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Serra Ford Farmington Hills
Farmington Hills, MI
901 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 901 reviews
September 25, 2024
I had a great experience working with salesman Robert Bell. No high pressure tactics used… Bell. No high pressure tactics used… More
by KGB123
Employees Worked With
September 23, 2024
Everyone here is so friendly Robert Bell was so accommodating my car is great and i love it!! accommodating my car is great and i love it!! More
by bbauman1990
Employees Worked With
September 18, 2024
Scott was very knowledgeable and professional. He handled my multiple questions and kept a great sense of humor. My first Ford but Scott is my salesperson for life!!! He handled my multiple questions and kept a great sense of humor. My first Ford but Scott is my salesperson for life!!! More
by Lachbu
Employees Worked With
September 11, 2024
Steven was very friendly, courteous and professional! He helped us get a great deal on a new Ford Escape. He helped me understand how to operate some of the high-tech features on the car. He synched my He helped us get a great deal on a new Ford Escape. He helped me understand how to operate some of the high-tech features on the car. He synched my iPhone to the instrument panel of the car so that I could use Google Maps and other applications. He has been very prompt regarding answering my phone call whenever I had a question about my new vehicle. He did a great job and is a wonderful asset to the Serra Ford Dealer! More
by susandg
Employees Worked With
September 10, 2024
Highly recommend this dealership. Scott was very helpful, detailed and knowledgeable. We will return again! Scott was very helpful, detailed and knowledgeable. We will return again! More
by Trish
Employees Worked With
August 25, 2024
Scott was great. He had my car ready and waiting for me and I was out the door in 1/2 hour. Thanks for everything! You are amazing He had my car ready and waiting for me and I was out the door in 1/2 hour. Thanks for everything! You are amazing More
by Rholmstrom
Employees Worked With
August 21, 2024
Scott has created a trust worthy environment. He informed me right away about the carfax details. He informed about all options and conditions up front. There were no hidden fees. No gps tracker He informed me right away about the carfax details. He informed about all options and conditions up front. There were no hidden fees. No gps tracker or other pricey add ons. More
by Andy M.
Employees Worked With
August 21, 2024
I had a great experience working with Robert! He was kind, patient, and very helpful. He was kind, patient, and very helpful. More
by Meganroby746
Employees Worked With
August 15, 2024
Great experience all around. Was in the market for my daughter’s first car for her 16th Birthday. Scott was so helpful and willing to find us the perfect car within our budget. W Was in the market for my daughter’s first car for her 16th Birthday. Scott was so helpful and willing to find us the perfect car within our budget. Will be back for my Sons vehicle soon. More
by mgreene78
Employees Worked With
August 12, 2024
Even when challenged, Service Rep said I needed a service that I later found out was indeed not needed. Negative review was written. Received Email followed up and was asked if I was satisfied with the respo that I later found out was indeed not needed. Negative review was written. Received Email followed up and was asked if I was satisfied with the response from the dealer in response to the negative review. I stated I heard nothing from the dealership. No other response from dealership has been received since that point. Why even ask for survey if there is no follow up? Background; Upon brake inspection, Service Rep insisted my brake pads and rotors had to be replaced. I challenged in advance if the rotors needed replacement as it seemed odd that all would fail together (backs as well as fronts). Response seemed suspicious, so I asked for the parts back. Took them to a NAPA dealer who confirmed there was plenty of material left on the rotors and could be turned and reused (I still have them). Also asked for the better ceramic brake pads. However, I don't think they put them on the vehicle. I had more dust in 6 months than I had with the original brakes over the first four years. More
by tmaz.2020
Employees Worked With
Arthur Schneider
