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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
870 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 870 reviews

March 15, 2024

Serra Ford Farmington Hills will meet your highest expectations! Believe me. Great location. Professional, friendly and knowledgeable staff. Relinquishing my 2002 Mercury Sable LS was traumatic for me More

by Sharon Abel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Booth in Finance.
Mar 18, 2024 -

Serra Ford Farmington Hills responded

Hi Sharon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 14, 2024

Serra Ford Farmington Hills is professional, fair, and trustworthy. We had a great experience working with Robert Bell. More

by joseph.gajda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Serra Ford Farmington Hills responded

Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

March 13, 2024

I just got a brand new 2024 Ford Bronco from Scott! Best car purchase I have ever went through. Scott explained everything really well and answered all of my questions. Super fast response times and al More

by McKenna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

March 13, 2024

Bought a lightly used car from Serra. Smooth, pressure-free experience. My salesman Robert Bell couldn't have been more helpful. Highly recommended. More

by mcair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Serra Ford Farmington Hills responded

Hi, we're pleased to hear everything was completed to your satisfaction! Thanks for the recommendation, and have an amazing day!

March 12, 2024

Scott was very helpful and knowledgeable. We did not feel pressured. He exceeded our expectations. The service by the entire staff was exceptional. We would not hesitate to return for our More

by Srmrx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!

March 11, 2024

we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. More

by derosa117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Lanzilotti
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

March 11, 2024

Great customer service! My sales person Scott was excellent. He was very attentive, very knowledgeable, patient and kind. He’s the best salesperson ever! He makes you feel v More

by cretia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2024

Great experience from beginning to end of sale. Well experienced salesman, no pressure to buy something I didn't want. Told him what I wanted and got it. Awesome job, friendly experience. Will defi More

by seankuehnel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Pytel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Serra Ford Farmington Hills responded

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 08, 2024

Very streamlined and professional experience. Scott directed me to what I wanted, not what he wanted. Great communication through the entire process. Many thanks! More

by Wethecyphers
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 07, 2024

My salesman, Chris Pollack was great to work with. From when I first contacted Chris to inquire about the car, until I finalized the purchase, the process was easy, straightforward, and included none More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Serra Ford Farmington Hills responded

Hi Paul, thank you for your wonderful response to the quality of service our staff provides! Thank you again for choosing Serra Ford Farmington Hills, and we hope to see you again soon!

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