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Serra Ford Farmington Hills
Farmington Hills, MI
874 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 874 reviews
February 16, 2010
One of the worst experiences I've ever had buying a car. The sales person was ok but the finance person was condescending, pompous and rude. He spent about 40 minutes going over the warranty that I needed t The sales person was ok but the finance person was condescending, pompous and rude. He spent about 40 minutes going over the warranty that I needed to have (almost felt like force feeding to me!) after telling him we weren't interesting numerous times. They also misplaced the second key to the car I was buying and expected me to buy a new one. When they graciously (rolls eyes) made me a new key they kindly reminded me how much the key costs, while I kindly reminded them that it wasn't my problem that they misplaced it. My husband and I were there over 5 hours which felt agonizingly long and made worse by the constant reminders that the warranties were essential while buying a car with less than 50,000 miles on it. I will never buy from this place again. The so - called "deal" we got from them was far outweighed by the crappy customer service. Take advice from me, don't even bother looking...it's not worth your dignity or your time. More
by buythisnotthat
Employees Worked With
sales, sales management, finance
June 25, 2009
They just don't care about my problem, and don't listen to me. I've had one of the worst dealer service experiences I've ever had. This dealer service department in my opinion is stuck in 60's when dealer to me. I've had one of the worst dealer service experiences I've ever had. This dealer service department in my opinion is stuck in 60's when dealer had so much busines they could just ignore their clients. I have a driveablity problem with my car. They refused to listen to what I was saying, got the car back with the same problem, but $500.00 poorer. They replaced a part but it didn't fix the problem. They haven't called me back. I complained and they have ignored me so far 6-25-09. In my opinion this is terrible service, they're stuck in the 60's. More
by thartge
Employees Worked With
Patrick service writer
December 18, 2007
This is one of the worst Ford dealerships in the Oakland county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The p county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The problem is even with a great salesman, their service was horrible. I never knew the status of my vehicle. I was left stranded without at vehicle at 5pm many a service appointments. Their used care sales manager is a crook - to put it nicely. We took our last truck to them, even said that a chevy dealer would give us a better price for the trade in, and he still wouldnt budge. I later bought my car from another Dealership because my salesman moved up at tom holzer. I am a ford family, but this dealer is horrid.. More
by fordgirl
Employees Worked With
Service representative
December 17, 2004
Beware of this dealership. Their trade-in estimators are crooked as they come and you CANNOT get a good deal here. Pitty the poor soul that enters this dealership without A-Plan. For those of you with A-P crooked as they come and you CANNOT get a good deal here. Pitty the poor soul that enters this dealership without A-Plan. For those of you with A-Plan, DO NOT ATTEMPT to trade your current vehicle here. They will low ball you until they make up the controlled net profit of a regular sale. Both vehicles that I previously purchased/leased have had many, many problems. Holzer's service department is pretty good, and the service advisors are knowledgable and friendly. However, the sales department is absolutely horrible. I personally two saleswomen talking at their desks about "how xxxxx hot" a certain female celebrity is! Very professional gals. Keep up the good work, and hopefully you will someday be out of business. More
by reamer26
Employees Worked With
Heidi Holzer and Rebecca
