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Serra Ford Rochester Hills

Rochester Hills, MI

Overview
Reviews
Vehicles
4.9
1,301 Reviews
Call Dealership (248) 852-0400
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2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,301 reviews

April 19, 2025

It's a nice dealership. The lady is very nice. She is trying to get me approved More

by barbietingzatl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Shaya
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April 15, 2025

I am so happy to have purchased my new Buick Enclave at Serra Ford. The salesman Woody made the experience easy and I would definitely recommend using this dealership for you next car purchase. More

by TonyaS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristine Berishaj, Woody Woodson
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April 14, 2025

This is our 2nd purchase from Rachel Kupke. She knows her product and exactly how to get you the best deal! Rachel made the whole process very quick and easy. More

by LAURIESUE93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Kupke
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Apr 16, 2025 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

April 02, 2025

Shannon was a delight. She was very helpful and made the process very easy. Can recommend. More

by kengwall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Leach
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Apr 06, 2025 -

Serra Ford Rochester Hills responded

Hello Kengwall, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

April 01, 2025

Shawn Burchi is your sales professional at Serra Ford of Rochester Hills. We have purchased/leased several Ford vehicles from her over the years. Always great to work with. J&D Miller Flushing Mi More

by Jc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance dept., Shawn Burchi
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Apr 05, 2025 -

Serra Ford Rochester Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2025

It was a please buying experience from Serra Ford. Bailey was very helpful and wend above and beyond to help us. More

by dozydotes1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Levi, Bailey Czuchaj
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Apr 05, 2025 -

Serra Ford Rochester Hills responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 24, 2025

Exceptional salesman! Quick and efficient. Very personable and awesome to work with. I highly recommend! More

by Inglessusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael LaRose
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Apr 04, 2025 -

Serra Ford Rochester Hills responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Apr 07, 2025 -

Serra Ford Rochester Hills responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 23, 2025

Exceptional treatment and help with leasing of new car. Bailey was fantastic. Everyone was so helpful More

by parry4444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Czuchaj
Report | Print
Mar 30, 2025 -

Serra Ford Rochester Hills responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

March 23, 2025

Great service from Norman and Emily as well as Alex the finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot. More

by Tbnowak5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Norman Shaya
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Mar 26, 2025 -

Serra Ford Rochester Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

March 21, 2025

I drove from Bay City to find my Ford Bronco and worked with Shawn B. At Serra Ford. It had been quite some time since I bought a vehicle but she kept me clam through the process and explained everything a More

by kelysue03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Burchi
Report | Print
Mar 29, 2025 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time out of your day to tell us about your experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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