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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
878 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 878 reviews

June 10, 2024

Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More

by penneysr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toppi
Jun 12, 2024 -

Serra Ford Farmington Hills responded

Hello, we regret to hear that you had this experience with us. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 10, 2024

awesome experience ,, Mr Robert Bell, made my used car purchase a pleasure!! having descent credit helps , lol the lot is overflowing with cars , they gave me a really good deal, i think , just t More

by ACTORDARRYLSMALL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Excellent dealership, very friendly staff. Highly recommend to anyone looking to purchase a new or used vehicle More

by wilson32b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amer Samhat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Serra Ford Farmington Hills responded

Hi Wilson, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2024

FIRIS was very cordial and well versed in the dealing of the new Explorer. Information needed to compete the transaction was forth coming. Help received from Logan and Cole also made the experience great. More

by wdborn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Firas Hasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan in finance dept. 5 stars
Jun 07, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.

June 02, 2024

Around mid April, 2024 called service advisor at Serra Ford in Farmington Hills, Michigan.Explained that my Screen ( Rear View Camera, etc. ) had gone dark. Made appointment for Thursday, 4/25/24. The per More

by Robert
Recommend Dealer
No
Employees Worked With
John
Jun 03, 2024 -

Serra Ford Farmington Hills responded

We are sorry to hear of your frustrations in dealing with us. It is never our intention to cause added stress or dissatisfaction. Please reach out to our service manager, John Turner, or service director, Andy Lietz. You can reach John at 248-615-2283 or john.turner@serrafordfh.com and Andy can be reached at 248-615-2263 or andy.lietz@serrafordfh.com.

May 29, 2024

Scott was very responsive and flexible to support my needs during the buying process overall it was a great experience. More

by Magnumko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Serra Ford Farmington Hills responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2024

It was very pleasant working with Robert he answered every question I had and very enthusiastic about getting whatever you need done. More

by DJlandry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
May 22, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2024

Dealer was very helpful and professional, Scott was very knowledgeable and made everything easy and made us feel comfortable. Scott and Logen were a pleasure to work with. Would recommend this group to anyb More

by Clarktom803
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logen Romain, 5 star.
May 21, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 16, 2024

Robert was respectful, kind, and knowledgeable. I will definitely work with Rob again in the future. More

by Chris Yatooma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Serra Ford Farmington Hills responded

Hi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 30, 2024

Robert helped me get my first car, walked me through all the steps that I needed to do and also ensured it was fully maintenced and road ready for me. Super friendly and helpful every step of the way! It wa More

by autumnroseu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
May 03, 2024 -

Serra Ford Farmington Hills responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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