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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
878 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 878 reviews

April 08, 2024

Really enjoyed working with Karen. She always got back to me in a timely fashion when I had a question or concern. Made sure I got the best deal available. More

by SueB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Mallad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 07, 2024

Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. More

by teri.ciucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 04, 2024

Scott & Serra team provided great support and service when we purchased our Explorer. I would recommend them to anybody. More

by waynedarr54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

Serra Ford Farmington Hills responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 02, 2024

I really appreciated the service and speed with which my transaction was handled. Scott was on top of everything from the minute we walked into the dealership and made the process very easy. More

by Ken S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Serra Ford Farmington Hills responded

Ken, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

April 02, 2024

Very good service from start to finish. I would highly reccomend Robert Bell to friends and family. More

by mlange1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Serra Ford Farmington Hills responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks again for the recommendation, and have an amazing day!

April 01, 2024

Excellent sales staff and service dept. Will Kent goes above and beyond for his customers. More

by Margo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Serra Ford Farmington Hills responded

Hi Margo, we're happy you found our staff to be so supportive during your experience here at Serra Ford Farmington Hills. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 25, 2024

Great people. They took the time to answer my questions and to make sure the entire experience was pleasant, from initial.contact to completing the transaction. More

by scott73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amer Samhat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

March 18, 2024

Great to work with, was able to complete the warranty work needed Took a while but is done More

by Dsb1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Tubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Serra Ford Farmington Hills responded

Hi, we appreciate your feedback of our Staff's outstanding service! Thanks again for your business! Take care!

March 15, 2024

Serra Ford Farmington Hills will meet your highest expectations! Believe me. Great location. Professional, friendly and knowledgeable staff. Relinquishing my 2002 Mercury Sable LS was traumatic for me More

by Sharon Abel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Booth in Finance.
Mar 18, 2024 -

Serra Ford Farmington Hills responded

Hi Sharon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 14, 2024

Serra Ford Farmington Hills is professional, fair, and trustworthy. We had a great experience working with Robert Bell. More

by joseph.gajda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Serra Ford Farmington Hills responded

Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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