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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,104 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,104 reviews

August 31, 2024

No offer to change engine air filter, instead suggested a new transmission or to consider a new vehicle. I took the vehicle for a second opinion and they changed the engine air filter. The problem was resolv More

by LISADCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Sep 03, 2024 -

Serra Nissan responded

The vehicle was a 2016 Maxima and had over 300k miles. She came in for a check engine light and oil change. We scanned it for codes and it had current Mass Air Flow sensor code and current P17F1 CVT Judder. I told her and quoted her for both repairs and she declined. I also emailed and presented a copy of her MPI in which she declined all.

August 31, 2024

Recomendado 100por ciento Tiene paciencia y es excelente en su trabajo Y es amable. Con sus clientes More

by Doriscruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Serra Nissan responded

Muchas gracias por tu amable reseña. ¡Esperamos que regrese a Serra Nissan la próxima vez que necesite servicio o un vehículo nuevo!

August 31, 2024

Very professional and knowledgeable, answered all questions politely and it was an excellent experience meeting the sales person and the business manager. More

by Portia B. McGlothan
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Serra Nissan responded

Portia, thank you so much for sharing your kind review, we are so glad you had an exceptional experience at Serra Nissan! We hope you will continue to choose Serra Nissan the next time you are in need of service or a new vehicle, and we look forward to welcoming you back!

August 29, 2024

Very professional. She has a positive attitude, very knowledgeable and I feel she goes out her way to satisfy a customer More

by SKIPPERELVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Aug 30, 2024 -

Serra Nissan responded

Thank you so much! I have passed this review along to Amanda and her supervisor. We appreciate your patronage and will see you next time!

August 28, 2024

Customer service is helpful when making an appointment and I get service on time when scheduled also the staff is friendly and helpful. They always give reminders call when service is due again because I More

by Bren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Bren, we love hearing about your excellent experience with Serra Nissan! We are so grateful to earn the pleasure of your business, and hope you will continue to choose Serra Nissan for your vehicle needs!

August 27, 2024

The service department Starr if friendly and professional. They always take my car on time and let me know how long it will take to service it. If additional maintenance is needed, they always More

by peggyward51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

We are so happy to hear about your positive experiences at Serra Nissan! Thank you for choosing Serra Nissan when you are in need of service, we deeply appreciate your business and time! We look forward to seeing you again!

August 27, 2024

Fast and friendly, they take the time to answer any question and to make sure the services that you need are explained. More

by awcookjr86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your awesome review! We're glad you have experienced the great work we strive for at Serra Nissan, and hope we can continue to earn your business for your future vehicle needs!

August 26, 2024

Amazing experience! Sales staff was very knowledgeable and helpful, I would recommend any of my friends! More

by lorenaglopez73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

This is so wonderful to hear! Thank you for your business and your glowing recommendation, we're so grateful to earn your business and hope you will continue to choose Serra Nissan for your car needs!

August 25, 2024

Thanks for service in a timely manner. I will definitely be back for future service. More

by Reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Reese, we are so glad you had a great experience with us at Serra Nissan! Thank you for your business, and we are thrilled to hear that you plan to return for you future car needs! Welcome to the Serra family, we look forward to welcoming you back!

August 25, 2024

When new service advisors start it’s always something different. I have been having my oil changed under warranty for years, this last time I was charged when I questioned the advisor he stated my contra More

by smit2518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Aug 28, 2024 -

Serra Nissan responded

We appriciate your patronage and would like to resolve this issue for you, however at the moment, I am unable to answer this review. I don't know when the vehicle was purchased, how old the warranty is, etc. If you would like to provide additional information about your particular situation, I will be glad to look into the issue. Thank you.

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