Serra Ford Farmington Hills

Tom Holzer Experience My daughter bought a Escape from Brian Burke in March 2018. Brian was so awesome then, we went to him again. Once again he was great. He is down to ea My daughter bought a Escape from Brian Burke in March 2018. Brian was so awesome then, we went to him again. Once again he was great. He is down to earth, and not the salesman that will sell you something you can't afford. Thanks. More

Beware - go elsewhere for service Came in for suspected warranty work with early morning appointment, turned in on a Tuesday picked up on a Thursday. I had to fight for a simple warra Came in for suspected warranty work with early morning appointment, turned in on a Tuesday picked up on a Thursday. I had to fight for a simple warranty job, and then they ended up fixing two other items on my vehicle that were not warranty and I was never given the opportunity to approve or decline. I had to initiate calls, and call the 800 number for extended service plan to seek approval for warranty. My service advisor was slow to respond, and when he did actually call me, he then proceeded to have a personal conversation with another employee, and joked about being ready to leave that he was tired, and asked his coworker if he wanted to talk with me. Again, very confusing. I agreed to speak with coworker, and asked him to stop chit chatting that this was not professional. Service advisor laughed. I inquired about a shuttle in the morning after the rush to see if he could call me when he had time to send for me so I could pick up my vehicle. He flat out told me he could not, that he would not have time, that he was busy (I guess I am not busy). Rather than me wasting any more of his time, I got my own ride for pick up to his empty reception (2 or 3 vehicles must be busy), and paid and picked up my filthy car (unwashed) and hardly scrapped of ice vehicle. The oil change reset had not even been performed. I really would never complain normally about such things after service, but it did prove to me that this is probably common practice at this dealership. Overall, it is confusing to me that a service based facility does not have time to call people back - and told me such, and that they cannot them selves find out what is under warranty and what is without client involvement. I also do not understand why personal conversations about how you really want to leave work are something to share with a client on the phone. More than anything, I am appalled that work is performed WITHOUT receiving an approval from a client and I am expected to pay for it. Maybe he was too tired to call me? Maybe this is standard practice? I will never know, because this is the LAST time I will be a client of Tom Holzer Ford. Sadly, when I told others of what happened, they just shook their heads at me and said that they already knew that Tom Holzers service was disappointing at best, so I guess it is my own bad decision to go - I should have listened. Lessons learned! More

Favorite Dealer Have always had great experiences when visiting Tom Holzer Ford. My first time leaving a vehicle was super easy and street free. Will Kent took great Have always had great experiences when visiting Tom Holzer Ford. My first time leaving a vehicle was super easy and street free. Will Kent took great care of me and answered all of my questions. More

pleasure to work with my sales person salesman was patient and worked hard to find the car I wanted even when I changed my mind about which model to buy. He has always provided exceptional salesman was patient and worked hard to find the car I wanted even when I changed my mind about which model to buy. He has always provided exceptional service. More

Employee dealt with: Brian Holiday Brian provided an excellent experience with regard to leasing our new 2018 Ford Escape Titanium. This is the 4th vehicle we have leased through Brian Brian provided an excellent experience with regard to leasing our new 2018 Ford Escape Titanium. This is the 4th vehicle we have leased through Brian and have been more than satisfied with our experience. More

Great experience This was my first time buying a car. I felt very welcomed. I want to especially thank Brian for taking the time to help me and patiently walking me th This was my first time buying a car. I felt very welcomed. I want to especially thank Brian for taking the time to help me and patiently walking me through all the steps. More

Painless. Exceptional service leasing a new car. Brian Burke is terrific. This is our 4th car purchased from Brian. I am very happy with this dealership for b Exceptional service leasing a new car. Brian Burke is terrific. This is our 4th car purchased from Brian. I am very happy with this dealership for buying a new vehicle. More

Another Explorer - Thank you Braheem! This is my second vehicle lease with Braheem and I cannot emphasize enough what a fantastic salesman he is. He truly went the extra mile to fit this This is my second vehicle lease with Braheem and I cannot emphasize enough what a fantastic salesman he is. He truly went the extra mile to fit this beautiful Explorer into my budget - and yes, I did shop two other dealerships to compare and they couldn't come close. I have Xplan, so I know prices should be very similar - and yet, Braheem's numbers were significantly better than any others. Not only that, he's really pleasant to work with and his assistant Evan was also right on top of everything, including today's follow up call. This lease will be up in three years and if Braheem is still there, I'll be going back for another vehicle (probably another Explorer). Cannot recommend him highly enough! More

Always a good experience. I have done with business with Holzer Ford for many years. Brian B. Always goes the extra mile when we.discuss my purchasing options. Any time I need I have done with business with Holzer Ford for many years. Brian B. Always goes the extra mile when we.discuss my purchasing options. Any time I need to bring my vehicle in for service, the staff is always timely and responsive. More

Wow, another new big truck 😜 CHRISTINE, has been my sales woman for many years, she is outstanding, very personal & always invested in what I want, my pro’s & con’s, investigates CHRISTINE, has been my sales woman for many years, she is outstanding, very personal & always invested in what I want, my pro’s & con’s, investigates every question or rebate or anything I ask. her to be a caring professional & a person who truly is invested in Her customers needs & believe she is the best asset that Tom Holzer has. I am a continued returning customer, who not only purchases, but also leases vehicles thru & brings family & friends to. I am a ford customer who buys vehicles approximately every 2-3 years but, also leases other vehicles in between, that said, I highly recommend Christine, as a sales woman & believe we to be an accredited person to the ford family More