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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
876 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 876 reviews

August 14, 2014

unfriendly, mean, argumentative, phone discussion very loud, The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I wa More

by bennett754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short Service Manager
August 02, 2014

Not worth it at all. Aside from when I got my car, any time I have been here for services is horrible. They take about twice as long as they say (which is already ridiculo More

by aburchar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
several
April 01, 2014

Certified Used I just bought a certified used Fusion and was disappointed that it wasn't cleaned properly since I left it for the weekend and didn't pick it up until More

by Norty042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Spiker, Pam Spiker
January 13, 2014

After researching other vehicles for hunting and house projects, I decided to keep the one I had and have all the issues tended to. I started with an $6k estimate and was called to ask if instead of perfo More

by ciscoguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short
November 18, 2013

I came into the Dealership uneducated on the product and not sure of what my options for a new vehicle were. I met with a Salesman, Nick, to help answer questions I had. He was MORE than helpful in educat More

by JoannaH22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hartwell, Nicholas Harwell
August 23, 2012

I drove quite a ways to get to Holzer Ford after hearing of their reputation. However, I ended up not buying a car from them. The first trip out I priced new and new/used cars, both the 2012 Focus and the More

by JR 48067
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam
July 25, 2012

As we all know, finding a dealership that treats you like the customer you are is almost like finding a needle in a haystack. I have visited several dealers for service and honestly am surprised at the lack More

by F150Limited
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Perry
June 21, 2012

I would recommend Tom Holzer Ford to anyone. My sales rep was Charles and he was more than willing to work with me on finding the perfect car that met all my needs. Charles made my experience one I won't for More

by megan.warren34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Cleavinger, Charles Cleavinger II
June 07, 2012

I purchased a used car back in November 2011 and started noticing immediately that it was making a weird noise like the air suspension was leaking. I brought my car in for service and after looking over my More

by campbell77
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dean Scherrer and Karim Abboud
February 25, 2012

Took my family there to test drive a ffusion hybrid. I was asked to go there from another Ford dealer because of there stock. When i got there i stated our itention and they immediately pressured us to b More

by Darms22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
brahiim