Serra Ford Farmington Hills

2018 Ford Edge Pam Spiker was great to deal with. She made the car buying experience smooth and painless. I've been dealing with her for over 20 years and look forwa Pam Spiker was great to deal with. She made the car buying experience smooth and painless. I've been dealing with her for over 20 years and look forward to many more. More

Outstanding Customer Service Brian was responsive and efficient which made the entire leasing experience extremely positive. Brian worked to find and secure the vehicle I wanted w Brian was responsive and efficient which made the entire leasing experience extremely positive. Brian worked to find and secure the vehicle I wanted which was truly appreciated! Tom Holzer continues to offer outstanding customer service and employs high-quality professionals. More

A great place and wonderful salesperson to deal with I had a very specific requirement for a pick up truck and the salesperson Brian Holiday did take a lot of time to work with me and explain how the opt I had a very specific requirement for a pick up truck and the salesperson Brian Holiday did take a lot of time to work with me and explain how the options work with each model and pretty much put in a custom order for me. But he went the extra mile to research and locate a vehicle in inventory which had pretty much everything I wanted.So he made by 6-8 weeks wait disappear. He had the patience and knowledge to walk me through everything a vehicle owner should be aware of. I also had a chance to work with his manager Kyle Nagy who was a great guy to work with as well. I felt very comfortable during this process and would like to thank Tom Holzer Ford dealership for this wonderful experience ...and not to mention the F150 truck is an awesome vehicle..truly and thoroughly enjoying it. Regards/Mark More

Best car buying experience ever Buying made easy. Hassle-free and simple. Highly recommend Will. Very knowledgeable and detail oriented. Truck is beautiful and they took the time to Buying made easy. Hassle-free and simple. Highly recommend Will. Very knowledgeable and detail oriented. Truck is beautiful and they took the time to explain all the fantastic improvements to the new F150. Why go elsewhere. More

Buyout of Lease on 2015 Ford Escape Back in 2015, I dealt with Brian when I leased the Escape. Had a very positive experience then. Three years later, I'm back to buy out the lease on Back in 2015, I dealt with Brian when I leased the Escape. Had a very positive experience then. Three years later, I'm back to buy out the lease on the car, and had an equally positive experience with Brian. He contacted my credit union ahead of time (where I was financing), gave them the information they needed and when I got to Tom Holzer, Brian had the paperwork all set to sign. Definitely will work with Brian when it's time for another lease.. More

New Ford Explorer Lease! We had a great experience with Will Kent at Tom Holzer. He was extremely helpful, very responsive to all questions. He was such an honest person, and We had a great experience with Will Kent at Tom Holzer. He was extremely helpful, very responsive to all questions. He was such an honest person, and willing to explore all options to ensure we knew exactly what we were getting. He educated us to all of the features of the car, and took the time to explain how to use everything in the car. More

Best Customer Service I walked into the service center with multiple concerns about my Mustang 2005. I am always very skeptical about getting a fair and honest diagnosis. I walked into the service center with multiple concerns about my Mustang 2005. I am always very skeptical about getting a fair and honest diagnosis. Dean Short and his team explained what was needed and options. Very happy with the results and great customer service! More

Will is awesome Had quick and easy transition from previous lease to new lease. Will worked efficiently with me over the phone to get things prepared before I came in Had quick and easy transition from previous lease to new lease. Will worked efficiently with me over the phone to get things prepared before I came in so I was only at the dealership for a minimal amount of time! Was a great experience. More

Great customer service with salesman! We recently purchased a previously owned car, a Ford Edge, 2016. Brian Holiday was our salesman and he was very friendly and made our transaction go v We recently purchased a previously owned car, a Ford Edge, 2016. Brian Holiday was our salesman and he was very friendly and made our transaction go very smoothly. He was very knowledgeable and organized . He was someone I would purchase another car from and made us feel we could contact him about any concerns we have regarding our Edge, at any time. More

Great New Lease Experience I've have always had great purchase / lease experiences with Christine Scherrer at Tom Holzer. This is my sixth purchase or lease and this time was n I've have always had great purchase / lease experiences with Christine Scherrer at Tom Holzer. This is my sixth purchase or lease and this time was no exception. Thank you! More