Serra Ford Farmington Hills

First time lease of Ford Escape Christine was the best! I’ve only had two cars in my whole life and had the worst luck with dealerships. My husband and his family recommended me to h Christine was the best! I’ve only had two cars in my whole life and had the worst luck with dealerships. My husband and his family recommended me to her at Tom holzer ford and I am not looking back. They treated me with respect, answered all my questions, and made sure I was comfortable and happy with the deal I was receiving. I no longer dread car buying/ leasing. Thank you Christine! More

Great experience Will was outstanding from the beginning. Helped me pick the right vehicle and the process was extremely fast and easy. Will also walked me to every st Will was outstanding from the beginning. Helped me pick the right vehicle and the process was extremely fast and easy. Will also walked me to every step and made sure I was satisfied with vehicle. More

Leasing a new Edge Our experience at Tom Holzer was excellent. Will Kent was very accommodating in getting us into exactly what we were looking for at a price point we f Our experience at Tom Holzer was excellent. Will Kent was very accommodating in getting us into exactly what we were looking for at a price point we felt comfortable with. We will definitely be back! More

Great. Great experience. Will Kent was amazing to work with. I was in and out of the dealership in record time. I have recommended Will Kent and Tom Holzer Great experience. Will Kent was amazing to work with. I was in and out of the dealership in record time. I have recommended Will Kent and Tom Holzer to friends and family. More

Good experience Great staff. Will is an awesome sales rep. He guided the sales process well. Even when issues arose, he worked hard to resolve them quickly. Great staff. Will is an awesome sales rep. He guided the sales process well. Even when issues arose, he worked hard to resolve them quickly. More

Awesome This is a great dealership with great customer service! Will was super helpful and beyond courteous! I would definitely recommend this dealership to f This is a great dealership with great customer service! Will was super helpful and beyond courteous! I would definitely recommend this dealership to family and friends. More

Will and Tom Holzer were great to work with! Will was definitely awesome to work with! I inquired about a car from out of state and Will made the whole experience smooth and very easy. He was ver Will was definitely awesome to work with! I inquired about a car from out of state and Will made the whole experience smooth and very easy. He was very quick with answering any questions that I had and was always willing to help out with the whole process. I will definitely plan on working with Will and Tom Holzer in the future when the time comes for a new car! More

Excellent customer service Brian was extremely helpful, knowledgeable, and patient during a challenging buy process. The original vehicle I had looked at sold before I was read Brian was extremely helpful, knowledgeable, and patient during a challenging buy process. The original vehicle I had looked at sold before I was ready to lease and Brian spent the next week chasing down the same build from competing dealers, ultimately working a trade for me with a dealership in Ohio. His dedication and willingness to help me all the way through the process and see the transaction through to the end was much appreciated, as was Brian's willingness to go above and beyond. Thank you Brian for your help - would definitely recommend Brian to anyone looking for a new vehicle! More

Bait and Switch I went into this dealer 2 years ago to look at a used car on the lot. After test driving the car I enjoyed it, it just didn't have all the options I I went into this dealer 2 years ago to look at a used car on the lot. After test driving the car I enjoyed it, it just didn't have all the options I was looking for. Sam and I sat down and looking through used cars online and couldn't find a car that matched what I was looking for. I told him to let me know if he found anything. A couple days later he called me saying they had a car that had all the option that matched my needs, however it was a new car with 0% apr, but with the price he gave me I couldn't pass it up. I showed up the next day to buy the car and the car DIDN'T have the option I told him I needed in the car. This guy obviously knows nothing about the cars he is selling! He then brings me to his desk while he franticly looks for a car with the option I need. He finally finds one but can not meet the price he promised me. He then continues to tell me "You know this is a $2500 option, right?" That is not the answer I was looking for, I told him what I wanted and he should have found a car that included it. Instead he offered me a car at a low price and told me the car had the option to BAIT me into the dealership, and then SWITCHED the price while I was there. Another big no no was the supplier discount I was supposed to get. I told him that I worked for an automotive supplier and that I should be eligible for a discount (I believe the X plan) however he disregarded that, as if I wasn't and told me the only way to get the final price he was offering was to sign up for the mustang club and I could get the X plan that way. Overall I was a victim of bait and switch and Sam didn't know anything about the cars he is selling, and if he does he is very devious and is try to get the most commission and the expense of the customer. More

Excellent Brian was great and very helpful. He showed me different options for prices and helped me when I needed to transfer my prior vehicle from my exhusband Brian was great and very helpful. He showed me different options for prices and helped me when I needed to transfer my prior vehicle from my exhusbands name to my name. More