Serra Ford Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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This is one of the worst Ford dealerships in the Oakland county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The p county area. I went and bought 6 cars - yes 6 cars thru them in a period of 5 years. Only returned to them because the salesman was awesome. The problem is even with a great salesman, their service was horrible. I never knew the status of my vehicle. I was left stranded without at vehicle at 5pm many a service appointments. Their used care sales manager is a crook - to put it nicely. We took our last truck to them, even said that a chevy dealer would give us a better price for the trade in, and he still wouldnt budge. I later bought my car from another Dealership because my salesman moved up at tom holzer. I am a ford family, but this dealer is horrid.. More
Beware of this dealership. Their trade-in estimators are crooked as they come and you CANNOT get a good deal here. Pitty the poor soul that enters this dealership without A-Plan. For those of you with A-P crooked as they come and you CANNOT get a good deal here. Pitty the poor soul that enters this dealership without A-Plan. For those of you with A-Plan, DO NOT ATTEMPT to trade your current vehicle here. They will low ball you until they make up the controlled net profit of a regular sale. Both vehicles that I previously purchased/leased have had many, many problems. Holzer's service department is pretty good, and the service advisors are knowledgable and friendly. However, the sales department is absolutely horrible. I personally two saleswomen talking at their desks about "how xxxxx hot" a certain female celebrity is! Very professional gals. Keep up the good work, and hopefully you will someday be out of business. More