340-0330

November 05, 2023

Excellent service. Every steps was explained to me. I was in and out very quickly. More

by jeanniekelley14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Gremaux
Report | Print
Nov 06, 2023 -

Serra Toyota of Decatur responded

Hello, we are glad to know that our Service Team was able to assist you in a timely manner, explained every steps to you, and provided an excellent experience during your visit. Thank you very much for the wonderful review and 5 stars. We’re glad you came in, and please don’t hesitate to reach out to us for any additional assistance at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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