Serra Ford Farmington Hills

Best Sales Experience!! I went to Tom Holzer after 5pm with no appt. I was greeted warmly by Alex Hamilton. Alex was completely open and up front with me, displaying to me a I went to Tom Holzer after 5pm with no appt. I was greeted warmly by Alex Hamilton. Alex was completely open and up front with me, displaying to me all the info I needed to make a great decision. I came home with great options and left the next day with a new car!!! I couldn’t have been more pleased with my treatment from start to finish!! More

Told one thing over the phone, charge me when I get here. Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclose Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclosed once I actually show up for my appointment. The latest time, I was inquiring about a Sync 2 radio update for my 2014 Fusion. Over the phone I was told I fell within a Ford specified extended Sync warranty. When I showed up this morning, I was told the update would cost me $70. They always try to twist their words once I’m actually here. Incredible misinformed service people. HORRIBLE More

Excellent Service!!! Sam Jamoua was my sales rep. He provided excellent service. His approach was clear, concise, and consistent. I would definitely buy another vehicle Sam Jamoua was my sales rep. He provided excellent service. His approach was clear, concise, and consistent. I would definitely buy another vehicle from him again. More

Excellent Customer Service Tom Holzer has always been fantastic at taking care of my leasing needs. Braheem Abboud and his assistant, Meghan, were phenomenal in getting me out o Tom Holzer has always been fantastic at taking care of my leasing needs. Braheem Abboud and his assistant, Meghan, were phenomenal in getting me out of my lease early and into a new lease. It was a seamless transition and all my questions were answered prior to the contractual meeting time so I essentially showed up, turned in the keys, signed the dotted line and drove away in my new Escape. I am always very grateful for excellent customer service that also provides accurate details, which seems to be more and more of a lost craft. Therefore, I've remained with Braheem at Tom Holzer through a few lease periods because it's always a positive experience. I'm also very impressed by the post transaction follow - up communications and I think it speaks volumes about the level of care Braheem and Meghan take with their clients. More

An extraordinary, fun and just downright wonderful experienc Jack was training Mark at the time. They were awesome and fun together. We had an extraordinary and wonderful experience. It's no shock why Jack is no Jack was training Mark at the time. They were awesome and fun together. We had an extraordinary and wonderful experience. It's no shock why Jack is now a manager. Our next car and/or truck will definitely be bought at Tom Holzer Ford with Manager Jack. Thanks for a job well done! More

Very Happy Family of 4. We started dealing with Christine Scherrer about 5 years ago. We started with a little C Max energi which we loved. Now our family has grown to 4 an We started dealing with Christine Scherrer about 5 years ago. We started with a little C Max energi which we loved. Now our family has grown to 4 and there wasn't enough room. Christine helped us select a new Flex and we could not be happier with this vehicle. Not only does it look cool it has plenty of room for our family and drives great. The entire staff has been very friendly throughout our 3 vehicles. We plan on keeping this one for awhile but would highly recommend Christine and Tom Holzer Ford to anyone. More

Great salesman I continue to return to Holzer because I have a great salesmen...He is timely ,knowledged and knows my needs.I am speaking about Jim Grzywacz. I continue to return to Holzer because I have a great salesmen...He is timely ,knowledged and knows my needs.I am speaking about Jim Grzywacz. More

Patience, Understanding & Satisfaction - MY TOP PRIORITIES! Braheem Abboud is the consummate Sales Representative. Braheem is a listener, compassionate and understanding, patient, kind and very welcoming. He Braheem Abboud is the consummate Sales Representative. Braheem is a listener, compassionate and understanding, patient, kind and very welcoming. He knows transportation, style and comfort. More

An Outstanding Guy! Ron is an outstanding sales person. He made buying my new Fusion a delightful experience. He is a professional in every sense of the word. His expe Ron is an outstanding sales person. He made buying my new Fusion a delightful experience. He is a professional in every sense of the word. His experience coupled with his obvious dedication to the customer reflects a rare sensitivity. My next new Ford will be handled by Ron, that's for sure. Thanks again Ron! More

2017 Ford Explorer XLT Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests as we were deciding about the Explorer trim levels and options. More