Serra Ford Farmington Hills

Escape 2018 April 2018 Excellent salesman, Mr. B Burke. Byran was a very good salesman and very patience. From start to finish, he did a very good job. No pressure no hassl Excellent salesman, Mr. B Burke. Byran was a very good salesman and very patience. From start to finish, he did a very good job. No pressure no hassle. More

Superb buying experience from start to finish From the very beginning, my experience has been an exceptional one. I've bought many cars from many dealers, but this entire event ranks in the top 2 From the very beginning, my experience has been an exceptional one. I've bought many cars from many dealers, but this entire event ranks in the top 2-3 in over 30 years of experience. Specifically, Brian Holiday is a consummate professional. I was very open with Brian in that I was working with someone else at another dealership, but I wanted to walk the lot to look at options I was considering for a custom order I had planned since Tom Holzer was much closer to my home. He chased down a similiar vehicle to that I was considering for a no-strings attached test drive. I didn't give him any inclination to believe I was interested in switching dealers. About 12 hours later, Brian sent me, on his own initiative, a mail with a sample configuration with recommendations based on some of the preferences we discussed (while the porter was finding the test drive vehicle). FYI only - no committment or hard-sell. That sincerity won me over. I've found Brian to be not only knowledgeable, but honest, proactive, responsive and zero-pressure. He acts more as a consultant (and as a consultant, I would know!) than a salesperson. A true professional and class act. I'd highly recommend not only Brian, but Tom Holzer Ford in a heartbeat. More

The smoothest car purchasing experience we have ever had Jim Grzywacz provided us the smoothest car purchasing experience we have ever had. He not only walked us through all the details & options available Jim Grzywacz provided us the smoothest car purchasing experience we have ever had. He not only walked us through all the details & options available for the model we chose, but he also replied swiftly to all our emails in a friendly, helpful, and straightforward manner. He also took the time to explain patiently all the functions of my new 2018 Mustang (twice), even after delivery. We highly recommend the services of Jim Grzywacz and the Tom Holzer Dealership. More

Never going anywhere else My husband and I have gone to Tom Holzer for over 20 years. We have never been disappointed with any service or vehicle and will never go anywhere el My husband and I have gone to Tom Holzer for over 20 years. We have never been disappointed with any service or vehicle and will never go anywhere else! More

We loved this dealership Brandon our sales person was beyond awesome. He found us an F150 within minutes and $80 less than Hines Ford. We shopped at Hines Ford for ten days pr Brandon our sales person was beyond awesome. He found us an F150 within minutes and $80 less than Hines Ford. We shopped at Hines Ford for ten days prior, and they couldn’t find us an F150 Sport.... Brandon found what we needed in less than 5 minutes over the phone. He texted us images and price options. Will definitely be returning to this dealership and sales person. More

Great sales representative Ron is a professional, first class, honest, straight shooter. Quite a find in the Automotive retail business! If the dealership is in your geographic Ron is a professional, first class, honest, straight shooter. Quite a find in the Automotive retail business! If the dealership is in your geographic zone, make an appointment to talk to Ron. More

MY VEHICLE HAS BEEN IN THE BODY SHOP FOR 40+DAYS. THE SALES STAFF IS REMARKABLE; HOWEVER, THE BODY SHOP IS LESS DESIRABLE. IT IS INCONCEIVABLE THAT A FORD PARTS CANNOT BE FOUND ANYWHERE. VERY UPSET!! THE SALES STAFF IS REMARKABLE; HOWEVER, THE BODY SHOP IS LESS DESIRABLE. IT IS INCONCEIVABLE THAT A FORD PARTS CANNOT BE FOUND ANYWHERE. VERY UPSET!!!! More

Stellar Experience! Charles was SUCH a delight to work with! He really dedicated his time to carefully identify and deliver all of my needs/wants in a new truck. The comb Charles was SUCH a delight to work with! He really dedicated his time to carefully identify and deliver all of my needs/wants in a new truck. The combination of his positive attitude, patience and overall knowledge of Ford made for a smooth and seamless experience from start to finish! I will continue to go back to him and highly recommend him to all of my friends, family, and coworkers who are in the market for a new vehicle! More

Saved me as a customer. Christopher had set me up with a new car sales person who would not communicate with me at all. I text him complaining about my situation and he immed Christopher had set me up with a new car sales person who would not communicate with me at all. I text him complaining about my situation and he immediately jumped into action. He told his supervisor Jack the situation and Jack text me immediately with hopes of trying to help me resolve the issue I was having. Christopher changed my attitude of doing business with Tom Holzer Ford. More