Serra Ford Farmington Hills

Review Everyone was extremely helpful and answered all my questions. I was impressed with the service they gave me! Christine, was especially helpful because Everyone was extremely helpful and answered all my questions. I was impressed with the service they gave me! Christine, was especially helpful because this was my first lease and she explained everything in detail More

Best new car experience I had the best experience at Tom Holzer Ford. Brian Holiday made my lease experience so easy. He was very thorough throughout the whole process. I I had the best experience at Tom Holzer Ford. Brian Holiday made my lease experience so easy. He was very thorough throughout the whole process. I would highly recommend Brianl. Debbie More

Fantastic Leasing Experience I have leased vehicles from several dealerships in the Detroit area for many years and by far Tom Holzer Ford and in particularly Brian Holiday is tru I have leased vehicles from several dealerships in the Detroit area for many years and by far Tom Holzer Ford and in particularly Brian Holiday is truly the best! Brian worked with me and help guide me through the entire process with compassion, knowledge, and accountability. I would definitely recommend Brian and other members of this dealership to anyone looking to have a positive buying experience from an trustworthy dealership. In addition, I had a equally positive experience dealing with Megan Lewis for rental car service. She was very attentive to my needs and was able to exceed my expectations. Brian and Megan makes for a very powerful combination to ease your reservations for buying a new Ford vehicle at Tom Holzer Ford. More

Excellent Personal Service We have done three leases now through Tom Holzer Ford with Christine and it has always been am easy and good experience. Highly recommend them for a n We have done three leases now through Tom Holzer Ford with Christine and it has always been am easy and good experience. Highly recommend them for a no nonsense and helpful time of finding the right deal for you. More

Easy transaction and helpful staff My wife and I had a great experience with Brian Holiday recently at Tom Holzer Ford. We had been shopping around for a replacement for my wife's car My wife and I had a great experience with Brian Holiday recently at Tom Holzer Ford. We had been shopping around for a replacement for my wife's car and didn't find much help at other dealers. My wife went in, talked to Brian and got a better deal than anyone else had offered without any hard negotiations on price or features. Brian made everything very easy. Their online credit application saved us time when we were signing papers and they offered us a reasonable amount for our trade-in. Setting up the car with her phone and demo-ing the features was also handled very well by a young woman, Briana, I believe was her name. Thanks for the great experience, we will be back. More

Always a great experience!! Got my new F-150 today. Always have a great experience working with B.Burke. Have got several vehicles from him.Never a bad experience. Thank you Bria Got my new F-150 today. Always have a great experience working with B.Burke. Have got several vehicles from him.Never a bad experience. Thank you Brian and Tom Holzer Ford for another wonderful experience. More

Tom Holzer Experience My daughter bought a Escape from Brian Burke in March 2018. Brian was so awesome then, we went to him again. Once again he was great. He is down to ea My daughter bought a Escape from Brian Burke in March 2018. Brian was so awesome then, we went to him again. Once again he was great. He is down to earth, and not the salesman that will sell you something you can't afford. Thanks. More

Beware - go elsewhere for service Came in for suspected warranty work with early morning appointment, turned in on a Tuesday picked up on a Thursday. I had to fight for a simple warra Came in for suspected warranty work with early morning appointment, turned in on a Tuesday picked up on a Thursday. I had to fight for a simple warranty job, and then they ended up fixing two other items on my vehicle that were not warranty and I was never given the opportunity to approve or decline. I had to initiate calls, and call the 800 number for extended service plan to seek approval for warranty. My service advisor was slow to respond, and when he did actually call me, he then proceeded to have a personal conversation with another employee, and joked about being ready to leave that he was tired, and asked his coworker if he wanted to talk with me. Again, very confusing. I agreed to speak with coworker, and asked him to stop chit chatting that this was not professional. Service advisor laughed. I inquired about a shuttle in the morning after the rush to see if he could call me when he had time to send for me so I could pick up my vehicle. He flat out told me he could not, that he would not have time, that he was busy (I guess I am not busy). Rather than me wasting any more of his time, I got my own ride for pick up to his empty reception (2 or 3 vehicles must be busy), and paid and picked up my filthy car (unwashed) and hardly scrapped of ice vehicle. The oil change reset had not even been performed. I really would never complain normally about such things after service, but it did prove to me that this is probably common practice at this dealership. Overall, it is confusing to me that a service based facility does not have time to call people back - and told me such, and that they cannot them selves find out what is under warranty and what is without client involvement. I also do not understand why personal conversations about how you really want to leave work are something to share with a client on the phone. More than anything, I am appalled that work is performed WITHOUT receiving an approval from a client and I am expected to pay for it. Maybe he was too tired to call me? Maybe this is standard practice? I will never know, because this is the LAST time I will be a client of Tom Holzer Ford. Sadly, when I told others of what happened, they just shook their heads at me and said that they already knew that Tom Holzers service was disappointing at best, so I guess it is my own bad decision to go - I should have listened. Lessons learned! More

Favorite Dealer Have always had great experiences when visiting Tom Holzer Ford. My first time leaving a vehicle was super easy and street free. Will Kent took great Have always had great experiences when visiting Tom Holzer Ford. My first time leaving a vehicle was super easy and street free. Will Kent took great care of me and answered all of my questions. More

pleasure to work with my sales person salesman was patient and worked hard to find the car I wanted even when I changed my mind about which model to buy. He has always provided exceptional salesman was patient and worked hard to find the car I wanted even when I changed my mind about which model to buy. He has always provided exceptional service. More