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Serra Toyota of Decatur

Decatur, AL

4.8
900 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 900 reviews

March 07, 2024

Salesman was professional and my first service appointment was handled very well the waiting room is nice More

by DMccravy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chandler
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your kind words about our professional staff and the waiting room at Serra Toyota Decatur. It's good to know that your first service appointment met your expectations. Thanks for taking a moment to share this positive feedback with us. Michael McLeod General Manager 256-340-0330

March 05, 2024

Great job with service. They were very fast and explained everything to me and gave me options on what I could spend now or later. Will return! More

by kevin.stephenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad you had a positive experience at Serra Toyota Decatur. It pleases us that our team offered options and clarity regarding your service needs. See you next time! Michael McLeod General Manager 256-340-0330

March 04, 2024

Antonio Brown was wonderful in helping us find the perfect Corolla for our granddaughter's first car. She was involved in every step of the process and he was so patient with us. He is a super friendl More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Brown, Kenny Key
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad to hear about your positive experience with the Corolla purchase process at Serra Toyota Decatur. Our team values utmost patience and ensuring everyone is involved fully embodies that mindset. We look forward to assisting you in future purchases again. Michael McLeod General Manager 256-340-0330

March 03, 2024

Alex Christian was the best sales person I've EVER dealt with while purchasing a vehicle! Very helpful, friendly and knowledgeable! Please go see him if you are looking to puchase! More

by kingshelly2438
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Christian
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're pleased to know our team could assist you during your vehicle purchase at Serra Toyota Decatur. It's great to hear you found them knowledgeable and helpful. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

March 03, 2024

Needed an oil change. They made it easy to schedule. while waiting for service to be done, refreshments (coffee & doughnuts) were available. More

by jimh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad the scheduling of your oil change service at Serra Toyota Decatur was straightforward and that you appreciated the refreshments while waiting. Keep us in mind for future vehicle care needs. Michael McLeod General Manager 256-340-0330

March 03, 2024

We had a great and simple process at Serra Toyota. . JAKE BOYLES , our salesman, was very knowledgeable about the vehicles available and helped us select the best one to fit our needs. He was very frie More

by SRM
Recommend Dealer
Yes
Employees Worked With
Jake Boyles and Nick Hull were both great to work with.
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your acknowledgement of our team's efforts to optimize your experience, be it with vehicle selection or financing at Serra Toyota Decatur. Rest assured Nick and the others take pride in their extensive knowledge. Your recommmendation makes an impact--many thanks. Michael McLeod General Manager 256-340-0330

March 01, 2024

After they have your money good luck with any problems. ..saleman lied to me bout what my car had on it..GM said they would make me a deal when they got one in that had things my was suppose to have and did More

by suet2u1958
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jose
Mar 01, 2024 -

suet2u1958 responded

Be happy to show text mess etc

March 01, 2024

Receptive, patience, knowledgeable and willing and ready to meet the needs of customer. Satisfactorily experience. More

by brendawatkins1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Matthews
Apr 13, 2024 -

Serra Toyota of Decatur responded

Glad to hear our team provided a satisfactory experience at Serra Toyota Decatur. Your high praises mean a lot. Best wishes moving forward! Michael McLeod General Manager 256-340-0330

March 01, 2024

If you need a car, go by and see Nick Groves at the Decatur Location! More

by tcwhite.sld
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Groves
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're pleased to know that our team at Serra Toyota Decatur was able to assist with your car needs. We appreciate the 5-star review! Michael McLeod General Manager 256-340-0330

February 29, 2024

Steven did a great job getting my new Camry serviced in a timely manner. He got everything done an me out of there in less than an hour. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Apr 13, 2024 -

Serra Toyota of Decatur responded

Thank you for your kind words about the speed of our service. Our team at Serra Toyota Decatur prides itself on efficiency, especially when it comes to servicing vehicles like your new Camry. We're glad that we met expectations by having you out in less than an hour. Michael McLeod General Manager 256-340-0330

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