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Serra Ford Farmington Hills

Farmington Hills, MI

4.7
842 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 842 reviews

November 24, 2014

Responsive, efficient and painless I knew exactly what I wanted and emailed it to the dealership. I was contacted very quickly and provided the precise information I was looking for to More

by jhparrott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hartwell, Nicholas Harwell
May 07, 2015 -

Serra Ford Farmington Hills responded

Thank you so much for your feedback we really appreciate it. Let us know if we can help you in anyway. Congratulations on your new Escape!

October 02, 2014

Service My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and More

by Jeffner2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short
August 20, 2014

Great Sales Experience I had an absolutely fabulous experience purchasing my new 2014 Ford Edge. Dealt with Nick Hartwell as my sales guy and he was knowledgeable, personabl More

by coupster00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hartwell, Nicholas Harwell
August 19, 2014

Horrible experiance Bought a used gmc last night safety check is taking forever to complete hoped to be driving by now. Now just playing the waiting game. Truck is not as More

by Thombrent1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pam spiker
August 18, 2014

Quick turn around! Traded in my old Explorer for a new 2015 in record time. Plus minimized my time at the dealership which was great with a new baby at home. Thanks Jack More

by Jillcb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Kare, Jack Kare
August 17, 2014

Nick Hartwell #1 sales person I recently purchased a Focus Hatchback from Nick. I was completely satisfied with Nick's knowledge of the vehicle and the financing. Tom Holzer is lu More

by Noreenracette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Hartwell, Nicholas Harwell
August 14, 2014

unfriendly, mean, argumentative, phone discussion very loud, The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I wa More

by bennett754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short Service Manager
August 02, 2014

Not worth it at all. Aside from when I got my car, any time I have been here for services is horrible. They take about twice as long as they say (which is already ridiculo More

by aburchar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
several
April 01, 2014

Certified Used I just bought a certified used Fusion and was disappointed that it wasn't cleaned properly since I left it for the weekend and didn't pick it up until More

by Norty042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Spiker, Pam Spiker
January 13, 2014

After researching other vehicles for hunting and house projects, I decided to keep the one I had and have all the issues tended to. I started with an $6k estimate and was called to ask if instead of perfo More

by ciscoguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Short
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