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Serra Nissan - Service Center

Birmingham, AL

4.5
1,631 Reviews
Call Service Center (205) 856-2544

1,631 Reviews of Serra Nissan - Service Center

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November 08, 2024

I am satisfied with their in-service in good and they understand the following up on me😊I don't know who knows Mr. K.Scott More

by elijah_terrell75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Serra Nissan responded

Thank you so much for a great review! We are very grateful for you choosing Serra Nissan for your vehicle's service, and we hope to earn the pleasure of your time and business again in the future!

November 07, 2024

The building was clean. TV and comfortable chairs made you feel relax while waiting on your car. More

by drakejuanitadnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Serra Nissan responded

Thank you for your review - we are so glad you had a comfortable experience with our service department! We greatly appreciate your time with us and your business, and we hope you will continue to choose Serra Nissan for any future vehicle needs!

November 03, 2024

They also fixed the indicator for my tire pressure without me asking. I had been trying to fill it with air but it said it was correct on the air guage. Thank you. More

by Richard Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Serra Nissan responded

Thank you so much for choosing Serra Nissan for your service - we greatly appreciate your time and your business with us! We are so glad to hear that you found solutions for your vehicle concerns and hope we can continue to serve you in the future!

October 31, 2024

Serra worked diligently to take care of the issues that I was concerned about and in a timely manner. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Serra Nissan responded

Thank you for your feedback - we are very appreciative of your trust in us to address your vehicle's needs and thank you for your time and business with us! We hope to welcome you back for any future car needs as well!

October 31, 2024

Bought car in my March and just received spare keys after so many lies. Just terrible after I was told they were going to mail the key several times never did recieve it. More

by timothypope1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Serra Nissan responded

Hi Mr. Pope - I have tried your name in all of our Birmingham stores and I can find no purchase made in your name. If you could provide some additional information, I would be glad to look into the matter. We appreciate our customers and want them to have the best buying experience, so I do hope to hear back from you either privately or publicly, so that we may investigate your issue. Thank you!

October 29, 2024

Very accurate & quick service. Love the work they complete. Never had any issues. Thank You More

by marticiareed22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Serra Nissan responded

Thank you for your great review! We greatly appreciate you choosing Serra Nissan for your vehicle's service and are so glad to hear about your great experience. We hope to see you again for any future car needs!

October 28, 2024

I'm hoping to change the service of all my vehicles to the Hoover Nissan location as I'm not happy with the Serra location. More

by cowan.kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zac Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Serra Nissan responded

We appreciate your feedback and would like to resolve any issues, however we are unable to find a customer file under your name. If you could provide some additional information (the invoice number of your last service or the last six of your vehicles VIN number), we would like to investigate any problems that would cause you to take your service to another dealership.

October 24, 2024

Ashley Meeks provided detailed explanation of car diagnosis and service fees. Service completed in a reasonable time frame. Great Customer Service! More

by acook9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

This is great to hear - thank you so much for coming to see us for your service needs! We are very appreciative of your time and your business with us, and hope to earn your business again in the future!

October 24, 2024

All the customer service personnel was very friendly and and helpful during my time at serria service department More

by rogermcdaniel123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

Thank you for your great review - we are so grateful you chose Serra Nissan for your service needs! We greatly appreciate your time and your business with us, and hope that we can serve you again for any future vehicle needs!

October 24, 2024

Was pleasant pleased with the dealership. Everyone was friendly and knowledgeable on any issues and concerns that I had. Kyng Scott is awesome and I'll gladly return for future oil changes an More

by shannonb2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

Thank you for your great review! We are very glad you chose Serra Nissan for your service needs, and were able to experience the customer service we pride ourselves on. We look forward to welcoming you again for any future service or sales needs!

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