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Serra Nissan - Service Center

Birmingham, AL

4.5
1,637 Reviews
Call Service Center (205) 856-2544

1,637 Reviews of Serra Nissan - Service Center

Sort by
January 02, 2025

Had a pretty good visit as far as the car took too long to service and get back with me, recommend scheduling better More

by teelulu61830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Serra Nissan responded

Thank you for your feedback - we greatly appreciate hearing about your experience and understanding how we can improve! We're glad you had a good visit with our service center, and we are always looking for ways to improve for our customers. We will continue to strengthen our communication and time, as you suggested, and we hope you will come back for your next service appointment so we can provide a true 5-star visit!

December 29, 2024

The service was GREAT, but the labor was a bit much. $971 for a battery and spark plugs was over the top especially during the holidays. Serra service my brakes this summer, they waived my diagnostic fe More

by BooBear2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Serra Nissan responded

Thank you for your feedback - we always appreciate hearing from our customers about how we can make their experience better. While we do not always have control over the pricing of our parts, we will keep your feedback in mind moving forward, and we hope that we can earn your time and business for any future vehicle needs!

December 27, 2024

I like Serria Nissan the only that got a oil change and the didn’t tighten the bolt I had a bad oil leak and at the end they changed me as a free oil change then I had to pay the next oil change More

by ltdwms1DNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Serra Nissan responded

Thank you for your feedback - we're sorry to hear about your oil leak but we appreciate your understanding to work towards a solution. We hope that you will choose to return to Serra Nissan for further service so we can continue to improve and deliver a 5-star experience next time!

December 26, 2024

Customer service was great fast didn’t have to wait long will definitely recommend service. More

by pertinarowell45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Serra Nissan responded

Thank you for your review - we're very glad you had a great experience with our service center! We greatly appreciate you spending your time with us here at Serra Nissan and trusting us with your business. We hope you will return for future service so we can serve you again!

December 25, 2024

They are nice and polite works the customer service is fast and excellent formal and informative. More

by carrellholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Serra Nissan responded

We're so glad to hear that you had a wonderful experience here with us at Serra Nissan! Thank you for choosing us with your time and your trust, we greatly appreciate your business with us. We hope you will continue to choose us for any of your vehicle's future service needs so we can continue to provide excellent customer service!

December 24, 2024

Great service, very helpful! Will go again, better customer service than Serra Toyota. They don’t spend enough time with people. More

by rondhaselton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Serra Nissan responded

Thank you for your great review - we're so glad to hear that you had a wonderful experience with our service center! We greatly appreciate you choosing Serra Nissan for your service, and we sincerely hope that we will have the opportunity to serve you again for any future vehicle needs!

December 21, 2024

The maintenance team did a wonderful job on the vehicle, the waiting room was neat, coffee was provided for us customers More

by Deboralyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Dec 21, 2024 -

Serra Nissan responded

Thank you so much for your review, Deboralyn! We greatly appreciate that you chose to share your time and business with us, and we are very glad you had a great experience at our service center. We hope you will return for any of your future vehicle needs as well!

December 19, 2024

They told us that they lost our prepaid oil change paperwork and tried to make us pay for it again. We had to go find our dealer and have him print the prepayment form. Then when my car was finally do More

by dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Serra Nissan responded

We are very sorry to hear about your unsatisfactory experience with our service center. It is always our priority to deliver high-quality, communicative service to every customer, and we would be more than willing to investigate this situation so we can understand where to improve. We encourage you to call us at 205-856-2544 and ask for our service manager, Dylan, if you are open to discussing your experience with us so we can do better next time.

December 16, 2024

I was accommodated with same day service. My service was done quickly. I can appreciate the professionalism of the staff. More

by tisa0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Serra Nissan responded

Thank you for your great review - we are so glad to hear about your great experience with our service center! We greatly appreciate you choosing Serra Nissan to share your time and your business, and we hope you will continue to return for any future service or sales needs, as well!

December 13, 2024

Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Serra Nissan responded

Thank you so much for your great review! We are very grateful for your time and your business with us here at Serra Nissan, and we are so glad you enjoyed your service experience! We hope you will return to see us for any of your vehicle's future needs as well.

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