Serra Ford Farmington Hills

Patience, Understanding & Satisfaction - MY TOP PRIORITIES! Braheem Abboud is the consummate Sales Representative. Braheem is a listener, compassionate and understanding, patient, kind and very welcoming. He Braheem Abboud is the consummate Sales Representative. Braheem is a listener, compassionate and understanding, patient, kind and very welcoming. He knows transportation, style and comfort. More

An Outstanding Guy! Ron is an outstanding sales person. He made buying my new Fusion a delightful experience. He is a professional in every sense of the word. His expe Ron is an outstanding sales person. He made buying my new Fusion a delightful experience. He is a professional in every sense of the word. His experience coupled with his obvious dedication to the customer reflects a rare sensitivity. My next new Ford will be handled by Ron, that's for sure. Thanks again Ron! More

2017 Ford Explorer XLT Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests Braheem was the Tom Holzer salesman that took care of my wife and I. He was very friendly, patient and accommodated all of our questions and requests as we were deciding about the Explorer trim levels and options. More

2017 Edge lease This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about This is my fourth consecutive lease from Tom Holzer Ford and its salesman Brian Holiday. Brian is very friendly, professional and knowledgeable about Ford products. Brian knows my wants and needs and provides comparable selections for me to choose. Brian makes the selection process very easy. More

Waiting and waiting Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure h Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure how first come first serve works at this establishment. Btw its now alomst 2:pm and still waiting. This will be my last time ever coming here... what you need to fix is setting customers expectations. 2 1/2 hour wait is what they TOLD me More

Great People Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. More

Poor Quality of Vehicle/Mechanics 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will buy. This is why Ford DOES NOT make the ratings as Lexus, Honda, GM/Buick. More

Sales & service have met my every expectation. Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos a Just wrapped up my third lease arrangement, all with a very patient Jim Grzywacz. Answered all my concerns and encouraged further questions. Kudos also to the gentleman, another person of patience, who walked me through the financing details. Totally satisfied. Bill Burke More

Sales and Service are Top Notch I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is I've been buying and serving our vehicles with Tom Holzer now for about 20 years. Every experience is great. Their service department is honest as is salesman Jim Grzywacz whom we've bought two cars from. I'm familiar with the Ford Network having worked with dozens of dealership when my job at Ford Headquarters forced me to travel. But I've bought and serviced Ford and Lincoln Mercury vehicles at perhaps 6 different dealership and Tom Holzer is the best ever. More

Thank you Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. Just I want to say thank you Brian, Greg and Dean, you did excellent job for me, fast and effective The best seller with the best employee. More