Serra Ford Farmington Hills

Employee was incredibly helpful, friendly, and considerate. Made my experience much more enjoyable and less intimidating. considerate. Made my experience much more enjoyable and less intimidating. More

This dealership was professional and very helpful. Made the whole experience easier and less intimidating. Made the whole experience easier and less intimidating. More

Very nice dealership to work with, Robert Bell was helpful and pleasant to work with. Waiting room had a beverage bar and snacks and was comfortable for the short time I was waiting. helpful and pleasant to work with. Waiting room had a beverage bar and snacks and was comfortable for the short time I was waiting. More

Great salesman I would recommend him to anyone. Very clean environment with friendly salespeople. Great inventory. Very clean environment with friendly salespeople. Great inventory. More

Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

I can’t thank Scott enough for making our buying experience so pleasant. Scott went out of his way to accommodate us with transportation, allowing my wife to take care of a personal matter (an experience so pleasant. Scott went out of his way to accommodate us with transportation, allowing my wife to take care of a personal matter (and take our vehicle home) while allowing me to use a vehicle (we bought said vehicle)to go to my local bank to get a cashiers check to complete our purchase. Great buying experience. I will recommend Scott and Serra Ford to friends and family. More

Amer was great and made the process smooth and easy. Most of the deal was done online and over the phone, so when I came into the store on a Saturday with my kids, there were just a few signatures neede Most of the deal was done online and over the phone, so when I came into the store on a Saturday with my kids, there were just a few signatures needed before leaving with our new truck! More

Very nice dealership to work with. Robert Bell was a pleasure to do business with and so was Logan, the financial guy. I highly recommend Robert & this dealership. Robert Bell was a pleasure to do business with and so was Logan, the financial guy. I highly recommend Robert & this dealership. More

It has been 10 years since we (my husband and I) had last purchased a vehicle. Most people would shop around and jump to different dealerships trying to find the best deal, but with my experience I didn’t ha purchased a vehicle. Most people would shop around and jump to different dealerships trying to find the best deal, but with my experience I didn’t have too! This was a one stop shop for us! We inquired about a newly used vehicle and by luck we were placed with Robert Bell…. Personally I didn’t want to be overwhelmed with options so Mr. Bell helped narrow down 3 different cars with relatively same mileage and similar costs. He was knowledgeable and not pushy whatsoever. Highly recommend Robert and this dealership. It’s so hard to get good and honest customer service these days, so thank you to Robert and his team for exceeding all our expectation! Also side note: Mike Pytel… although he was not our salesman, he sat at his desk behind Mr. Bells, and he also greeted me with a smile and helped lend a hand when I cut myself opening a toy for my kids in the waiting area. I know it’s not a huge deal, but he was just so nice and helpful in aiding the situation. Super nice guy, and I’m sure he’s just as amazing as Robert at his job! You guys can’t go wrong with a team like this! I truly and genuinely mean that! Thank you Robert and SerraFordFH! Sincerely, Chelsea & Joe Swykert (The new proud owners of a 2022 Cadillac XT4) More