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Serra Ford Farmington Hills

Farmington Hills, MI

4.7
906 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're ...
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 906 reviews

November 08, 2024

It was a pleasure working with this dealership, specifically Robert Bell and John Toppi! Found our dream car with a seamless transaction. Would recommend Serra Ford to anyone looking for their next More

by Humitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 06, 2024

Scott Shawbitz was great to deal with. I appreciated his thoughtful responses, follow-up and feedback. More

by Larry Schuster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi Larry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2024

All work was acceptable and all employees, respectful, and helpful Time to do the work, acceptable, More

by fvitale526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 04, 2024

Robert Bell was excellent to work with. He truly listened to me. When I explained what I was looking for in a used car, he heard me, and he went above and beyond in finding a perfect match More

by L.W., Farmington Hills
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

November 01, 2024

My first visit at Sierra Ford was very positive Brad was great to work with. Also, Bruce the manager was awesome too. I would recommend this dealership hundred percent .💯 More

by mdrus2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradly Maschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Pommerville
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

October 30, 2024

Robert Bell was great help in buying my used car. I was very happy with the way he worked with me. More

by a98indy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 27, 2024

I had not been do this dealership since it became Serra Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. More

by Kprueter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2024

My family and I are so lucky to have found Serra Ford dealership. Within just a few minutes of meeting Scott, we knew we had to switch dealerships and join the Serra family. Every member of the Serra tea More

by Yiannabordeau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

October 25, 2024

We went to look at F-150’s so we could pick 1 out because we are turning in our Lease @ Bill Brown Ford. We ran into Scott and were presently surprised! He was a gentleman that was very informative and let u More

by mbordeau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are very happy we could provide you with a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

October 25, 2024

Truck sat for over 4 months before even being looked at, noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place More

by Mitchjelonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 474-1234 and we will do our best to make this better. We hope to hear from you soon.

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