Serra Ford Farmington Hills

Excellent Experience! I am so happy with my experience here at Tom Holzer Ford. I have purchased/leased 3 cars with Braheem over the past 6 years and he has always been am I am so happy with my experience here at Tom Holzer Ford. I have purchased/leased 3 cars with Braheem over the past 6 years and he has always been amazingly helpful, friendly and very professional. I think he is an outstanding sales representative and goes the extra mile. His assistant, Evin taught me everything I needed to know about my new car including syncing my phone and making sure I knew how to use the technology. I felt comfortable and confident with Evin. I will recommend this dealer and I will be back for my next car! Thanks Braheem! More

Awesome Experience I came here after visiting another dealer you gave me an 11.56% interest rate. After I spoke to Braheem he assured me he would take care of me. He se I came here after visiting another dealer you gave me an 11.56% interest rate. After I spoke to Braheem he assured me he would take care of me. He sent me to finance manager Kyle and he got me a 1.9% interest rate on a brand new Escape. You guys are great. You have a customer for life. I got home and my fiance said she knows where she is going for her new car and we were die hard Chevy people. More

Braheem & Evan Braheem has been our sales rep for at least 15 years and always does a great job at helping us choose the best vehicle to meet our needs within our pr Braheem has been our sales rep for at least 15 years and always does a great job at helping us choose the best vehicle to meet our needs within our price range. His assistant, Evan, also did a great job walking us through the Ford Pass, syncing our phones to the car and showing us all of the new features and how to use them on our new vehicle. They make buying or leasing a new vehicle a stress-free experience. Thank you! More

Brian Holiday Best sales person. Goes the extra mile. Honest. Hardworking. Organized. I was in Florida yet he put the sales together so I would get the best de Best sales person. Goes the extra mile. Honest. Hardworking. Organized. I was in Florida yet he put the sales together so I would get the best deal. He took pictures of the vehicle, emailed all paperwork and took care of everything. Truck was ready with pinstripes as requested on the date we picked agreed for pickup. I will buy from Brian again! More

Complete satisfaction! Brian Holiday is the best salesman I've dealt with in any area. Very professional, polite and sincere. He answered all of my questions, and made su Brian Holiday is the best salesman I've dealt with in any area. Very professional, polite and sincere. He answered all of my questions, and made sure he found the answer! Brian showed me all of the features of my car, before I drove it off the lot. Brian is a pleasant, and honest person, and my husband and I have enjoyed our car buying experience! Thanks Tom Holzer and Brian Holiday! More

Braheem provides top-notch service! Braheem Abboud was my sales rep and the experience was great! He helped me every step of the way, with getting my trade-in appraised, getting the vehi Braheem Abboud was my sales rep and the experience was great! He helped me every step of the way, with getting my trade-in appraised, getting the vehicle I wanted brought from a different dealer, working out all the different options... All I can say is thanks for making it as easy as possible! More

Covered up rust on used card We were looking for a quality car for our son. We found a low milage Escape from Tom Holzer Ford on an internet site. Since we know the history of ru We were looking for a quality car for our son. We found a low milage Escape from Tom Holzer Ford on an internet site. Since we know the history of rust on Ford vehicles, we asked the sales rep if the auto had signs of rust. He said he could not see any. I asked for photos of the typical problem areas. He sent them and there were no signs of rust. We purchased the car. After the first 2 to 3 washings the rust was revealed (paint washed off). When the situation was brought to the attention of the sales manager (along with before and after pictures) he said since there was no proof of the exchange of words there was little he could do. He offered to split the cost of the repair. Nice, yes, Unfortunately we don't want a car with repaired rust. We would not have purchased the car if I had known that the rust had been covered with paint. We are dissatisfied with the integrity of the used car department at Tom Holzer Ford in Farmington, Hills Mi. More

Above and Beyond Services The sales representative Braheem Abboud is a true professional. As we have Ford A plan, the transaction was not complicated. Braheem responded our q The sales representative Braheem Abboud is a true professional. As we have Ford A plan, the transaction was not complicated. Braheem responded our questions at ease, and very informative. Evin showed us the features and functions of car before we took the car home. He is such a pleasant person to work with. Overall, it is fair to rate this dealership with high marks. More

Excellent service. Took care of all my needs Answered all my questions. Couldn't have asked for a more pleasant experience. Brian couldn't have been more p service. Took care of all my needs Answered all my questions. Couldn't have asked for a more pleasant experience. Brian couldn't have been more pleasant and polite. More

Treated like family I am 24 years old and came in to lease my very first official car under my own name. Rather than being In it for the money, Braheem just wants the con I am 24 years old and came in to lease my very first official car under my own name. Rather than being In it for the money, Braheem just wants the consumer to be happy. This is why I appreciated him and his service along with his associate Evin. There is no better feeling than having the confidence knowing you got the best value for your buck, and that’s exactly what I feel like I got from braheem. I already told my family to go check him out and do more business with him! Great guy and great service! Highly recommend. More