Serra Nissan - Service Center

The maintenance team did a wonderful job on the vehicle, the waiting room was neat, coffee was provided for us customers the waiting room was neat, coffee was provided for us customers More

They told us that they lost our prepaid oil change paperwork and tried to make us pay for it again. We had to go find our dealer and have him print the prepayment form. Then when my car was finally do paperwork and tried to make us pay for it again. We had to go find our dealer and have him print the prepayment form. Then when my car was finally done, no one came to alert me until the same salesman happened to go check on it for me. Really unprofessional More

I was accommodated with same day service. My service was done quickly. I can appreciate the professionalism of the staff. My service was done quickly. I can appreciate the professionalism of the staff. More

Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! Don’t hesitate to bring your vehicle in to Serra Nissan! More

The paint and body shop finished the work in a very reasonable amount of time. The work was professional. The service center at Nissan, however, drug their feet for a couple of months. A lack of commu reasonable amount of time. The work was professional. The service center at Nissan, however, drug their feet for a couple of months. A lack of communication between corporate and the service center left me, the customer, holding the bag. A simple phone call or couple of emails should have resolved this matter in one day. I hold the primary responsibility to be the service center at Serra Nissan Bham. I was called back only twice throughout all of this mess. And that only happened when I complained to corporate multiple times. Ryan, the service manager, might handle other claims and situations better but this one was a flub. More

Great service, didn’t have an appointment but they was able to fit me inn. able to fit me inn. More

Was in town to visit family oil change reminder came on set appointment on line service went great !! set appointment on line service went great !! More

I didn't have an appointment and it was no problem getting my oil changed. Kyng told me that it would be ok to get my car without the appointment. He was very polite and professional. Thank you so muc getting my oil changed. Kyng told me that it would be ok to get my car without the appointment. He was very polite and professional. Thank you so much for being kind. More

They are always acknowledging the customers and making sure they have everything they need. And always do everything they can to make sure the customer receives the best service. sure they have everything they need. And always do everything they can to make sure the customer receives the best service. More

Very nice and great customer service. Always so helpful fast and efficient would recommend to anyone Always so helpful fast and efficient would recommend to anyone More