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Serra Toyota of Decatur

Decatur, AL

4.8
896 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 896 reviews

March 12, 2024

The salesman Jeremy was great in helping us find a good vehicle, and the finance dept was great in getting us the lowest possible payments. Would recommend them highly. More

by brian14075
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Gardner, Antonio Gray
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your 5-star review of Serra Toyota Decatur. Indeed, our team always puts effort into finding suitable vehicle options and handling finances effectively. It means a lot that you recommend us! Michael McLeod General Manager 256-340-0330

March 11, 2024

Paul,our salesperson,went above and beyond to help us out. When we told him what our budget was he scanned everything to find what we needed More

by bullydawgs89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul deBlanc, Vic Heartsill
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad to hear our team at Serra Toyota Decatur was able to help you find what you needed within your budget. We value your feedback and appreciate the high rating. Michael McLeod General Manager 256-340-0330

March 10, 2024

It was great! Service was friendly, helpful and professional.Thank you for being so nice. More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember their name.
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad you found our service here at Serra Toyota Decatur professional and helpful. We appreciate your kind words! Michael McLeod General Manager 256-340-0330

March 10, 2024

I always go to Serra Toyota for my services. They are always do me an excellent job. If there's ever any misunderstanding; the service manager is quick to correct everything. I'm definitely g More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Kendrick Langham, Glenda Cole
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad that you trust Serra Toyota Decatur with your vehicle services. Our team highly values our relationship with you, and we uphold reciprocity in each service interaction. Your continued patronage is truly appreciated. Michael McLeod General Manager 256-340-0330

March 10, 2024

Our salesman was the best we have ever had! Thanks Nick Groves & Nic Hull for making this purchase the best experience. More

by dah121557
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Groves (salesperson) & Nick Hull (financial)
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're pleased to hear about your positive experience at Serra Toyota Decatur. Your happiness regarding our team's service means a lot to us. Thank you for shopping with us. Michael McLeod General Manager 256-340-0330

March 08, 2024

One thing I brought my car in for a shaking in the front end 3 times. I told them it was coming from passenger side. A picture and video was sent to me from service advisor of the "Passenger side" with whee More

by s.weller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenda Cole
Apr 13, 2024 -

Serra Toyota of Decatur responded

Hello, Your feedback is important to us here at Serra Toyota Decatur. If given the opportunity, I would like to discuss the interaction you had with our Service Team regarding the repair of the wheel axle on your car. Please reach out to me at your earliest convenience. Best, Michael McLeod General Manager 256-340-0330

March 07, 2024

Salesman was professional and my first service appointment was handled very well the waiting room is nice More

by DMccravy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chandler
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your kind words about our professional staff and the waiting room at Serra Toyota Decatur. It's good to know that your first service appointment met your expectations. Thanks for taking a moment to share this positive feedback with us. Michael McLeod General Manager 256-340-0330

March 05, 2024

Great job with service. They were very fast and explained everything to me and gave me options on what I could spend now or later. Will return! More

by kevin.stephenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad you had a positive experience at Serra Toyota Decatur. It pleases us that our team offered options and clarity regarding your service needs. See you next time! Michael McLeod General Manager 256-340-0330

March 04, 2024

Antonio Brown was wonderful in helping us find the perfect Corolla for our granddaughter's first car. She was involved in every step of the process and he was so patient with us. He is a super friendl More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Brown, Kenny Key
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad to hear about your positive experience with the Corolla purchase process at Serra Toyota Decatur. Our team values utmost patience and ensuring everyone is involved fully embodies that mindset. We look forward to assisting you in future purchases again. Michael McLeod General Manager 256-340-0330

March 03, 2024

Needed an oil change. They made it easy to schedule. while waiting for service to be done, refreshments (coffee & doughnuts) were available. More

by jimh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad the scheduling of your oil change service at Serra Toyota Decatur was straightforward and that you appreciated the refreshments while waiting. Keep us in mind for future vehicle care needs. Michael McLeod General Manager 256-340-0330

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