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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
892 Reviews
Call Dealership (256) 274-4967
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309 Beltline Rd

Decatur, AL

35602

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Showing 892 reviews

January 24, 2025

Everyone we spoke to and worked with was very helpful and thorough, from sales to management to finance! More

by rprincecruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Key, Matt Dubose
Report | Print
Jan 26, 2025 -

Serra Toyota of Decatur responded

We're glad to hear you had a positive experience with our team at Serra Toyota Decatur. Thank you for your feedback. Michael McLeod General Manager 256-340-0330

January 24, 2025

Amazing customer service. The entire process went smoothly and quickly. Jose and Quinton explained everything thoroughly. More

by tishaspeakman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Gray
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Jan 26, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear the process was smooth and efficient. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 23, 2025

Probably the best run service department I have ever dealt with. They will work with you when you need to schedule services. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
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Jan 26, 2025 -

Serra Toyota of Decatur responded

Thank you for your positive comments about our Service Department at Serra Toyota Decatur. If we can be of any further assistance, please don't hesitate to contact us. Michael McLeod General Manager 256-340-0330

January 23, 2025

The service is prompt and very friendly. I appreciate the text messaging update very much. I have nothing but positive to say about my experience. More

by alan.weatherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jan 26, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We're glad to hear the prompt and friendly service met your expectations. Michael McLeod General Manager 256-340-0330

January 22, 2025

nice environment and friendly staff. Well kept, comfortable waiting area and modern facilities, Waiting time frame was as expected and they kept me posted on the status More

by cd_dioyca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chandler
Report | Print
Jan 26, 2025 -

Serra Toyota of Decatur responded

Thanks for visiting Serra Toyota Decatur. We appreciate your feedback and support! Michael McLeod General Manager 256-340-0330

January 21, 2025

They were very nice. Got my payments where I needed them. There was a blemish on the interior that they couldn’t remove. I asked to replace part and was told they couldn’ More

by j_l_mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon, Paul deBlanc
Report | Print
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thanks for your feedback. We recommend reaching out directly to address the issues you mentioned with your vehicle. Serra Toyota Decatur values each customer's experience and aims to ensure satisfaction with our services. Michael McLeod General Manager 256-340-0330

January 20, 2025

The service is very good and impressive and the customer service team are very helpful friendly people who are willing to help all the time More

by ddwill17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Report | Print
Jan 22, 2025 -

Serra Toyota of Decatur responded

We're glad you found our customer service team helpful and friendly. If there's anything we can assist with in the future, feel free to reach out. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 20, 2025

Informative service personnel, like the waiting. Still a little pricey for an oil change. I have had my oil changed since 2009 More

by Lazylady.1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad to hear that our service team was informative, and we'll definitely consider your comments on pricing. Let us know if there's anything else we can do for you at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 20, 2025

Everyone is nice! Area is clean. They try to help Anyway T. Can you h u More

by beth3254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jan 26, 2025 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad to hear you had a pleasant experience at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 19, 2025

Kim is always fantastic. The service was very timely I loved the constant updates. Thanks. More

by alan.weatherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thanks for your kind words. We're glad our team kept you updated and completed your service in a timely manner. Let us know if you need any further assistance, we are always here to help at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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