Serra Ford Farmington Hills

Saved me as a customer. Christopher had set me up with a new car sales person who would not communicate with me at all. I text him complaining about my situation and he immed Christopher had set me up with a new car sales person who would not communicate with me at all. I text him complaining about my situation and he immediately jumped into action. He told his supervisor Jack the situation and Jack text me immediately with hopes of trying to help me resolve the issue I was having. Christopher changed my attitude of doing business with Tom Holzer Ford. More

Excellent Customer Service Last April I went online to purchase a new vehicle. Once I found what I wanted, I was then contacted by Will Kent and set up a date and time to go in Last April I went online to purchase a new vehicle. Once I found what I wanted, I was then contacted by Will Kent and set up a date and time to go into Tom Holzer Ford to do all the paperwork. Will Kent worked with me via email, texts and phone calls to get as much done ahead of time so that when I met with him in person the process went quick and easy. He is awesome at his job. Will is one of the nicest people I have ever met and goes above and beyond to take care of his customers. One can tell that Will loves his job and shows it in his excellent service to his customers. Once I drove the Explorer off the lot and got home, I discovered that there were a few things I could not figure out how to do so I contacted Will. I live on 10 Mile between Haggerty and Meadowbrook so I am very close to the dealership but Will got in his car and came to my house to help me out with my questions. He responds to my texts and emails in a timely manner and he even answers me when it is his day off. Will went above and beyond! More

Tom Holzer Ford & Will Kent a Dynamic Duo Let’s call it how it is. Shopping for a car sucks! The silly games and finace tricks had me looking towards a bus pass after looking around for a new Let’s call it how it is. Shopping for a car sucks! The silly games and finace tricks had me looking towards a bus pass after looking around for a new lease to replace an existing Ford Escape lease. I no kidding went to 10 dealerships. Thats when I discovered Tom Holzer Ford and salesman superhero Will Kent. From go was straight forward, friendly and made the process a breeze. Went above and beyond to make me comfortable with the deal as well as understand the process. In end drove off with a new Edge as well as a car salesman/dealer from now on. I can’t even express this advise more, go see Will Kent at Tom Holzer Ford and save yourself the time and frustration you will get anywhere else in Metro Detroit! Tom Holzer and Will Kent for the win. More

Excellent Customer Service from Reggie Haynes We have purchased a number of vehicle over the years from Reggie at Tom Holzer Ford and Reggie has consistently been great to work with. He goes the e We have purchased a number of vehicle over the years from Reggie at Tom Holzer Ford and Reggie has consistently been great to work with. He goes the extra mile to provide super customer service, it's what keep us coming back to him. More

Best Sales Experience!! I went to Tom Holzer after 5pm with no appt. I was greeted warmly by Alex Hamilton. Alex was completely open and up front with me, displaying to me a I went to Tom Holzer after 5pm with no appt. I was greeted warmly by Alex Hamilton. Alex was completely open and up front with me, displaying to me all the info I needed to make a great decision. I came home with great options and left the next day with a new car!!! I couldn’t have been more pleased with my treatment from start to finish!! More

Told one thing over the phone, charge me when I get here. Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclose Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclosed once I actually show up for my appointment. The latest time, I was inquiring about a Sync 2 radio update for my 2014 Fusion. Over the phone I was told I fell within a Ford specified extended Sync warranty. When I showed up this morning, I was told the update would cost me $70. They always try to twist their words once I’m actually here. Incredible misinformed service people. HORRIBLE More

Excellent Service!!! Sam Jamoua was my sales rep. He provided excellent service. His approach was clear, concise, and consistent. I would definitely buy another vehicle Sam Jamoua was my sales rep. He provided excellent service. His approach was clear, concise, and consistent. I would definitely buy another vehicle from him again. More

Excellent Customer Service Tom Holzer has always been fantastic at taking care of my leasing needs. Braheem Abboud and his assistant, Meghan, were phenomenal in getting me out o Tom Holzer has always been fantastic at taking care of my leasing needs. Braheem Abboud and his assistant, Meghan, were phenomenal in getting me out of my lease early and into a new lease. It was a seamless transition and all my questions were answered prior to the contractual meeting time so I essentially showed up, turned in the keys, signed the dotted line and drove away in my new Escape. I am always very grateful for excellent customer service that also provides accurate details, which seems to be more and more of a lost craft. Therefore, I've remained with Braheem at Tom Holzer through a few lease periods because it's always a positive experience. I'm also very impressed by the post transaction follow - up communications and I think it speaks volumes about the level of care Braheem and Meghan take with their clients. More

An extraordinary, fun and just downright wonderful experienc Jack was training Mark at the time. They were awesome and fun together. We had an extraordinary and wonderful experience. It's no shock why Jack is no Jack was training Mark at the time. They were awesome and fun together. We had an extraordinary and wonderful experience. It's no shock why Jack is now a manager. Our next car and/or truck will definitely be bought at Tom Holzer Ford with Manager Jack. Thanks for a job well done! More

Very Happy Family of 4. We started dealing with Christine Scherrer about 5 years ago. We started with a little C Max energi which we loved. Now our family has grown to 4 an We started dealing with Christine Scherrer about 5 years ago. We started with a little C Max energi which we loved. Now our family has grown to 4 and there wasn't enough room. Christine helped us select a new Flex and we could not be happier with this vehicle. Not only does it look cool it has plenty of room for our family and drives great. The entire staff has been very friendly throughout our 3 vehicles. We plan on keeping this one for awhile but would highly recommend Christine and Tom Holzer Ford to anyone. More