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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
982 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
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309 Beltline Rd

Decatur, AL

35602

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Showing 982 reviews

June 23, 2025

It took an hour and forty-two minutes to get a 20 minute oil change- and that's with an appointment. More

by DecaturCustomer
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 23, 2025 -

Serra Toyota of Decatur responded

Hello, We value customer satisfaction and appreciate you sharing your experience. I would like to discuss the amount of time it took for our Service Team to complete the scheduled oil change on your vehicle. At your earliest convenience, please contact me directly. Sincerely, Michael McLeod General Manager 256-340-0330

June 23, 2025

Quick service and very accommodating. Check in took a little longer than usual. Vehicle deljvered timely. More

by hhmarks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear the service was quick and accommodating. We appreciate you sharing your feedback about your check-in time, as we are always looking for ways to improve our customer experience. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 23, 2025

Steve was great, service was excellent and they fixed my car quick. Definitely will return More

by smartin240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We’re pleased to hear about your great experience with our team at Serra Toyota Decatur. Thank you for the feedback, and take care. Michael McLeod General Manager 256-340-0330

June 23, 2025

All around great and friendly experience. Nothing about the process of buying felt forced, and everything was handled quickly and smoothly. More

by jcarter0032
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Starr, Gary Sigal
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We appreciate the kind words about how our team handled everything. It was a pleasure to serve you at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 23, 2025

Great service and they would let you pick and test drive comfortably. No rush and no demands. More

by Jose D
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Armstrong 👍🏽
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We're glad to hear you enjoyed the service at Serra Toyota Decatur. Wishing you safe travels in your vehicle. Michael McLeod General Manager 256-340-0330

June 23, 2025

Devon the salesman was very helpful in demoing the land cruiser and getting the app and android auto setup. Paul was quick and didn't pressure me into adding on a bunch of extra service items. Overall I wa More

by Bill M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon, Paul
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We're glad to hear that our team contributed to your positive experience with the Land Cruiser and setup services. Thanks for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 23, 2025

The only problem i had is I asked for tire balance and they would not do it said I need tires..I do not need tires.. More

by tamj175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jul 03, 2025 -

Serra Toyota of Decatur responded

Hello, Thank you for sharing your feedback. We would like to discuss your service experience with you further. Please contact me at your earliest convenience. Michael McLeod General Manager 256-340-0330

June 22, 2025

Did not fix my door that would not stay open. Everything else was just fine More

by Cathy.cason4477
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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June 22, 2025

Great staff,thanks to Nick Raths and his team they make things happen you can take them at their word they are honest with you thanks again. More

by jrice66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Raths and Mr Armstead
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We're glad to hear our team was able to assist you effectively. Thank you for your feedback and support of Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 21, 2025

I recommend serra Toyota of Decatur. The crew was very nice and very helpful! Thank you Wes for all your help. More

by rebeccamcabee0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wer, antonio
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Jun 22, 2025 -

Serra Toyota of Decatur responded

Thank you for your recommendation. We're glad our team was able to help and make your experience pleasant. Take care. Michael McLeod General Manager 256-340-0330

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