Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Ford Farmington Hills
Farmington Hills, MI
906 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 906 reviews
April 12, 2017
2017 Edge lease This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about Ford products. Brian knows my wants and needs and provides comparable selections for me to choose. Brian makes the selection process very easy. More
by frankiebones
Employees Worked With
Kamahl, Brian Holiday
April 01, 2017
Waiting and waiting Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure h Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure how first come first serve works at this establishment. Btw its now alomst 2:pm and still waiting. This will be my last time ever coming here... what you need to fix is setting customers expectations. 2 1/2 hour wait is what they TOLD me More
by Never again
Employees Worked With
Theodore Minnie
March 17, 2017
Great People Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. More
by btparker97
Employees Worked With
Brandon Miller
March 12, 2017
Poor Quality of Vehicle/Mechanics 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will buy. This is why Ford DOES NOT make the ratings as Lexus, Honda, GM/Buick. More
by Fed-up
Employees Worked With
none of above
February 25, 2017
Sales & service have met my every expectation. Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos a Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos also to the gentleman, another person of patience, who walked me through the financing details. Totally satisfied. Bill Burke More
by Gus B
Employees Worked With
February 24, 2017
Sales and Service are Top Notch I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is salesman Jim Grzywacz whom we've bought two cars from. I'm familiar with the Ford Network having worked with dozens of dealership when my job at Ford Headquarters forced me to travel. But I've bought and serviced Ford and Lincoln Mercury vehicles at perhaps 6 different dealership and Tom Holzer is the best ever. More
by Stanley David Williams
Employees Worked With
January 09, 2017
Thank you Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. More
by Amir Ash
Employees Worked With
Brian Holiday, Dean Adams
January 03, 2017
Thank you Jeremiah My wife and I have purchased/leased vehicles from Jeremiah since I retired from Ford. he is a pleasure to work with and goes the extra mile to find y My wife and I have purchased/leased vehicles from Jeremiah since I retired from Ford. he is a pleasure to work with and goes the extra mile to find you the vehicle you really want. He is very honest and will tell you what he thinks best fits your needs. More
by FordGT
Employees Worked With
Jeremiah Pommerville
August 04, 2016
Jeremiah is the MAN ! When I first walked into Holzer many years ago, looking for a salesman i could trust, I ran into Jeremiah Pommerville. Little did I know then what go When I first walked into Holzer many years ago, looking for a salesman i could trust, I ran into Jeremiah Pommerville. Little did I know then what good fortune that meeting was. I've purchased maybe a dozen cars now, many of them Mustangs. He's got an eye for detail, can find whatever I want even if it's not on the lot at Holzer, and really saved me money. He looks and finds rebates, discounts that I didn't even know existed, even providing the savings a few weeks after the sale once ! Who does that ? Upon delivery, he gives the car you will buy a thorough inspection, and again has the eye to find things you might have missed. He makes sure the car you take home is JUST right. More
by Michael Devine
Employees Worked With
Dean Adams, Jeremiah Pommerville
July 12, 2016
Worst sales technique ever- never even made it to the dealer Contacted this dealership regarding leasing a vehicle under Ford A Plan. Was told over the phone that "the salesman won't work hard for you or give y Contacted this dealership regarding leasing a vehicle under Ford A Plan. Was told over the phone that "the salesman won't work hard for you or give you the best price unless you come in to the dealership". Was completely shocked by this. In today's age, everyone is extremely busy and doesn't have several hours to sit in a dealership. We live in an electronic age, where a majority of things can be done via email and the internet. In contrast, I contacted another dealership and they were completely opposite. The understood that my time was very valuable and that they would get me pricing, etc. and make sure it fit what I needed, then schedule a meeting for a test drive. Very poor sales policy. Basically upset a customer before they ever had a chance to pitch their product. More
by KevinJordan
Employees Worked With
Chris Matfey, Jennifer Romej
