Serra Ford Farmington Hills

2017 Ford Explorer XLT Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests as we were deciding about the Explorer trim levels and options. More

2017 Edge lease This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about Ford products. Brian knows my wants and needs and provides comparable selections for me to choose. Brian makes the selection process very easy. More

Waiting and waiting Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure h Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure how first come first serve works at this establishment. Btw its now alomst 2:pm and still waiting. This will be my last time ever coming here... what you need to fix is setting customers expectations. 2 1/2 hour wait is what they TOLD me More

Great People Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. More

Poor Quality of Vehicle/Mechanics 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will buy. This is why Ford DOES NOT make the ratings as Lexus, Honda, GM/Buick. More

Sales & service have met my every expectation. Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos a Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos also to the gentleman, another person of patience, who walked me through the financing details. Totally satisfied. Bill Burke More

Sales and Service are Top Notch I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is salesman Jim Grzywacz whom we've bought two cars from. I'm familiar with the Ford Network having worked with dozens of dealership when my job at Ford Headquarters forced me to travel. But I've bought and serviced Ford and Lincoln Mercury vehicles at perhaps 6 different dealership and Tom Holzer is the best ever. More

Thank you Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. More

Thank you Jeremiah My wife and I have purchased/leased vehicles from Jeremiah since I retired from Ford. he is a pleasure to work with and goes the extra mile to find y My wife and I have purchased/leased vehicles from Jeremiah since I retired from Ford. he is a pleasure to work with and goes the extra mile to find you the vehicle you really want. He is very honest and will tell you what he thinks best fits your needs. More

Jeremiah is the MAN ! When I first walked into Holzer many years ago, looking for a salesman i could trust, I ran into Jeremiah Pommerville. Little did I know then what go When I first walked into Holzer many years ago, looking for a salesman i could trust, I ran into Jeremiah Pommerville. Little did I know then what good fortune that meeting was. I've purchased maybe a dozen cars now, many of them Mustangs. He's got an eye for detail, can find whatever I want even if it's not on the lot at Holzer, and really saved me money. He looks and finds rebates, discounts that I didn't even know existed, even providing the savings a few weeks after the sale once ! Who does that ? Upon delivery, he gives the car you will buy a thorough inspection, and again has the eye to find things you might have missed. He makes sure the car you take home is JUST right. More