Serra Ford Farmington Hills

Awful, will not return Went in to get an appraisal and to look for a pre-owned vehicle. I was greeted by the friendly receptionist but then soon after my salesman approached Went in to get an appraisal and to look for a pre-owned vehicle. I was greeted by the friendly receptionist but then soon after my salesman approached me, I assume the judgement set in. Apparently, we did not fit his type of client. His name was Sam, and he said he didnt have time and would send over a new sales person. Didn't have time? Why did you come try to help us to begin with then? Extremely unfortunate that your sales people judge at the door. I guess trading in 2 trucks and purchasing another was not enough for him. We are a local landscape company and purchase quite a few vehicles. I'm sure another dealer would love our business. Thanks for judging Sam. Hopefully the next client of yours will fit your "type". More

Best everall experience I have had at any dealership. I was in the market for a new Ford Focus and I wanted to take a look online first. I visited the Tom Holzer website and filled out the quick informati I was in the market for a new Ford Focus and I wanted to take a look online first. I visited the Tom Holzer website and filled out the quick information that was requested. Soon after (within a day), Jack Kare emailed me and asked that I stop in so we could speak in-person. I went to the showroom within a day or so and Jack really went out of the way to give an inviting first experience with him as a salesman. We talked in the showroom for a while and he really educated me on what vehicles were available with different options. He spent a good few hours with me and we eventually walked the lot and looked at a lot of difference vehicles. We eventually settled on the one I wanted and he had me out of there with my new car that very same day. Jack Kare goes above and beyond any vehicle salesperson I have ever dealt with in the over 20 cars I have purchased from various dealerships around the state of Michigan. I have my car serviced at the dealer every 5,000 miles and Jack is always there to make sure I have a cup of coffee or a snack in-hand while I wait. Jack has even taken calls outside of work for me and has really made the whole experience more like a friendship. I really appreciate everything he has done for me. Thanks Jack! -John Roehrig More

Service department I had taken in my daughters Ford focus for service back in Early August, Had most of the list of items completed service that was under service contra I had taken in my daughters Ford focus for service back in Early August, Had most of the list of items completed service that was under service contract. Which I had to call Ford motor company itself to get them to agree that it was covered under the service contact. Tom Holzer said it was not , but reluctantly agreed. All but one part was completed. They had to order it. Six weeks later I received a call the part was in. I had to wait to get a hold of my daughter and figure out a time for the appointment since she attending CMU in Mt. Pleasant. Then called the dealer for appoint on a Saturday, today. Went in and found out after making the appointment and confirming they had the part needed. When I got there I was told they ship the part back. And would take two to three weeks to get it back. I was also told I should have used the Mt Pleasant Ford dealer instead. Never take your car there. More

It was a wonderful experience to work with Tom Holzer I Traded my Buick 2013 for a brand new Ford Escape vehicle. I had a very great experience when purchasing my new vehicle. My sales guy Corey Robert wa I Traded my Buick 2013 for a brand new Ford Escape vehicle. I had a very great experience when purchasing my new vehicle. My sales guy Corey Robert was very knowledgeable, compassionate, worked diligently in meeting our expectations. I highly recommend him for anyone who's willing to go for a new Ford. He made the entire experience without any pain or pressure. More

Service My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and chose to take my vehicle elsewhere. Not only was the service unprofessional, but the technicians couldn't find the issue that the other dealership found and fixed within 8 hours of having my vehicle. More

Great Sales Experience I had an absolutely fabulous experience purchasing my new 2014 Ford Edge. Dealt with Nick Hartwell as my sales guy and he was knowledgeable, personabl I had an absolutely fabulous experience purchasing my new 2014 Ford Edge. Dealt with Nick Hartwell as my sales guy and he was knowledgeable, personable and made the entire experience easy and painless. I highly recommend Nick and Tom Holzer Ford to anyone who's' looking to get into a new Ford vehicle soon! More

Horrible experiance Bought a used gmc last night safety check is taking forever to complete hoped to be driving by now. Now just playing the waiting game. Truck is not as Bought a used gmc last night safety check is taking forever to complete hoped to be driving by now. Now just playing the waiting game. Truck is not as nice as I was led to believe More

Quick turn around! Traded in my old Explorer for a new 2015 in record time. Plus minimized my time at the dealership which was great with a new baby at home. Thanks Jack Traded in my old Explorer for a new 2015 in record time. Plus minimized my time at the dealership which was great with a new baby at home. Thanks Jack, More