Serra Ford Farmington Hills

Tailored customer service Christine Scherrer is THE best sales person there!!! Definitely go to her!!! She makes sure you are taken care of the first time around from finding Christine Scherrer is THE best sales person there!!! Definitely go to her!!! She makes sure you are taken care of the first time around from finding you a great vehical and deal to answering all questions on how to work the functions on the new ride. Best customer service ever! You won’t be disappointed!! More

Very Personable Everything went down as planned because Will was very accommodating even though he was in the middle of moving to his new home. I contacted Will on Fr Everything went down as planned because Will was very accommodating even though he was in the middle of moving to his new home. I contacted Will on Friday morning about a 08 Mustang GT that had just come in and wanted to see more pictures and a video of it, since I would be driving 7 hours one way to buy it. Will was quick to get me more pictures and a video of it and that's what made up my mind. I contacted Will after hours about coming on Saturday morning to pick up the Mustang and he couldn't have been more helpful even though he was in the middle of moving. I might add that we had to be back in Iowa at 5:00 that evening for a wedding and made it back with a half hour to spare. I had a great experience with not only Will but the rest of the staff that I talked to also. Thanks again Will and I hope you enjoy the new house as much as I have enjoyed the Mustang already! More

Buying experience Our sale experience was excelent. Brian Burke is a very knowledgeable Salesman, he went out of his way to make us feel valued. Can’t say anything ne Our sale experience was excelent. Brian Burke is a very knowledgeable Salesman, he went out of his way to make us feel valued. Can’t say anything negative about the buying experience, thank you Holzer Ford😃 More

Great service My overall experience was excellent. It started by test driving a couple versions of the Explorers. The differences were explained by Jeremiah very we My overall experience was excellent. It started by test driving a couple versions of the Explorers. The differences were explained by Jeremiah very well which helped in deciding. When I went in to complete the sale Kyle was very friendly and efficient. At delivery Brian had at tech expert (I think Leann) explain all the tech in the car. Brian was very helpful in completing the transaction. Great dealership More

Great EXPERIENCE Mr. Will Kent at Tom Holzer Ford provided OUTSTANDING SERVICE and I will recommended him to Family and Friends. I really love my new car! Mr. Will Kent at Tom Holzer Ford provided OUTSTANDING SERVICE and I will recommended him to Family and Friends. I really love my new car! More

Wonderful experience! I have been buying my cars from Brian Holiday for several years and it has always been a great experience. Brian is professional, knows his stuff and I have been buying my cars from Brian Holiday for several years and it has always been a great experience. Brian is professional, knows his stuff and makes the whole experience pleasant and easy. Just recently we leased a new Edge from Brian and I was in and out of the dealership within an hour! That has to be a record! Back in March, we also purchased a Flex from Brian and he delivered the car to our house personally, dropped the car off since I couldn't get to the dealership to pick it up and then he WALKED home! Granted, Brian lives in my neighborhood but, I mean, come on, that's dedication! Brian takes the time to explain everything and goes through the car with you so you know it inside and out before you leave the lot. All in all, he's got my business for life! More

A dealership and employee that truly go above and beyond!!!! I was pleasantly surprised when I leased my new vehicle from Brian Holiday at Tom Holzer Ford. I knew right away that he was a family man, and proud o I was pleasantly surprised when I leased my new vehicle from Brian Holiday at Tom Holzer Ford. I knew right away that he was a family man, and proud of it because of the pictures and memorabilia on his desk, but I was not expecting to be treated like family there! My grandmother worked for Ford for 30+ years, and my family has been leasing cars from Tom Holzer for 20+ yrs. but with another Ford employee. For the longest time I was unhappy with the service and the cars I had leased. I decided to do a little digging this time around, and I used a family friend's salesman. To say I was pleased with the service that Brian Holiday provided me would be an understatement. He truly went above and beyond for me and he was an absolute delight to work with. He worked quickly and diligently to find me the car I wanted. I had been speaking with Pat Milliken Ford, who called & texted me incessantly about the vehicle I wanted, yet took longer to find it than Brian did. My family member who co-signed on my vehicle went in to speak with Brian about it and while they were talking he was approached by the sales person he had worked with in the past to get all our previous vehicles. I believe he was asked by the sales person in what was obviously a disapproving and spiteful manner, "what he was doing switching sales associates after having leased cars from the same one for so many years", to which my father found very rude and distasteful. My father expressed his concern with Brian Holiday, and when I came back to the dealership to sign on my new vehicle, Brian did speak with me about the incident. He kindly and sincerely apologized to both of us and let us know that he did speak with upper management. He expressed his concern about the situation and I could tell he was being sincere. He told them that my father was very unhappy with the way that situation arose and again, apologized. I was very pleased with the calm and collected manner in which Brian handles business, and I will be leasing all my Ford vehicles from him in the future. Thank you Brian!!!! More

Great Experience Sam was a pleasure to work with. I love my new explorer and will definitely recommend Tom Holzer to friends and family. I must have seen 90% of the Sam was a pleasure to work with. I love my new explorer and will definitely recommend Tom Holzer to friends and family. I must have seen 90% of the car dealerships in metro Detroit before coming here. 10/10 will buy from Sam again for sure More

A car dealership you can trust and rely on Trust me, this is the best car dealer in Michigan. Easy to work with, highly professional, courteous and competent. You will not be disappointed. I Trust me, this is the best car dealer in Michigan. Easy to work with, highly professional, courteous and competent. You will not be disappointed. I recently purchased a used Mustang GT 350 that was brought to my attention by my sales representative Brian Holiday. I doubt you will find a better car salesperson to deal with than Brian. Besides knowing what he is talking about, his demeanor is such that you find the whole process of purchasing a new or used vehicle to be pleasant and enjoyable. Not something you can normally say when buying a car these days. From a dealer perspective, Tom Holzer's staff are all highly professional and very capable. Their service support is top notch and they will drop you off at your destination if you have to leave your car for service. Ford is making great product these days. if thinking of purchasing a new vehicle, give Tom Holzer a try and don't forget to ask for Brian. By the way, this was the sixth vehicle I and my wife have purchased from Tom Holzer in the past few years. More

Great dealership Love this dealership I will never go anywhere else.. thank you Christine. It has been such an easy any pleasurable experience from reception to finan Love this dealership I will never go anywhere else.. thank you Christine. It has been such an easy any pleasurable experience from reception to finance. More