Serra Ford Rochester Hills

Norman was helpful and friendly. He certainly deserves a 5 star rating. The rest of the dealership process was a little slow and we had a lot of waiting around. They helped this by He certainly deserves a 5 star rating. The rest of the dealership process was a little slow and we had a lot of waiting around. They helped this by providing free tea/coffee.hot chocolate etc. Overall we would still recommend this dealership based on Norman's service and the value for money. Used vehicles very competitively priced. More

Overall a good experience, no pressure, easy to work with. I would recommend this dealer. with. I would recommend this dealer. More

Sales persons were excellent took their time with my many questions also very clean establishment questions also very clean establishment More

1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to the Service Department NOT to redeem any of my Ford Pass Rewards and I will pay via credit card....instead they disregarded my request. I was going to use my rewards towards my personal vehicle and not a company owned vehicle. 3. Serra Ford charges .99 cent DOCUMENT RENTENTION FEE....REALLY, is the SERRA AUTOMOTIVE GROUP hurting that bad that they charge their customers .99 cents. THE VALET SERVICE THEY OFFER WAS GREAT, THE TWO GENTLEMEN THAT PROVIDED THIS SERVICE WAS PROFFESIONAL AND FREINDLY. More

Sales lady did excellent job finance person made mistakes atheist someone at ford found mistakes and told me about them atheist someone at ford found mistakes and told me about them More

Extremely professional and willing to do whatever it took to meet my needs, and to get me the vehicle I was looking for. to meet my needs, and to get me the vehicle I was looking for. More

The friendliness of the staff and the shopping experience was excellent. They make it a very easy process when making a car purchase, weather new or used was excellent. They make it a very easy process when making a car purchase, weather new or used More

I was treated exceptionally well by Kyle Allor and Jeremy Randolph. I had just left Russ Milne Ford in Macomb, where Russ Milne Jr. himself was a condescending jerk. unlike Russ Milne Jr., Kyle and Jeremy wo Randolph. I had just left Russ Milne Ford in Macomb, where Russ Milne Jr. himself was a condescending jerk. unlike Russ Milne Jr., Kyle and Jeremy worked with me to find a very nicely equipped Lariat. They were easy to work with, and their manager was engaged as well. I was able to close the deal quickly and I am extremely satisfied with the treatment and service I received. I highly recommend Kyle and Jeremy to anyone! If you're in the area, be sure to visit Serra Ford. More

This is my 5th vehicle I have purchased from Serra Ford. My Dealer was Bailey every time and I will never work with anyone else ever again. She works diligently with me to get me exactly what I want at My Dealer was Bailey every time and I will never work with anyone else ever again. She works diligently with me to get me exactly what I want at a great price! I trust her 100% More

Bought the car I wanted. Month later neededs brake they should have replaced. 2 months later the whole engine needed replaced. Then all 4 doors are missing paint and they pre Month later neededs brake they should have replaced. 2 months later the whole engine needed replaced. Then all 4 doors are missing paint and they pretty much just said sorry. I haven't even owned the car for a year. Will not be coming back. More