Serra Ford Farmington Hills

Don’t get your vehicle serviced here Had to replace an engine in a vehicle I am LEASING (30,000 miles on it). They had it for 6 weeks. They paid for the rental vehicle from enterprise b Had to replace an engine in a vehicle I am LEASING (30,000 miles on it). They had it for 6 weeks. They paid for the rental vehicle from enterprise but not the sales tax of $110. Not my fault the engine went and I am forced to pay sales tax? 3 weeks later it broke down again. They had it for 2 weeks. Another rental car from enterprise. I had it back for 2 weeks this time and it broke down a 3rd time! This time I went to Bob Maxey Ford in Howell. They gave me a car off the lot for free until mine is fixed. Now that’s customer service! No catching a ride to enterprise and charging me tax. Bob Maxey Ford knows how to take care of their customers. Tim Holzer Ford is 3 miles up the road from me but I will never go there again. I will always make the extra drive to Howell where I know I will be well taken care of. More

Very enjoyable, experience with leasing a new Ford Explorer. . The salesman was Braheem. Erin went through with the detail features of the Ford Explorer. I will go back again when my two Ford lease is complete. . The salesman was Braheem. Erin went through with the detail features of the Ford Explorer. I will go back again when my two Ford lease is complete. I high recommend this dealer. More

Very enjoyable purchase Braheem and Evin work extremely well as a team and they compliment each other. Both knew their vehicles and were interested in what we wanted and our Braheem and Evin work extremely well as a team and they compliment each other. Both knew their vehicles and were interested in what we wanted and our concerns. Evin gave a wonderful introduction into how the Ford Sync system works More

Easy lease renew We have been going to Tom Holzer Ford for our lease vehicles for 18 years. Braheem, our sales guy, has been helping us for many of those years. He alw We have been going to Tom Holzer Ford for our lease vehicles for 18 years. Braheem, our sales guy, has been helping us for many of those years. He always makes the whole process so easy. We have never had any issues with him or the rest of the staff there. The service department is also very efficient. We would not think of going anywhere else. More

Seamless transition from '16 to '19 F-150 Current lease was ending and getting into a New F-150 took less then 2 weeks! Braheem facilitated a flawless transition. I've been dealing with Tom Current lease was ending and getting into a New F-150 took less then 2 weeks! Braheem facilitated a flawless transition. I've been dealing with Tom Holzer Ford since 1981 and have never been disappointed! More

Fast and efficient The car I was looking for was not in stock with many dealers. Braheem and Tom Holzer were able to find me one and get me all rhe rebates and process m The car I was looking for was not in stock with many dealers. Braheem and Tom Holzer were able to find me one and get me all rhe rebates and process my trade in, in just a few days while I was in town. More

Purchased / Ordered 2019 Expedition Platinum Braheem Addoud is extremely knowledgeable and helped us navigate all of the different options to choose from and make effective decisions. We ordered Braheem Addoud is extremely knowledgeable and helped us navigate all of the different options to choose from and make effective decisions. We ordered our vehicle direct from the factory, so we got exactly what we wanted. It was quite exciting to finally see the new Expedition in person when it arrived! More

NEW EXPLORER AND ESCAPE BRIAN HOLIDAY NEW ALL THE NUANCES AND DISCOUNTS. HE MADE CAR BUYING EASY. OUTSTANDING EXPERIENCE. I GOT MY EXPLORER AND MY SPOUSE LOVES HER NEW ESC BRIAN HOLIDAY NEW ALL THE NUANCES AND DISCOUNTS. HE MADE CAR BUYING EASY. OUTSTANDING EXPERIENCE. I GOT MY EXPLORER AND MY SPOUSE LOVES HER NEW ESCAPE More

Leased a new Edge Braheem Abboud was outstanding in helping us turn in our Fusion and getting us the Edge. His knowledge and the time he took with us in answering our q Braheem Abboud was outstanding in helping us turn in our Fusion and getting us the Edge. His knowledge and the time he took with us in answering our questions. His assistant Evin was outstanding in helping us with the Ford Pass and his knowledge on the Edge. I highly recommend Braheem to family and friends More

Outstanding! Brian Holiday was very knowledgeable and helpful. His efficiency enabled us to obtain the exact vehicle we wanted fast. I must say, over all the yea Brian Holiday was very knowledgeable and helpful. His efficiency enabled us to obtain the exact vehicle we wanted fast. I must say, over all the years that we have purchased vehicles, this purchase was the most pleasing experience we have had. More