Serra Ford Farmington Hills

Covered up rust on used card We were looking for a quality car for our son. We found a low milage Escape from Tom Holzer Ford on an internet site. Since we know the history of ru We were looking for a quality car for our son. We found a low milage Escape from Tom Holzer Ford on an internet site. Since we know the history of rust on Ford vehicles, we asked the sales rep if the auto had signs of rust. He said he could not see any. I asked for photos of the typical problem areas. He sent them and there were no signs of rust. We purchased the car. After the first 2 to 3 washings the rust was revealed (paint washed off). When the situation was brought to the attention of the sales manager (along with before and after pictures) he said since there was no proof of the exchange of words there was little he could do. He offered to split the cost of the repair. Nice, yes, Unfortunately we don't want a car with repaired rust. We would not have purchased the car if I had known that the rust had been covered with paint. We are dissatisfied with the integrity of the used car department at Tom Holzer Ford in Farmington, Hills Mi. More

Above and Beyond Services The sales representative Braheem Abboud is a true professional. As we have Ford A plan, the transaction was not complicated. Braheem responded our q The sales representative Braheem Abboud is a true professional. As we have Ford A plan, the transaction was not complicated. Braheem responded our questions at ease, and very informative. Evin showed us the features and functions of car before we took the car home. He is such a pleasant person to work with. Overall, it is fair to rate this dealership with high marks. More

Excellent service. Took care of all my needs Answered all my questions. Couldn't have asked for a more pleasant experience. Brian couldn't have been more p service. Took care of all my needs Answered all my questions. Couldn't have asked for a more pleasant experience. Brian couldn't have been more pleasant and polite. More

Excellent experience Ozzy Osborne and the business manager were professional and personable. I was able to go the dealership, and in about 90 minutes, test drove and close Ozzy Osborne and the business manager were professional and personable. I was able to go the dealership, and in about 90 minutes, test drove and closed a deal on a CPO vehicle. More

Amazing customer service! I am beyond thrilled with my experience at Tom Holzer Ford and our salesman Braheem. He is the best salesman around! Not only is he kind and personabl I am beyond thrilled with my experience at Tom Holzer Ford and our salesman Braheem. He is the best salesman around! Not only is he kind and personable but he helped save my husband and I extra money in rebates which to me is going above and beyond! We will never use another salesman! His assistant is also fantastic too! He took great care in explaining all the new features of my car, which were many! More

Treated like family I am 24 years old and came in to lease my very first official car under my own name. Rather than being In it for the money, Braheem just wants the con I am 24 years old and came in to lease my very first official car under my own name. Rather than being In it for the money, Braheem just wants the consumer to be happy. This is why I appreciated him and his service along with his associate Evin. There is no better feeling than having the confidence knowing you got the best value for your buck, and that’s exactly what I feel like I got from braheem. I already told my family to go check him out and do more business with him! Great guy and great service! Highly recommend. More

Easy and enjoyable Christine as always was very helpful in finding a car with the features I want. Through the entire process I am always impressed with her knowledge a Christine as always was very helpful in finding a car with the features I want. Through the entire process I am always impressed with her knowledge and patience. I will continue to recommend Christine and Tom Holzer to all. More

Very good experience with car salesman Will Kent. Will kept me in the loop at all times. When I came in for a test drive, he had his co-worker Michael get me set up as Will was out that day. After Will kept me in the loop at all times. When I came in for a test drive, he had his co-worker Michael get me set up as Will was out that day. After I had the car for a few days, I noticed the back wiper wasn't working. Will had me bring the car for repairs and get me a free loaner for the day. Overall, I would recommend Tom Holzer Ford. More

Tom Holzer Ford Rocks We've been leasing cars for years at Tom Holzer Ford. The experience has always been professional and satisfying. We've worked exclusively with Brahee We've been leasing cars for years at Tom Holzer Ford. The experience has always been professional and satisfying. We've worked exclusively with Braheem Abboud, who goes the extra mile to make the leasing process easy and painless. During our recent visit to pick up our new Escape, Evin took the time to explain all the technology to us in a patient and super-friendly manner. And Lamont walked us through the paperwork and gave us peace of mind. Great dealership. More

Very please customer. Christine is a very good sales person. She went out of her way to fined the Edge we wanted and the color my wife liked. The day we picked it up she s Christine is a very good sales person. She went out of her way to fined the Edge we wanted and the color my wife liked. The day we picked it up she spent a lot of time explaining how things worked, More