Serra Ford Farmington Hills

Bait and Switch I went into this dealer 2 years ago to look at a used car on the lot. After test driving the car I enjoyed it, it just didn't have all the options I I went into this dealer 2 years ago to look at a used car on the lot. After test driving the car I enjoyed it, it just didn't have all the options I was looking for. Sam and I sat down and looking through used cars online and couldn't find a car that matched what I was looking for. I told him to let me know if he found anything. A couple days later he called me saying they had a car that had all the option that matched my needs, however it was a new car with 0% apr, but with the price he gave me I couldn't pass it up. I showed up the next day to buy the car and the car DIDN'T have the option I told him I needed in the car. This guy obviously knows nothing about the cars he is selling! He then brings me to his desk while he franticly looks for a car with the option I need. He finally finds one but can not meet the price he promised me. He then continues to tell me "You know this is a $2500 option, right?" That is not the answer I was looking for, I told him what I wanted and he should have found a car that included it. Instead he offered me a car at a low price and told me the car had the option to BAIT me into the dealership, and then SWITCHED the price while I was there. Another big no no was the supplier discount I was supposed to get. I told him that I worked for an automotive supplier and that I should be eligible for a discount (I believe the X plan) however he disregarded that, as if I wasn't and told me the only way to get the final price he was offering was to sign up for the mustang club and I could get the X plan that way. Overall I was a victim of bait and switch and Sam didn't know anything about the cars he is selling, and if he does he is very devious and is try to get the most commission and the expense of the customer. More

Excellent Brian was great and very helpful. He showed me different options for prices and helped me when I needed to transfer my prior vehicle from my exhusband Brian was great and very helpful. He showed me different options for prices and helped me when I needed to transfer my prior vehicle from my exhusbands name to my name. More

Streamlined, professional service I walked into the dealership told them what I wanted and my salesman, Brian Holiday, was very knowledgeable and professional and went the extra mile I walked into the dealership told them what I wanted and my salesman, Brian Holiday, was very knowledgeable and professional and went the extra mile to get me a great deal. Kyle, the gentleman I sign the contract with was very professional, personable and a fine salesman as well. He helped me understand the ins-and-outs of the extra coverage for tires which was really helpful. All the way to my IT gal who helped me set up and my sync my phone to my car was very personable, knowledgeable and professional. I would I will definitely recommend Tom Holzer to anyone looking for a new car or lease and I would also lease or buy from Tom Holzer again. More

Car shopping This is my third car with Christine and it's always a good time it's like dealing with a friend not someone trying to make a sale... This is my third car with Christine and it's always a good time it's like dealing with a friend not someone trying to make a sale... More

Our Lease Experience We have nothing but high praise for the experience we had with Brian Burke at Holzer Ford. We came in about leasing a F150 and he took it from there. We have nothing but high praise for the experience we had with Brian Burke at Holzer Ford. We came in about leasing a F150 and he took it from there. He answered all our questions, explaining everything. He found us the absolute best truck and got us the absolute best deal. He was recommended to us by my wife’s sister who recently bought a vehicle from him and was equally happy with the treatment she got from Brian. I’ll definitely recommend Brian and Holzer every time someone tells me how great my truck is! We’ll be back when our lease is up knowing just what to expect from a great salesperson-Brian Burke. More

Great Customer Service! I always leave with a smile!! I have been a loyal Tom Holzer Ford customer for over 15 years now due largely to the amazing customer service I receive from Brian Burke. Each time I I have been a loyal Tom Holzer Ford customer for over 15 years now due largely to the amazing customer service I receive from Brian Burke. Each time I’m ready to renew my lease, he already has my next car picked out in his head, knowing exactly what I look for, and what I steer away from. His honest personality, sense of humor, and overall professionalism make every experience a positive one. I can’t thank him enough for all he’s done! Brian, you’re AMAZING at what you do! Thank you! More

Great Service once again Both Brian Burke and Jim Grzywacz of new car sales were both very helpful to my wife and I at assisting us through out our recent new car purchase. Wi Both Brian Burke and Jim Grzywacz of new car sales were both very helpful to my wife and I at assisting us through out our recent new car purchase. With a previous purchased vehicle - Brian was a big help when dealing with the service department. We found each member of the Tom Holzer staff we interacted with, make us feel welcomed and appreciated. More

New lease agreement with Brian Holiday at Tom Holzer Ford After dropping off a vehicle for service, I dropped into the showroom to explore options for a new lease vehicle and met Brian Holiday for the first t After dropping off a vehicle for service, I dropped into the showroom to explore options for a new lease vehicle and met Brian Holiday for the first time. Brian helped us expedite the lease process in a professional, friendly manner while we had just two days to complete the transaction before the end of the Black Friday deals. I would recommend Brian to others, and will consult with him on my next vehicle lease or purchase. More

Nice experience with Brian Holiday at Tom Holzer Ford I’ve now leased my second vehicle through Brian Holiday at Tom Holzer Ford. Great experience both times. I would recommend Brian based on my experienc I’ve now leased my second vehicle through Brian Holiday at Tom Holzer Ford. Great experience both times. I would recommend Brian based on my experience. More

Amazing experience! Christine made it super easy for me to purchase this car!! She kept me updated and in the loop with the process. I love my new car and will definitely Christine made it super easy for me to purchase this car!! She kept me updated and in the loop with the process. I love my new car and will definitely be returning! Christine was great :) More